This hotel has plusses and minuses. The plusses are:
1. Decent rooms for the money, a little worn on the edges and looking its age, but still clean enough to warrant three stars.
2. Excellent hotel staff, very attentive and willing to service customers. The staff tries very hard to please.
3. The executive-level club floors (25/26) + other bundled benefits such as four free pieces of laundry per day, free shoe shines, & free internet, are a good value overall.
The minuses are unfortunately show-stoppers for me and most business travelers. These liabilities include:
1. The exercise room is dated and badly in need of repair. The first stationary bicycle I got on was making loud noises, and then broke half-way through the workout. A the same time, one of the three treadmills developed a tear in the mat. The carpeting in the exercise room also need to be updated (replaced), or at least cleaned. The weights were acceptable, but the aerobic equipment needs to be updated.
2. The HVAC system really struggles to keep up; even with the thermostat set on the coldest setting and the fan on the highest setting, I was sweating in the room. A hotel engineer tried to repair the unit, but ended up dropping the access panel grate and getting dust all over the room (I tried to clean it up as best I could). The repair was not successful; overnight the room was just barely got cold enough (I slept on top of the covers), and during the day it was uncomfortable for me.
3. The internet connectivity is erratic at best. This is not a reflection of Thailand's world-wide-web infrastructure, since the problem(s) appear to be isolated to the hotels network and routers. Connecting via the wireless system proved to be a hopeless task; the hotel technical support specialist came to my room and she said the the wireless network was "unstable". She installed a hard-wired CAT-5 connection for my laptop, and that helped somewhat. However, even with a hard-wired connection the network was on-and-off, and repeatedly kicked my Juniper VPN off-line as it lost the IP address. My PINGS of the upstream router indicated widely-varying latency times. Somebody needs connect a TDR (time-domain-reflectometer) and isolate the bad connections in the network.
4. While the staff here are very good, I do not believe they are suitabliy empowered to correct known deficiencies (such as the wireless network issues).
Unfortunately, since I need a cool place to work and fast reliable internet, I may have to look for another hotel. That's too bad, because the staff here is definitely top-notch and the three-star hotel rooms are OK for the price.
- Official Description (provided by the hotel):
- Rises 26 floors, Grand Mercure Bangkok Fortune is annexed to Fortune Town, IT Mall and the new Grand Central Rama 9 modern shopping mall. Enjoy easy access to expressways. MRT station (subway) at doorsteps. All 400 tastefully furnished bedrooms are equipped with individual controlled aircon, bathtub and/or shower, minibar, electronic safe, movie & satellite tv channels, IDD & internet service. Massage, sauna & outdoor pool on podium floor. 24-hour room service plus a choice of fine cruisines: Chinese, Japanese and international dishes. 3 Buffet meals available plus options on a-la-carte from noon. ... more less
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- Also Known As:
- Grand Mercure Fortune Bangkok Hotel Bangkok
- Grand Accor Fortune Bangkok