I know photos don't always encapsulate the reality, especially when it comes to online hotel bookings, but this poor excuse, s*#t hole of a place could not prepare us for what we had just booked and paid for. My partner and I have travelled many parts of the world; with tour groups - we know sub-standard and hostel-style accommodation - but not even we were prepared for this 'hotel'. It was like sleeping in a backpackers, and if I wanted to sleep like an 18 year, I would of booked my accommodation accordingly. Save yourself the time wasted - we left after one night after I woke up attacked so badly by bed bugs, my left eye was swollen shut the entire next day. The one decent reception staff woman I dealt with did actually apologise and offer for me to see a doctor. Without sounding racist, this places' clientele consist mainly of Asain, black and Arabic nationals.
Please spend the extra money and stay somewhere else.

We arrived before the check in time and they are good enough to let us check in to non-occupied room. However, the room that i had was old, musty, peeling pain on wood girder, moss all over the balcony. There is no extra latch chain on the door and we girls don't feel comfortable as we are just right next to stairwell. Due to the condition, we planned to request for a change of room. At this moment, there was a cleaner came by and we asked couple of questions. However, she was very rude and kept telling us that this room was fine to stay and it was not necessary to change.

Nevertheless, we called to the front desk and requested for a change. We were told that we need to wait for the guest to check out before we can check in. We were fine with that idea. So, we put our luggage at the concierge and went out to see Bangkok!

Massage is a must thing to do in Bangkok. We were reluctant to use the massage service provided in this hotel due to the service we experienced during the day. However, after walking for the full whole day, we were too tired to walk out and search for any other massage center. And surprisingly, the massage was really good and the price is reasonable!

Here the worst thing it can happen to us! We had an early fly out at 730am. We went to the hotel front desk earlier to book our limousine. Though the operator suggested 5am, we would take a safe count at 4.30am. We were asking for an Toyota Avanza, a bigger limousine for the 3 of us with all the bags after all the shopping done. On that day, we went down to hotel lobby at 4.15am and saw no limo waiting for us. We waited for another 15 minutes and still nothing. We walked to the concierge and checked our booking and apparently, the limo was not booked at all! Instead of getting the problem solved, the concierge personnel was very rude to us and simply ask for a smaller size limo which can't fit the 3 of us. And refuse to return the deposit for us even though we shown the receipt.

Luckily, we were early for all these mess. Else, we will miss the flight because of their carelessness and rudeness!

This year in July we again selected this hotel based on our last experience. Again got good rates from sawadee.com for one double and a tripple room. Tripple room is basically the same double room but they put an extra bed in it. Location is good for shopping, food, transport availability. Breakfast is good and have enough choice.