I spent one night at this hotel whilst in transit in Bangkok. The room was good, the price good, and the free airport shuttle bus was good BUT I will never go back there. I woke up to the sound of a woman shouting and screaming to be let go. She was a prostitute I am sure, and her client was clearly not treating her well (at one point it sounded like she was being strangled). I called the reception who sent staff up to the room. They knocked on the door, the noise subsided, they left, the noise resumed. I called again and hey hung up on me, I called a third time and asked that they call the police. They said they were dealing with it and I naively assumed they had called the police. They left one staff member outside the room - I guess in case it got any worse. I will not forget her screaming, nor the dreadful silence that followed and I feel awful that I did not do more to help her. As a woman travelling on my own I felt very scared. I complained in the morning, asking why they didn't call the police, that they didn't even know if this woman was still alive. The man at the desk said that they had called the room and that she said she was ok. I pointed out that if I was being threatened I would probably say the same thing. I am so horrified by the hotel's lack of action to protect this woman, and also ashamed that I relied on them to act rather than doing more myself.
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