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“The Place is Derelict”

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Hawthorn Suites by Wyndham Abuja
Ranked #47 of 83 Hotels in Abuja
Reviewed 27 October 2016

This place looks like it was great at inception. But unfortunately it has fallen apart. The rooms are pretty beat and need some sprucing up. At least clean up the curtains. The food was basic at the least, but it was fresh and nourishing. The one great thing here is the friendly and helpful staff. Very full of life, especially the doorman, Mr. Nick. A make over will certainly go a long way to matching the name to the standards.

Room Tip: Check the rooms before allocation. That way you mitigate your shock on what to find!!
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  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Kiama2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisha I, Manager at Hawthorn Suites by Wyndham Abuja, responded to this reviewResponded 25 January 2017

Dear Faithcairo,

We thank you for taking the time to leave us a constructive review. On behalf of the entire management team, please accept our sincerest apologies for our shortcomings. We are diligently undergoing major renovations, all major fixtures are to be changed or replaced. Including the curtains, carpets and even the lounge chairs.


We thank you for choosing Hawthorn Suites Abuja and hope the next time you choose to stay with us, our revnovations will be complete and you will have an excellent experience with us.

Kind regards
Aisha B

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Reviews (71)
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8 - 12 of 71 reviews

Reviewed 16 July 2016 via mobile

Everything looks old and used a hundred times
Carpets give the whole hotel a kind of moist bad sent
Furniture , doors, telephone are tainted with greasy hand prints. I was just afraid to touch anything. A tray of used plates with food from the previous occupant of my room , stayed the whole day in front of my door, on the floor. Nobody cared.
Dollar rate was extremely bad compared to town or airport or other hotels (1:200)
Anything good to say? Hmmm...
Breakfast was not bad and personal at front desk was friendly and helpful.

Stayed: July 2016, travelled on business
Thank jaryee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisha I, Public Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this reviewResponded 4 August 2016

Dear Jaryee,

We thank you for taking the time to leave us a constructive review. On behalf of the entire management team, please accept our sincerest apologies for our shortcomings. We are diligently undergoing major renovations, as such, some fixtures were tainted with grease to avoid damaging them. But we are tireless working towards eliminating all the issues incurred nonetheless.

We thank you for choosing Hawthorn Suites Abuja and hope the next time you choose to stay with us, our revnovations will be complete and you will have an excellent experience with us.

Kind regards
Aisha B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2016

This beautiful hotel is situated in a very nice location in Abuja. the rooms are well furnished, great members of staff, nice meals, cool soft music on the walkway and great security consciousness.
however, the price is high-end and complimentary internet service is only for an hour a day and the general restroom on the ground floor needs some urgent attention. also note that this is purely a no-smoking hotel and no alcohol is served in this hotel

Room Tip: Rooms on the west side has great views
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  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank TimmyLee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this reviewResponded 4 August 2016

Dear TimmyLee01,

Thank you very much for sharing your kind and honest review on Trip Advisor about your recent experience at Hawthorn Suites Abuja. We are very pleased that you had an enjoyable stay with us and enjoyed our team, the hotel and facilities. It was a real pleasure serving you and I'm happy to announce that our restrooms have been successfully renovated.

We would be very happy to welcome you back to the Hawthorn Suites soon.

Yours sincerely,
Aisha B

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Reviewed 21 June 2016

Decided to take family out for the easter and we stayed for the easter holidays. We were in a double suite; rooms were comfy and neat although we had to deal with a faulty AC which was fixed. The kids were disappointed though as the pool wasn't functional. Hotel management was fixing the pool!!! On a holiday weekend!!!!. Staff however were very courteous and handy. I hope the pool has been fixed.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Enegela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this reviewResponded 4 August 2016

Dear Enegela,

Thank you very much for sharing your kind and honest review on Trip Advisor about your recent experience at Hawthorn Suites Abuja. We are very pleased that you had an enjoyable stay with us and enjoyed our team, the hotel and facilities. It was a real pleasure serving you and I'm happy to announce that our pool has been fixed.

We would be very happy to welcome you back to the Hawthorn Suites soon.

Yours sincerely,
Aisha B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2016

normal hotel. very quiet, nice swiming pool
gym is very small
the stuff are helpful and polite
the rooms are big and comfortable the bed is amazinigly comfortbale you can sleep fot the whole day, need some more maintanence
it is close to a small shopping center.

  • Stayed: April 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Gleb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisha I, Guest Relations Manager at Hawthorn Suites by Wyndham Abuja, responded to this reviewResponded 4 August 2016

Dear GlebP,
Thank you very much for sharing your kind and honest review on Trip Advisor about your recent experience at Hawthorn Suites Abuja. We are very pleased that you had an enjoyable stay with us and enjoyed our team, the hotel and facilities. It was a real pleasure serving you.

We would be very happy to welcome you back to the Hawthorn Suites soon.

Yours sincerely,
Aisha B

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Abuja

Address: 1 Uke Street | Garki II, Abuja, Nigeria
Phone Number:
Region: Nigeria > Abuja State > Abuja
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #47 of 83 Hotels in Abuja
Price Range: ₹ 5,538 - ₹ 7,297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawthorn Suites by Wyndham Abuja 4*
Number of rooms: 110
Official Description (provided by the hotel):
Excellent full service extended stay hotel in the heart of Abuja. ... more   less 
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