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“Good but room of improvement” 4 of 5 bubbles
Review of Legacy Express Sukhumvit by Compass Hospitality

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Legacy Express Sukhumvit by Compass Hospitality
Ranked #314 of 843 Hotels in Bangkok
Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good but room of improvement”
4 of 5 bubbles Reviewed 15 August 2012

Have a very pleasant stay overall. Strong Wifi, cold air-con, good home keeping.
The security of the hotel is very good.
Very Friendly security guards, alway there to open open for us with wide smile.
We staying at room 409, there is no hot water supply for 1st two days. Everyday we took cold shower till we approached the front desk officer then there is supply. So remember to ask if no supply of hot water.

The service of the front desk customer service need to improve, they are not as friendly as the security guards.

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank happy124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 17 August 2012
Dear Khun happy124,

Thank you for posting your feedback on Trip Advisor.

We are very glad to hear that you had a very pleasant stay with us. However, we do apologize for the unpleasant issues that you mentioned in the review. Actually, we have heat pump system which could serve hot water to all units and always keep temperature at 45-50 Degree Celsius. Nevertheless, we will recheck the system to ensure that the heat pump is working well at all times. Regarding front desk staff, I will address this issue with the staff concerned to avoid a recurrence incident in the future.

We hope that you will provide us with another opportunity to accommodate you again in the future.

Best regards,

Ms. Nuntaporn S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
    103
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
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English first
Muscat
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 August 2012

I have been in this hotel for 3 times in this year & the last visit was mid june.room is clean & air condition was blowing a wonderfull cool air which was handy specially after spending more than 5 hours rooming & shopping around bangkok. apart from one very nice lady receptioniest (i forgot her name) & the luggage helper the rest of staff are not up to the mark.They send un friendly radiation whenver we approach them which leaves us feeling quite confused.the breakfast is really basic & i must say is the worse i have ever come a cross any 3 star in all the countries i have ever travel & on top of that the breakfast man is the most grumpiest i have ever met for a long time. I reckon this would be the best 3 star hotel if this two issues happen to be addresed.

Room Tip: any rooms which is far from the left
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  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MrChoclateSkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 17 August 2012
Dear Khun MrChoclateSkin,

Thank you for giving us the feedback regarding your recent stay.

We appreciate that you have chosen and stayed with us for 3 times in this year. You were satisfied with our room clean and functional air conditioner. We have always tried to maintain our property to be in good condition and clean. I have also noted down some points that you mentioned for the improvement. Please be assured that your comments will be looked into.

We do hope we will have the opportunity to serve you again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ubon Ratchathani, Thailand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 August 2012

A really nice hotel in the heart of Bangkok. I needed a hotel for an overnight stay in Bangkok where I had some business with the US embassy. I picked this hotel due to being only about 2 kilos from the embassy. Could walk there if necessary. The Legacy Express is a modern design hotel and very clean. My previous stays in Bangkok hotels were disappointing with dark and dismal rooms. The Legacy Express is an exception. It has a well laid out room plan and all the amenties you need for a good nights stay. I will stay here again on my next trip to Bangkok. On the negative side, the dining room needs to be brought up the the hotel standard. It appears that construction has been halted. Not a pleasant feeling you should have from a hotel of this caliber

  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 16 August 2012
Dear Khun Jon B,

Thank you for choosing Legacy Express and sharing your feedback on Trip Advisor.

We are delighted to learn that you were satisfied with our convenient location, modern design property, and clean room. Moreover, you will stay with us again on your next trip to Bangkok. Regarding the dining room issue, now it is in process of renovation. We try to improve and bring up more guest satisfaction. Please be assured that you will receive dissimilar experience on your next visit.

We look forward to welcoming you back again in the near future.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stanford, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 July 2012

I've stayed here for six days. Overall, the hotel itself was very nice. The room was big and comfortable. The hotel's three minutes away from a skytrain station and only a couple stations away from shopping centers. Cigarette smell and mediocre breakfast weren't that great, but they weren't that bad.

What really disappointed me was the staff and their professionalism. Of course, the doormen and the managers were very nice and polite. But I had few experiences that are just unacceptable for a quality hotel like this.

1) I went downstairs on the first day to ask the wifi password. When I got to the reception desk, the reception lady was under the table talking on the phone. She was probably talking to her friends as she was hiding and constantly laughing. She didn't even care to greet me while I was standing at the desk, confused.
2) When I was checking out, the receptionist(male this time) asked me to give him the confirmation slip for the deposit, which I threw away. I was confused and asked them whether there are other ways I can get my deposit back. Then he acted in a very annoyed way and kept telling me without the confirmation slip he can't give back the deposit as the envelops only have "numbers," not names. He even told me that he doesn't have a record of me paying the deposit. Then, when I saw the bundle of deposit develops he was holding, and guess what I saw? My name written on the envelop with my deposits, in big and capitalized letters. After two seconds of wtf moment, I told him that that should be my envelop. Then he got even more frustrated me, threw my money to the reception desk, and didn't even greeted me as I was leaving the hotel. This was definitely my worst checkout experience, and it totally ruined my experience in this hotel. I do have some blame for losing my confirmation slip, but it doesn't mean that I should be treated in a rude, unprofessional manner from a hotel staff. And the hotel definitely needs a more flexible system with giving back the deposits. There were so many different ways. They could have checked my room number, name, passport... it is just unreasonable to keep asking for "the number" that I have no idea about.

Overall, quality hotel, but total lack of professionalism by some of its staff members.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank YJCho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyExpress, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 27 July 2012
Dear Khun YJCho,

Thank you for the review and staying with us for your six days in Bangkok.

We are glad that you were satisfied with our property, room, and location. However, I would like to apologize for some act by our staffs that were not proper in your opinion. I’ve addressed this issue with the staffs concerned to avoid a recurrence incident in the future.

Please accept our apologies once again for our negligence of the service which made you unpleasant experience. We hope to be able to welcome you again and have another opportunity to serve you better.

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thailand
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

This past trip to Bangkok I tried Legacy express for the first time. I was not disappointed. It is a relatively new hotel, well maintained, and clean. The room I stayed in was comfortable with good quality bedding and quiet efficient air conditioning. The bathroom was more than adequate with good hot water pressure, supple towels with shampoo and soap provided. There was no noise from the hallways, so I slept well. The only disappointment was the included breakfast, but for the overall price of the room, I can't complain.
The close proximity to both Bumrungrad hospital(5 minute walk) as well as 2 minute walk to BTS line. More than made up for the Breakfast. Nana is also an easy close walk.

  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rucus11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Legacy Express Sukhumvit by Compass Hospitality, responded to this review, 16 July 2012
Dear Khun rucus11,

Thank you for choosing Legacy Express for your trip in Bangkok.

We are really glad to know that our property and services have met your expectations. We will do our best to ensure that you will have the similar experience for your next visit. We hope to welcome you again soon!

Best regards,

Ms. Nuntaporn S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legacy Express Sukhumvit by Compass Hospitality

Property: Legacy Express Sukhumvit by Compass Hospitality
Address: 29, Sukhumvit Road | (Front Corner of Sukhumvit Soi 1), Bangkok 10110, Thailand
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #314 of 843 Hotels in Bangkok
Price range (per night): ₹ 2,688 - ₹ 4,167
Hotel Class:3 star — Legacy Express Sukhumvit by Compass Hospitality 3*
Number of rooms: 63
Official Description (provided by the hotel):
Legacy Express is one of Bangkok's newest brands, delighting travellers with affordable accommodation in a prime location on Sukhumvit Road, featuring bright, modern rooms fitted with every convenience and comfort. This newly built 3-storeyed low-rise accommodation has just 63 rooms guaranteeing personalised service and attention to detail. Our fully air-conditioned rooms are decorated in rich earth tones and are equipped with the latest in-room technology including wireless internet access and, 32" LCD TVs and an in-room safe. With 24-hour security, wireless internet access in the public areas in addition to two internet stations in the lobby, a restaurant serves a delicious variety of Middle Eastern, Thai, European cuisine and fresh seafood and a 7-Eleven convenience store is also located right outside. ... more   less 
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Also Known As:
Legacy Express Bangkok Hotel Bangkok

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