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Fairmont Royal Palm Marrakech
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Reviews (472)
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Reviewed 26 September 2017

Checkin: This process was seamless and staff were very friendly and accommodating. The grounds are very nice here. Everything overlooks the golf course.

The Villa: We rented a 2 bedroom villa here and it was everything I hoped for and more. It exceeded my expectations. The villa was very high end with granite and crown molding everywhere. The bedrooms were large with very comfortable plush beds. The bathrooms were massive and included an outdoor shower area as well. The pool was heated and good size for swimming laps. There was also a hamam in the back yard which we used daily.

Food: Breakfast every morning was great. There was a huge selection of Turkish food as well as meats, breads, pastries and juices. Everything overlooked the golf course.

All in all this property is fantastic. It is a little out of the way if you want to go into town. We stayed here for 4 days and had no reason tho leave. We stayed in the city for an additional 4 days after staying here is why. If you stay in the villas it is a 10-15 min walk to the main lobby. You do have the option of calling for a buggy to pick you up and they usually got there pretty fast. The walk was nice every morning if you don't mind a little bit of exercise. Staff were very friendly and professional. We will definitely come back to this property.

  • Stayed: October 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank JetSetterBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kenza b, Directeur général at Fairmont Royal Palm Marrakech, responded to this reviewResponded 14 October 2017

Dear Valued Guest,

Thank you for taking the time to review your experience on Tripadvisor.

I am delighted to read that you enjoyed the decoration and the food, as well as the kindness of the staff. I will certainly share your comments with my team, which will certainly be encouraged by your compliments.

Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future.

Kind regards,

Afif salibi
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

Love this hotel, amazing design and facilities . The staff are ultra friendly and nothing is a problem . The pool is huge and the interior is cutting edge. Sure the food and beverage prices are a little high, but you couldn't possibly complain due to the magnificent surroundings and friendly service.
This hotel could be transplanted anywhere and still feel stunning .
I will be back

Stayed: September 2017, travelled as a couple
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 September 2017

Dear Valued Guest,

Thank you for taking the time to review your experience on Tripadvisor.

It is a pleasure to read that you enjoyed your stay and appreciated the facilities of the hotel, as well as the kindness of the staff. I will certainly share your comments with my team, which will be encouraged by your compliments.

Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future.

Kind regards,

Afif salibi
General manager

Afif salibi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

The hotel has very large rooms and beautiful landscape but 1) too far and this is by itself is not the issue. The issue is they don't have taxis on site and Marakech taxis are not allowed to go there so you end up waiting 30 min each way to get a taxi and pay 50$ each time you go Medina, 2) rooms not well maintained- u have lots of wood inside the room that s very dusty. I didn't want to put my clothes in the open dressing bcos of dust; 3) i didn't have hot water in my shower! It is hot for 30 sec n turns cold again. I complained but nothg was fixed; 4) food at hotel is mediocre and v expensive, 5) i had by far the worst check-out. The guy should not be working in such hotel. It lasted 35 min, he printed the bill on old paper with typing on it and had to redo it, he spent 10 min to figure out how to split the bill! They charge soo much and doesn't seem they hire the best caliber in town. Overall, poor value for me and wouldn't recommend

Stayed: September 2017
Thank N_ZZ_24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 October 2017

Dear Valued Guest,



Thank you for taking the time to share with us your experience during your recent stay on Tripadvisor.

First of all, I would like to sincerely apologise for all the inconveniences you encountered. I was most disturbed to read about the lack of service you felt took place during your stay. I have personally discussed and followed up on your comments with our department heads. All such services will be improved accordingly and strict improvement measures have been initiated. Rest assured that we always act upon our guests constructive remarks.

If you would like to share further observations, please contact us on generalmanager.marrakech@fairmont.com and I will be very pleased to personally get in touch with you and listen further to your feedback and address your concerns accordingly.
Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future."

Best regards,

Afif SALIBI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

I had the pleasure of lodging at this beautiful hotel during PURE exhibition earlier this month and i must say it is by far THE BEST Hotel in Marrakech (12km away from the city center or 17 min to be exact to the square JAMAA EL FANAA) and 15 min from Marrakech Airport. So if you want to enjoy a relaxing and an enjoyable stay than this is your place the property is in excellent condition, all the rooms they have balconies with Atlas mountain and golf course views and the best thing is that the smallest room they have is 78 sqm. The hotel is definitely a go to for golfers since they have an 18 hole golf course with a state of the art club house, and if you are travelling as family with kids than this is by far the best option cause they have the best kids club in terms of space (more than 1000 sqm) with different activities for the kidos and the best part it's open till 23:00pm so you certainly can enjoy your time being it golf, Spa or a quite dinner with your loved one or if you want to go cruising in the city in peace. And i would add that the quality of air there is sensational and refreshing for sure, so i would highly recommend this hotel to families, couples, real city break from all the hassle of work or stress! Unless you want to be exactly in the middle of the Medina than this is not for you otherwise this is a place where you can enjoy a true sense of vacation and offers various dining option aside from the Jazz bar.

Room Tip: Best Views to wake up to (Atlas Mountains), Best Sleep Quality (So quite), Best Air to Breath into (True Resort)
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Jaouad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 September 2017

Dear Valued Guest,

Thank you for taking the time to review your experience on Tripadvisor.

It is a pleasure to read that you enjoyed your stay and appreciated the facilities of the hotel.

Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future.

Kind regards,

Afif salibi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

I stayed here between 10-16 September 2017. It's just mind blowing. A destination within a destination is all I can say. Loved every touch, service level and attention. The amenities are flawless. The hotel in itself is just a paradise in a forgotten oasis. If you love luxury with a value for money here is your deal package. The only downer is that is qıite far from the city centre. Taxis charge around 250 dirham (approximately 25 Euros) one way. Other than that this is just heaven...

Room Tip: Try to get the rooms facing the Atlas Mountains
  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Zekeriya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 September 2017

Dear Valued Guest,

Thank you for taking the time to review your experience on Tripadvisor.

It is a pleasure to read that you enjoyed your stay and appreciated the facilities of the hotel.

Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future.

Kind regards,

Afif salibi
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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