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Four Points By Sheraton Bangkok, Sukhumvit 15
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Reviews (1,997)
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Reviewed 27 April 2012

This was my first trip to South East Asia and the trip was made very comfortable by the staff at the Four Points Sheraton. I found them to be helpful in every phase of my visit whether it was directing me to the best shopping areas or informing where the hot clubs were. This staff was on the ball.
I cannot say enough about the persoanl touch by the General Manager Janet McNabb this women did not go one day without sitting with us talking about the city and also telling us where to go and how to navigate the city. I so enjoyed my stay in Bangkok and I do not think my visit would have been as fruitful if I would have stayed anywhere else besides the Four Points Sheraton!!! I highly recommend it to anyone traveling to Bangkok.

  • Stayed: April 2012, travelled with friends
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Thank 260Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 8 May 2012

Hi 260Traveler,

It was wonderful to read your review on our hotel and it is great we were able to deliver such a great "first experience" to South East Asia for you, it is great we will be forever part of your great memories from Thailand.

Thank you for your lovely review and I will be sure to pass your comments on to Janet.

We do hope to be able to welcome you back again soon.

Safe and fun travels,

Janine Watton
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2012

Stayed here in February 2011. Great price and a great hotel. They have a lovely pool on the rooftop. The rooms are very nice and clean. The breakfast is very good and the staff was very helpful. There was free wifi in the lobby and the restaurant. Since the place had opened up a few months back, they were still running promotions and we got vouchers for quite a few things. The bras quite nice and the food is excellent. Ate at the rooftop restaurant a few times at night. Lovely experience.
Small niggles - the floor slope in the shower area is a little off so the water tends to run out and the walls of the rooms are a little thin.

That said....the hotels great....locations very good...walking distance to the BTS station and lots of money changers close by.

Keep it up!

  • Stayed: May 2011, travelled with family
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1  Thank US75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 8 May 2012

Hi ujj,

Thank you so much for choosing to stay at Four Points in February when you were travelling to Bangkok, we are delighted to hear that you had a great stay. We sincerely thank you for putting your comments and recommendation on to Trip Advisor and we hope to see you back again soon.

Travel Safe

Janine Watton
Director of Sales and Marketing

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Reviewed 26 April 2012

I am fond of this hotel, which often cannot be said of many very fine 5 star hotels in which I stay as a regular business traveller. The hotel is modern and attractive and very conveniently located. The staff are friendly and very efficient and and are always willing to assist with any inquiry or request. Four Points by Sheraton, Sukhumvit ticks all the boxes in terms of facilities, hospitality, service, comfort, convenience and relaxation. I always find it a pleasant and enjoyable experience. The standards are high and are consistently maintained. I congratulate the switched-on management team.

Stayed: April 2012
Thank briancarmody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 8 May 2012

Hi Briancarmody,

Thank you so very much taking the time to write a review on Trip Advisor for Four Points, we greatly appreciate this. We are very happy to hear that you are so find of our property and the staff here, I will be sure to pass your great comments on to the team.

Thank you again and we look forward to seeing you back again soon.

Safe Travels,

Janine Watton
Director of Sales and Marketing

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Reviewed 25 April 2012

It ain't a Sheraton and yes there is a reason why the exterior is still being shown as an architect impression. The lobby is minimalist or was that just cheap? The "eatery"is just that. The "amBar" and pool had been rented out for the evening to a third party. We ended up eating complimentary potato salad from a bar stool in the Beervault. And no that reservation we made as an SPG 4 months ago could not be found: choose between a room without a double bed or one without a bath. Thank you. And so sorry no room enhancement. We'renovating and the room will be noisy

  • Stayed: April 2012, travelled as a couple
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5  Thank Crystalperido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 27 April 2012

Hi Crystalperido,

We were terribly sorry to hear of your recent experience at Four Points Bangkok especially with regard to your reservation not being located on check-in, we have passed this feedback on to our Reservations and Front Office manager to review their process to ensure this does not happen again. With the hotel decor, yes we are not in the "Traditional" Sheraton style, Four Points brand is a much more simple and uncomplicated style hence the lobby is not opulant with chandaliers, sweeping staircases and a lobby lounge like a traditional Sheraton would generally be.

We would also like to apologise for any inconvenience our recent renovation caused, as we were installing a marquee on one of our rooftops, we closed one wing to ensure guests were not impacted by any noise.

Thank you again for writing a review, please rest assured we will follow-up your feedback with all the appropriate departments.

Travel safe

Janine Watton
Director of Sales and Marketing

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Reviewed 25 April 2012

FP is situated conveniently close to the Terminal 21 & Robinson's shopping malls as well as the Asok BTS station, which makes finding F&B and getting around BKK a breeze! The staff are extremely friendly and accommodating and would go the extra mile to make your stay comfortable. Price is competitive with breakfast and internet thrown in, which makes it value for money.

  • Stayed: April 2012, travelled on business
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Thank MimiPetalingJaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jlwatton, Director of Sales and Marketing at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded 27 April 2012

Hi MimiPetalingJaya,

Thank you for taking the time to write a review of Four Points on Trip Advisor, we very much appreciate this. It was great to hear that you found the hotel in a convenient location to be able to explore Bangkok, one of the brand values of Four Points is to try and "Uncomplicate your stay" and it sounds like we were able to achieve this. I will be sure to pass on to the team here your comments on their friendly "can do" attitude.

We look forward to welcoming you back when you next visit The Land of Smiles.

Cheers,

Janine Watton
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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