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“Needs Improvement ”
Review of Isis Spa

Isis Spa
Ranked #14 of 135 Spas & Wellness in Marrakech
Certificate of Excellence
Attraction details
Reviewed 28 April 2018 via mobile

To end my trip I opted for the couples duet package at this spa. Upon entering the spa looks lovely and very welcoming, we spoke to a well spoken gentleman who understood and spoke english very well. We started off in the hammam room and I must say that room could do with some improvements as it isn’t a pretty site. It seemed very old the lady doing the hammam was pleasant we had the usual black soap scrub followed by the charcoal mask , however we waited in the hammam room for over 1hr she was in and out and every time she came back into the room she would pour some water over us and then leave. In the middle of us just “waiting” she was using a plunger to unblock the drain and then started mopping the water out of the room bear in mind my husband and I were both nearly naked just sitting there watching! That was very awkward and I would say unprofessional. After about an hour we was told the massage room was ready and as a good gesture they let us use the Jacuzzi for a few minutes. That all being said the massage ladies did well and we enjoyed it. Other then that I don’t think I would be returning again. I would recommend visiting other spas that have been a much better experience like Les bains de Orient or Les Bains de Azhara.

1  Thank 2016KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"couples hammam and massage"
in 13 reviews
"couples package"
in 12 reviews
"massage room"
in 15 reviews
"relaxing experience"
in 14 reviews
"half hour massage"
in 5 reviews
"mint tea"
in 22 reviews
"eternal love"
in 3 reviews
"led downstairs"
in 3 reviews
"white robes"
in 3 reviews
"black soap scrub"
in 7 reviews
"relaxing room"
in 4 reviews
"dead skin"
in 8 reviews
"lovely spa"
in 6 reviews
"massage experience"
in 4 reviews
"body massage"
in 5 reviews
"steam room"
in 9 reviews
"language barrier"
in 3 reviews
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14 - 18 of 804 reviews

Reviewed 20 April 2018 via mobile

If you visit Marrakech you should for sure try hammams, they’re for sure an experience. You are literally bathed by someone. So if you have any issues with being topless and lathered by a stranger then this might not be for you. We went for a couples Hamamam and full body massages. The hammam was fun and the lady who did the scrub was super nice and made us feel very comfortable. The massage though wasn’t great. In my opinion it was to soft and inconsistent pressure. It is in a convenient location though.

Thank Liviette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2018 via mobile

If you want to explore a hamam in the Medina of Marakech, Isis spa is definitly worth a visit. We did get a very nice scrub from Fatima and Fate and a relaxing massage, which was included in the “princess package“. The lovely hamam stuff makes your hamam experience fun and relaxing at the same time. :)

Thank Maya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018 via mobile

We made a reservation at this Spa on saturday for sunday evening. We had to pay 200 Dirham as an deposit. On sunday morning we went on a Trip with a travel-company and had a bad car-accident. We spend the hole day in the Hospital and got many bruises and other injuries. My sister also had to be sutured and passed away two times on this day. A girl from the tour-company called the Isis Spar directly when she arrived at the hospital to cancel the reservation and to explain our situation. On the phone she was told that there will be no refund of the deposit. After we came back to our riad at half past eleven in the evening, our hotel also tried to call the spa to explain our health-condition and to get a refund. Today he called again in the morning and talked to the Manager of Isis Spa, but again he was told that we will get No refund. After we had been in the Hospital again, to change bandages and to be checked again, we went to Isis Spa on our own to show them, that we are really injured and not able to get a hammam or massage. The Girl at the desk only told us, that she couldn't do anything for us, because she didn't make our reservation. We even had a paper from the hospital about our health-condition. She asked us to come back at the next day to talk to the guy again. As our flight ist going tomorrow early in the morning, it's not possible for us to go there again. Also this was not her problem, as she told us and we went back to the Riad without any help or obligingness for our Situation by the spa.
If we will come back to Marrakesch the next time, we will definitly go to another hammam.

2  Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 March 2018 via mobile

My friend and I booked for a 1h full body massage and Hammam ritual on separate days and we truely enjoyed the experience and service.
The massage was done by Kaouthar and Souad they used beautifully fragrant Argan oil and the massage was just fantastic one of the best we both had!!!
If you are not keen on having oils in your hair just inform them or bring a shower cap.
The Hammam Ritual the next day was done by the very bubbly Siam. She was amazing and we both felt well looked after. My skin felt smooth and light. I also brought my own shampoo and conditioner which she applied for us.
The facilities were clean and felt very comfortable.
My advice would be to take your tips with you to hand directly after the treatments. They have a box at reception and I very doubt it’s being given accordingly.
I would return and recommend

1  Thank Farah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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