I was generally pleased with the service provided by the hotel. I really appreciated their efforts to coordinate an airport transfer where the staff member actually went INTO the airport to pick me up, assist me with immigration/baggage formalities and customs clearance. They did the same thing for me when I was leaving Chad, getting the driver to assist with outgoing formalities, passport checks and check in. Kudos to Mercure for that!
In terms of the hotel itself, the room was very comfortable and everything worked well. The dinner at the hotel was good, although I would have liked to see a slightly larger variety of food on the restaurant menu (there are only about 5 or 6 options to choose from). Another slight downside was the Wi-fi, which was very slow and not something I was expecting from an international brand like Mercure.
In terms of the general service provided, staff at the hotel were very friendly throughout the duration of my stay, and made me feel very welcome in Chad. Check in and check out were a breeze, and I appreciate the hotel's efforts to make my stay as comfortable as possible. Keep up the good work, Mercure.More
- Free Wifi
- Free Parking