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All reviewsrooms are spacious and cleanconvenient locationpublic areasreception deskinternet connectionshakira
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Reviewed 13 September 2017

Awful service, completely unreliable transport to/from airport, fluctuating connection, dstv malfunctioning….4 stars is definitely too generous…you better opt for other options. for those rates you'll surely find something better in Kampala. never opt for this if you have small kids or you're sensitive to noise. loud music can be heard from nearby discos up to 5am also during weekdays.

Room Tip: there are no quiet rooms. music can be heard up to 5am everywhere in the hotel.
  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Francesco a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison N, General Manager at Hotel Africana, responded to this reviewResponded 15 September 2017

Dear Francesco,
We acknowledge your review honestly and positively and we shall address them expeditiously.
Thank you very much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Staff are quite friendly and helpful with smiling faces.
I prefer staying at upper floors which is much better to have a beautiful city sight view.
Easy to pick airport transfer shuttle of hotel / many different options at breakfast and dinner/ wide room spaces and secure stay are other reasons to prefer Africana.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
Thank dkoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

I have been a very regular guest at this hotel and have lots of subtle changes happening over the last few years. There has been improvement in all areas especially the WIFI and the food. Breakfast is very good as there is a daily variety of fresh fruits and changing fare. All staff are very friendly and do not hesitate to go the extra mile to make my stay here pleasant

Room Tip: Rooms on upper floors facing the car park are very quiet and you get a good view of the sunrise listening to the sounds of chirping birds
  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Durgesh D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison N, General Manager at Hotel Africana, responded to this reviewResponded 30 August 2017

Thank you very much Mr Durgesh for your review

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Reviewed 24 August 2017

All the staff, from the general manager to the relations officer and the very nice people at reception and security where so friendly and always trying to assist and help in anyway they could. Only negative thing to say was the wifi, but it is a general problem in Kampala. I can strongly recommend this hotel. It is the best place to be in Kampala.

Room Tip: The top floor is recommended
  • Stayed: August 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Frank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison N, General Manager at Hotel Africana, responded to this reviewResponded 28 August 2017

Thank you very much Frank for your review.
We value your review as it will enable us to meet guests expectations.

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Reviewed 9 August 2017 via mobile

I visited the hotel as I attended the hotel Expo since they hosted the event. I was disappointed When I asked the receptionist for help (Wi-Fi password) inorder for MI to connect with my uber driver but to my surprise William refused till the other colleague helped.Its soo annoying because I got so stranged since I was new in town I had no internet since I was having a foreign number.
The place is amazing but granting clients small help should be mandatory,thank you.

Stayed: August 2017, travelled on business
Thank Hussein S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison N, General Manager at Hotel Africana, responded to this reviewResponded 11 August 2017

Thank you for your comment.
WIFI is not free in the Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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