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Reviews (241)
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All reviewsexodus triphuge lobbydarbar margcheck in was smoothminute walk to thamelthaligood sizebreakfast spreadmodern amenitiestrekking tourhotel is situatedvery nice hotelcomfortable staykathmandu citystar hotelreception arealocation is great
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44 - 49 of 241 reviews
Reviewed 28 May 2017 via mobile

Plus points:
1. Centralized location, it's close to a lot of markets.
2. Good Food
3. Tight security
4. Very Friendly staff

BUT the room service isn't that great, took us 5 calls for them to fix the AC.

Stayed: May 2017, travelled with family
Thank IshwariSarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tshering G, General Manager at Royal Singi Hotel, responded to this reviewResponded 3 June 2017


Namaste Ishwari,

Thank you for staying with us and more importantly for taking the time to share your feedback.

We are pleased to hear that you enjoyed our centralized location and food. We are also glad you felt a presence of security around the premises and the friendliness of our staff. Thank you for informing us of the delay in our maintenance services to your room's air conditioning. We will be sure to look into this and ensure prompt follow up from our team.

Best regards,

Tshering Ghale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017 via mobile

Me wife & 2 kids stayed here. We were in a package. Pick up from tribhuvan airport was included. They give us a suit room. Spacious room, comfy bed, clean toilet. Sofa & dining table was in the suit. Buffet breakfast was tasty. A lot of item was there. Opposite the hotel has a mall with multiplex. We enjoyed a hindi movie. Nice stay. I shall recommend.

Stayed: June 2016, travelled with family
Thank Rezaul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tshering G, General Manager at Royal Singi Hotel, responded to this reviewResponded 5 June 2017


Namaste Rezaul,

Thank you for choosing Royal Singi Hotel as your preferred accommodation as well as for taking the time to share on your experience.

We are pleased to hear you enjoyed the comforts and amenities of our recently renovated suites. We are also most glad that you found our breakfast buffet to be tasty and liked the vast selection.

We thank you for your recommendation and do hope we are able to welcome you back during your next visit to Kathmandu.

Should you need any assistance in making arrangements for your future stay with us, please do not hesitate to contact our team directly.

Best regards,

Tshering Ghale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

its a very nice hotel with professional staff, delicious food and friendly environment ,,,,,,really recommend.. its heart of city, well furnished and nice place.. good go to shopping. definitely will visit with family...

Stayed: January 2017, travelled with friends
Thank sagunbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tshering G, General Manager at Royal Singi Hotel, responded to this reviewResponded 29 April 2017


Namaste,

Thank you for staying with us at Royal Singi and for taking the time to share your review.

We are delighted to know you found our hotel team to be professional with a friendly environment. We are also pleased to know you enjoyed our food and that the location was of convenience to you and your family.

We hope to be able to welcome you back in the near future and please do not hesitate to contact our team, should you need any assistance in making arrangements for your next stay.

Best regards,

Tshering Ghale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017

Stayed here twice, before and after a trekking tour. Good things: breakfast is good , and rooms were a good size, quiet, clean and comfortable. Location is good too. But: in our first room the toilet did not flush and I had to sort the situation out with a bucket. There were building works on the second floor which had produced dust - they could just vacuum the carpets on the stairs for example to try and make it a bit more pleasant. The service was very slow all round. Upon our return (different room) the shower flooded the bathroom floor (some mastic between the shower glass and the floor would have prevented that), and I had to 'repair' the phone by putting the wire in properly. At around lunchtime I could not get hot water out the shower, so had to have a cold one. I reported it on my way out, but was told that the hot water takes a long time to come through. This place could be a good hotel, it just needs to sort out its service level and maintenance issues.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pidge335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tshering G, General Manager at Royal Singi Hotel, responded to this reviewResponded 29 April 2017

Namaste

Thank you very much for taking the time to share your experience with us.

We are delighted to know you enjoyed our breakfast. We are also pleased to know that you found our rooms to be of a good size, clean and comfortable and that our location was also good.

Thank you for conveying your concerns on service levels and maintenance. These opportunities are areas my team can easily resolve and we will be sure to follow up on our processes.

We hope to be able to welcome you back again in your return trip back to Kathmandu, Nepal.

Best regards,

Tshering Ghale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017

We stayed there as part of a tour before and after. Rooms were reasonable, service was great with some friendly staff. There is WIFI but you need a password for every room, floor including the lobby. They have cabs out front waiting to take you anywhere.
Overall a good hotel with time taking its toll on the furnishings and the building in general but I would stay there again if I returned to Kathmandu.

  • Stayed: March 2017, travelled solo
    • Service
Thank Schuyler E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tshering G, General Manager at Royal Singi Hotel, responded to this reviewResponded 3 April 2017


Namaste Schuyler

Thank you for staying with us at Royal Singi Hotel and more importantly for taking the time to share your review.

We are pleased to know that your room was to your satisfaction and that service was great by our friendly staff. With concurrent wifi problems due to the usage of multiple devices and heavy load applications and programs by some of our business guests, we have placed dedicated routers in every guest room {with dedicated bandwidth} to avoid such inconveniences. This is also for public areas. However, we have timed the device recognition to 24 hours whereby you are not required to log in everytime until the time has lapsed. We hope the internet worked seamlessly without interruptions.

We are glad you will stay with us on your return to Kathmandu. Please do not hesitate to contact our team should you need assistance in making reservation arrangements.

Best regards,

Tshering Ghale
General Manager



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