We paid what I consider to be an astronomical price for this hotel as an add-on to cruise. We stayed over New Year for three nights, which might partly account for the very high price. The room (sea-view) was very nice, a good size, a huge bed with good bedding, and a nice bathroom with bath and separate shower, good towels and toiletries. We had a nice little balcony with a table and chairs. The breakfast was good - an extensive buffet, though there were no breads which were to our taste - we'd have liked wholemeal, or a brown bread that wasn't sweet. However, when in Dakar....! Incidentally, when we went to breakfast on 1st Jan there were hardly any staff available to serve us, and we had to be early as we were off out on a tour for the day.
We had two major issues - the food was of very variable quality. One lunch time I ordered a Calzone Pizza, and when I cut it open a raw egg spilled out. Of the dozens of staff standing round nobody seemed to care, and I had to say that I did not intend to pay for it, otherwise they'd have happily put it on my bill, even though I asked them to take it away. Another day, two of us ordered Club Sandwiches which were truly dreadful - we can confidently say they were the worst we have had anywhere in the world, but when we complained they were just taken away, no apology, and they appeared on the bill. None of the many staff seemed to have any authority to sort things out to our satisfaction. There were very few Brits staying in the Hotel, and we seemed to get a reputation as complainers, because we refused to quietly put up with things that were wrong. The reception manager was quite sarcastic to me before we left. This was not good, and made me uncomfortable and embarrassed. Most of the other staff were polite and pleasant, if sometimes ineffectual.
On New Year's Eve the three restaurants had Gala Meals, the cheapest being over 100 Euros, and no other food was available. We organised our own party for 4 with room service food, and we must say the staff were helpful in organising this for us.
None of us would be keen to stay here again.
- Official Description (provided by the hotel):
- The Terrou-bi hotel is a luxury hotel with a private beach, warmed pool, 3 restaurants & bars inlcuding a gourmet restaurant. This hotel is perfectly fit for your professional meetings & events. ... more less
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- Also Known As:
- Terrou-Bi Hotel Dakar