I've really debated about how to rate this hotel... so I will write my review and then come back to rate this property. We had a group of 16 and reserved eight rooms for two different time periods during our visit to Uganda. Here are my many thoughts; I've read the other reviews and I will have some differing opinions. This will be a true objective review based upon two stays and seeking the input from our group members.
1. Reservations were accurate upon arrival.
2. Receptionist was exceptionally friendly and helped each couple to their rooms. He showed how to turn on the AC, shower/bath, refrigerator, etc.
3. There were six free drinks (of different variety) in the refrigerator.
4. The AC actually worked and was a great relief due to the heat and humidity outside.
5. The shower was so incredibly refreshing but the hot water does not last very long.
6. The rooms are beautifully decorated.
7. The campus is so radically different than the surrounding area. It is like an oasis in the middle of a very dirty and overcrowded city.
8. There are only twelve rooms total. The place is small and quaint; however, large enough that you feel you have great privacy with your room (except rooms 1, 2, 3, and 4).
9. All of us felt safe - you cannot always say this about many parts of Kampala. The fenced-in property, along with the security personnel, was great for our group.
10. The property has several nice businesses like the bank, restaurant, bakery, butchery, etc.
11. The hotel pool is very clean and refreshing. Several in our group enjoyed a quick swim. If swimming at night, the pool does not have a light.
1. The restaurant - it is "open air" and there are hundreds of flies. Flies on the bread, meat, fruit, table, everywhere. Both times we ate breakfast we had this problem. It is quite gross.
2. Avoid rooms 1, 2, 3, and 4. Everyone has to walk right by them and there is a great problem with mosquitos flying around these four rooms in particular. They are the lowest rooms with lots of shrubs and flowers. Therefore, there is plenty of moisture. Make every effort to avoid these four rooms.
3. VAT and LHT and Credit Card taxes are OUTRAGEOUS! We had another 25% of our base cost added to the bill because of these terrible fees. The one that is most disturbing is the 5% credit card tax. This is unnecessary but yet another way for the hotel to gig the customer. The room rates are already excessively expensive but the hotel knows that they can charge these rates due to simple, supply and demand. The additional 5% credit card tax is ridiculous, unfair, and robbery to the customer.
4. The breakfast is excessively expensive! We invited a group of Ugandans to join us for breakfast one morning and the hotel charged us $16.66 per adult to eat breakfast. There is no part of the breakfast (food, atmosphere, drinks) that is worth this charge. I'm still very upset about this charge and the hotel owner would not even speak with me. After spending over $4,000 for a two night stay, tipping everyone (luggage, room service, restaurant) and then to charge us this bloated menu price is most unfortunate and unforgivable. What a great gesture it would have been to comp us breakfast after all that we had done with our two stays.
5. Noise - there is much traffic noise on all sides of the hotel. We could hear babies crying on one side of the hotel. However, once in the room and with the A/C on, you can barely hear the noise.
As mentioned before, there are 12 rooms. Avoid, avoid, avoid rooms 1, 2, 3 and 4. In fact, refuse to stay in them. You do not have any privacy and the mosquitos are very noticeable. Room 9 is the executive suite and it includes a kitchen. Unless you are going to cook, do not stay in this room. Instead, stay in rooms 10 or 12. Clearly, the BEST room on the complex is room 12. It has the most awesome view, a bathtub, and a shower. It also has the most privacy. The second best room is room 10. It is the same identical layout to 12, only it does not have the same view. The entrance is a little more difficult to get to. Room 6 does not have a shower - avoid this room if you must have a shower. It does have a big bathtub. It is time for this hotel to redo the towels. The towels are very "thin" and in some cases "threadbare." However, the mosquito netting was very efficient in the rooms. Internet service worked but was slow compared to what we expect here in the US. It was fast enough for checking email but too slow for uploading pics to FB. There is a TV in each room but we never had enough time to watch even a single minute. Irons are available at the front desk. You will need a converter if you are going to use American-style electronics. Each room has two bathrobes. The couches in the rooms were not comfortable so we sat on the bed instead.
The bank opens at 9:00 a.m. on M - F and at 9:30 a.m. on Saturday. It is closed on Sunday. The exchange rate was 2,430 to 1 during our trip in March of 2012. The bank does not charge a fee to exchange money. The tellers were friendly and efficient.
There are many delicious pastries for sale. There is a small square - stuffed-with-chocolate - pastry that is amazing! Try it! Coffee was enjoyed by many in our group at a reasonable price at the bakery.
We purchased 561,500 shillings worth of meat for our trip. The meat was cut to our standards and was excellent. The meat shop was clean and did not smell. We would most definitely purchase meat from this butchery again. We had both beef and chicken and we had no problems at all. The meat was a little more expensive; however, we have no complaints as we did not get sick and the taste of the meat was fresh and enjoyed by all in our group.
In the final analysis, compared to what is available in Kampala, this is definitely in the top 10% of hotels. For all those who have carelessly given a 5-star rating, I'm not sure if you have ever stayed in a 5-star facility. This hotel is NOT 5-star worthy! I've never been charged 5% to use my credit card in Belgium, China, S Africa, America, Mexico, S Korea, and could name 20 more countries. This is an abuse of the customer and discredits this hotel. The restaurant is only a 2-star at best but more on the 1-star level. The rooms are 3 1/2 stars. The property (landscaping) is definitely worthy of 4-stars.
My true dilemma is this: by Ugandan standards, this is a 5-star facility. But that rating leads one astray for in comparison to those that I've previously rated 5-stars, this is far from 5-stars. So I am giving this hotel 2 1/2 to 3 stars - it is simply too mixed up and in need of a management review to give it anything stronger.
- Official Description (provided by the hotel):
- Your visit to Uganda will not be complete without a stay at Le Petit Village. From standard to executive suites, this thatch-roofed hotel meets the needs of a variety of discerning travelers.Le Petit Village's intimate rooms are decorated in Safari Chic rustic elegance, which makes it the perfect place to relax in understated luxury.All rooms are self contained, equipped with LCD TV screens, WIFI internet connections, phone lines and complimentary mini bars. Enjoy a good swim, chill out and enjoy a view of Kampala complete with natural and local sounds from your private terrace, or partake in gourmet dining at our famous Le Chateau Restaurant. One visit and you'll never want to leave. ... more less
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