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All reviews beautiful hotel bar area luxury hotel gorgeous pool local fish pay attention public areas excellent stay breakfast buffet business trip professional staff loud music the air conditioning rooms are spacious other hotels in town gym
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Reviewed 30 April 2018

I switched to the Hilton when the air-conditioning at the Ledger Plaza, where I had been staying, was not working (when it's above 40°C/104°F, you NEED air-conditioning). I was very impressed and happy with the Hilton, a beautiful facility with excellent breakfast and dinner, a beautiful lounge area, spectacular pool, very well-arranged gym, and modern, well-lit guest rooms.

Front desk and breakfast staff, along with cleaning staff, were all very pleasant and polite and effective.

All in all, a wonderful place to stay.

--

If I had to quibble with anything, I would only say that it was very difficult to get service in the lounge area: you could be sitting 20 feet from the bar in a nearly-empty lounge, with 4 staff members chatting around the bar . . . and still wait 20 minutes before anyone approached you for an order.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Joel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018

The Hilton N'Djamena offers many very positive aspects, which are:
1. Great design of all public areas and rooms.
2. Aircondition in public areas that does not over-cool the area, but provides comfortable temperature, with no one freezing like in many other hotels in Africa.
3. Check-In and Check-Out were fast & friendly.
4. Room design that really meets travellers' requirements. Beautiful and "efficient".
5. Service generally very friendly, and good, and personal.
6. Breakfast buffet meets everyone's expectations, definitely exceeded ours.
7. Nice pool and great pool bar.
8. Well organized airport transfer.

This is by far the place in N'Djamena!
Nevertheless, a few ideas for improvement:
1. The pool is cooled down far too much. Even during the day the water is uncomfortably cold. Less cooling is also economically more friendly.
2. On Sunday, extremly loud music drives many people away from the pool. Why extremly loud music at the pool?
3. The food service at the Acqua Grill could be faster, but one cook for > 30 guests is maybe not enough, even said the waiters.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank burtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle A, Responsable relations clients at Hilton N'Djamena, responded to this reviewResponded 22 May 2018

Dear,

Thank you for this detailed recognition of the quality of our service.
We are happy we met your expectation despite some areas to improve that the management team seriously takes into consideration.
Thank you very much for your feedback which is very constructive.

We will be more than happy to welcome you on your next visit in Chad.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

This hotel was perfect for my business trip. It was comfortable and well decorated.The pool is beautiful and perfect to beat the heat. The food is good and the staff is very attentive. I would definitely stay here again.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank lkrushton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle A, Responsable relations clients at Hilton N'Djamena, responded to this reviewResponded 22 May 2018

Dear Lkrushton,

We are happy you've enjoyed your business trip through our hotel.
It is always a pleasure to meet our guests' satisfaction especially when they take time to comment.
Thank you to recommend and already welcome for your next stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

I was booked at this Hilton and this was my second trip to Chad. The stay was great and the staff went out of their way to help in anyway they could. They always had a smile and a kind word for you. Nice pool and adequate gym services.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Frank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle A, Responsable relations clients at Hilton N'Djamena, responded to this reviewResponded 22 May 2018

Dear Frank,

Thank you for your nice comment.
We are happy you've enjoy your stay with us and enjoyed our facilities.
We are thriving to make you stay a wonderful one and are happy to see this was achieved for you.

We will be more than happy welcoming you if your plan brings you back in N'Djamena.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

I recently stayed here and found the rooms comfortable and thought the air conditioning functioned very well which is so import considering how hot it gets in N'jademna. The room were also super clean and well furnished. There was even two ATMs in the lobby.

The staff was kind and considerate. All of them were quite friendly. The management could speak English

I have to say that the food was excellent in the restaurant. I had three meals there. I particularly enjoyed eating Capitan a local fish at dinner. Breakfast was excellent and there was wide choice including fresh omlettes, and imported French cheeses.

  • Stayed: February 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank africanman_840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle A, Responsable relations publiques at Hilton N'Djamena, responded to this reviewResponded 16 March 2018

Dear,

Thank you for your review of the hotel.

We are pleased to see that you found your room very comfortably pleasant and that the service and facilities offered were to your convenience
Your feedback has been passed on to the management team for review so that we can continue to improve the service that we provide.

Hope to accommodate you again if your travel brings back around.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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