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“Great hotel”

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Al Salam Rotana Hotel
Ranked #1 of 22 Hotels in Khartoum
Reviewed 29 March 2012

Great rooms with fantastic aircon- a must in Khartoum.
Nice clean well service rooms.
Very good food.
Would be happy to recommend to anyone

  • Stayed: March 2012, travelled on business
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Thank GastroNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this reviewResponded 5 April 2012

Dear Mr. GastroNinja,

Thank you very much for sharing your very positive comments about your recent experience at the Al Salam Rotana Khartoum.

Mr. GastroNinja it is indeed delightful to hear that you have been very pleased with the facilities and services of our hotel.

Once again, thank you for your continued patronage and wishing you more ‘treasured times’ spent with us.

Best Regards,

Ghassan Dalal
General Manager

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Reviews (524)
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375 - 379 of 524 reviews

Reviewed 27 March 2012

The staff are super friendly, the rooms are top-notch and the property is first-rate, especially given the many meager options in the city. At the Rotana, you'll find a very nice breakfast buffet, well-maintained common space, comfy lobby furniture, a big pool, and a well-equipped gym. The only complaints I have is having to pay for the Internet and the limited number of dishes on the room service menu.

  • Stayed: February 2012, travelled with friends
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Thank cycman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this reviewResponded 29 March 2012

Dear Mr. Cycman,

Thank you for your generous words. It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay and enjoyed the facilities of the hotel.

Your comments will be shared with all concerned departments and we hope to see you again very soon.

Best regards,

Ghassan Dalal
General Manager

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Reviewed 22 March 2012

Spent 4 night with my wife in a business trip
Hotel location was good for Khartoum city a few mints drive from the airport
Check in was fast and efficient with a big smile, which is the case for all Hotel staff and Sudani people
Hotel atmosphere was also great with a nice landscape near the pool
Room was a regular double bed room equipped with every thing you may need although there was some maintenance needed for some wall plugs and reading light bulb
there was some very small note regarding the bed matters since was a bit old and soft
also at the ground floor near the main lefts a little care needed on the wall where the security guard usual spot since there was a black spot in the wall
Food was so and so the Breakfast was great with a lot of choices to select but the problem was from the waiters since they keeping charge us with a different price something we did not like
The evening dinner was great especially the Lebanese night the food was great and very will prepared and presented not the same was for the Italian night where the Pasta was over cocked and the pizza was too much soft
Internet access was available with our room charge but the problem was we have so many smart phone and Laptop and we got only one access per room something we did not like!
Over all stay was good and fair, there is a big room for improvement since my remarks are small and surly can be fixed

  • Stayed: March 2012, travelled on business
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1  Thank Aboaziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this reviewResponded 29 March 2012

Dear Mr. Aboaziz,

First of all, let me thank you for sharing your recent experience in Al Salam Rotana Khartoum through this online review here on Tripadvisor.

We highly appreciate your thorough and detailed feedback and would like to apologize for the series of difficulties that you have encountered during your stay. Please be assured that all your concerns have been extensively discussed with my team and corrective measures will be taken to further improve our facilities and services.

Thank you once more for your valuable comments which aid us to continuously carry out efforts to fine-tune our services to our guests’ satisfaction and hope that you would again consider the Al Salam Rotana Khartoum as a choice for your future stays and show you that we are indeed able to recuperate from our shortcomings.

Sincerely yours,

Ghassan Dalal
General Manager

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Reviewed 24 February 2012

very clean and staff are most courtius will go out of the way to make you feel happy and comfortable

well spread property and artfully built, excellent choice for both official and pleasure stay

well spread confrence room with stae of the art equipment

  • Stayed: February 2012, travelled on business
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Thank Arvind S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this reviewResponded 28 February 2012

Dear Mr. Arvind_sippy,

I would like to take this opportunity to thank you very much for taking the time to write your comments on Tripadvisor after your recent stay with us.

Indeed it was a great pleasure to have you as our guest and thank you for your generous comments. We look forward to welcoming you again and assure you of our best attention & services at all times.

Kind regards,

Ghassan Dalal
General Manager

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Reviewed 21 February 2012

The staff were friendly and welcoming. The breakfast buffet was excellent with a good selection for both adults and children. There was a great selection of freshly baked bread and fruit. The rooms were clean and well-maintained. The internet connection was excellent (skype quality). There were a good selection of TV channels in the room.
My only complaint was the the single sex swimming times. We were unable to go for a swim as a family two days in a row (one was ladies swimming time, one was men's swimming time) I have no problem with the segregated swimming - but I think the length of time the pool is out of use is restrictively long). The single sex swimming sessions could be a bit shorter to allow more access to the pool for all. The hotel is expensive, but I would certainly stay here again.

  • Stayed: February 2012, travelled with family
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Thank Ujuzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhassanDalalASRK, General Manager at Al Salam Rotana Hotel, responded to this reviewResponded 26 February 2012

Dear Mr. James_ex,

Thank you for posting your comments on Tripadvisor and giving us the opportunity to clarify the concerns you have experienced.

Please be informed that timing and gender separation of swimming pool schedule has been implemented by the Sudan government to all hotels & fitness club here in Khartoum due to Islamic laws.

Once again, thank you for your feedback and looking forward to welcoming you again at Al Salam Rotana Khartoum.

Sincerely yours,

Ghassan Dalal
General Manager

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Additional Information about Al Salam Rotana Hotel

Address: Africa Road, Khartoum, Sudan
Region: Sudan > Khartoum State > Khartoum
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Khartoum
Hotel Class:5 star — Al Salam Rotana Hotel 5*
Number of rooms: 236
Also Known As:
Al Salam Rotana Khartoum

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