Excellent f & b service. But thats where it ends. No smile at getting out of car and passing concierge n reception. At check in room was filthy despite the hotel being aware of our arrival time etc 6 mths in advance. during checkin we were not told of the facilities of the hotel, we had to go to our room, thought there may be info in the compendium but guess what there was none in the room so we ended up going back to reception to find out. Every night since then the ac has not been working. We have not been sleeping well at all because of the heat in the room. There was an ill-mannered wedding group on our 1st 2 nights who would create extreme noise pollution after midnight. We called reception many times to no avail. The 3rd dwy we thought of catching up on some sleep but guess what, they thought it was ok to scream talk directly ourside our room. My sister went to reception to let them know about the noise. The best she was told was, they were checking out so the noise would stop. It didnt thoufh until 3 hours later.It seemed we were less important, but excuse me we were paying guests not staying for free. A few staff who highly deserve a hystar mention are rupesh in reception, sajan and nabin in housekeeping, narayan, ashish, ranjita, raju, sanjee, rabin, nigam, reshmi and the chefs at the cafe, and annie in reservations. The other reception staff and concierge are not noteworthy.
As we were only given good service at the cafe, thats where we spent most of our time.
Being hyatt, an american brand you should be aware of how to design a disabled room's bathroom. Ours was not at all disable friendly. I could have slipped a few times in the 6 days. Hopefully when refurbing the rooms this is desperately looked into. Also providing good customer service should start from the door, not after we have put in a complaint on the first day. We did not require consolation service. We just wanted the hyatt regency service from the get go. Would not recommend the hotel to anybody for the future. Thank you for nothing HR kathmandu