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“Avoid This Hotel”
Review of Hotel Kenzi Farah

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Hotel Kenzi Farah
Ranked #244 of 501 Hotels in Marrakech
Vancouver, Canada
Level 6 Contributor
167 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Avoid This Hotel”
Reviewed 18 May 2012

Can't believe the previous reviews of this hotel. Our experience was not positive. The location is not that great in that it is a long walk to the medina/old town. While the area appears quite nice a guest who we met was mugged for her gold chain a little way from the hotel. During our stay the temperature was in excess of 40 degrees yet there was no air conditioning to speak of. Our fridge did not work (a common complaint apparently),wi fi,only in the lobby, was sporadic and there was a charge for using the room safe. Prices for any thing purchased at the hotel are high and we found the staff to be indifferent. Breakfast was OK although nothing special.

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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter_sue20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ponta Delgada, Azores
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 May 2012

classified as 5* but some issues are like 3* budget hotel
garden and pool - 5/5
outdoor bar and pool service - 3/5
breakfast, lunch and dinner service - 3/5
Breakfast - 4/5
Tariff included meals - 3/5
Rooms 2/5
Good: pool, garden, 20~30min walking distance to Medina, room AC, LCD TV, free wi-fi, ATM inside hotel,
Worst: noisy rooms (avoid rooms 1001~1005 they placed over the kitchen), noisy and busy buffet, too many waiters doing nothing during meals, service during meals, room cleaning, not friendly awsering my questions at front desk,

Room Tip: if you can chose another best rated one go for it!
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sousap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marrakech hotels

London, United Kingdom
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2012

5 star it's not but 4 star in a great location it is. High light was having great weather and getting to use the pool/area. The grounds a very nice, rooms basic and clean. It was lovely having the spa on site, however therapist's need more experience. We went as a group of 5 girls on a hen weekend, although you would think not the usual place for a hen weekend, we spent 3 nights in the local resturants/bars/clubs till the early hours. Location was perfect for us as we felt safe enough to walk back to the hotel. The medina during the day was a 20 min walk (beware when crossing the roads) we didn't go into the centre at night. I would definitely recommend this hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank simone004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2012 via mobile

Reception staff very helpful on arrival as we didn't like the first or second room offered. They found a room on the third go that we loved with a lovely balcony over looking the pool. The gardens are well kept and although the pool is cold it is refreshing! The sun loungers are very comfy and pool staff are diligent. The food is good for fresh produce but can be samey. Tablecloths could be changed more frequently but the fresh orange at breakfast is lovely. Ask the head porter to get a taxi for you as he knows and agrees the best price for the journey and knows the taxi drivers will add money on to your journey if you are not savvy.
We went out in the evening as nothing much happened in the hotel. A street away just across from El Saadi hotel is a lovely bar with a roof top terrace that is worth a visit on Avenue El Kadissia. The tip we read on here about the little shop across the main road (Avenue Mohammed VI?) was very useful. Kosy Bar also well worth a visit as is the main square in the evening for experiencing the fun around the food areas. Cafe Arabe was recommended but very hard to find and didn't feel too safe late at night. We saved up for a visit to La Mamounia which was beautiful and had amazing gardens, wonderful in the evening for a drink.

Stayed April 2012
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 April 2012

I stayed at this hotel with my mum for a 4 day break for my birthday and was quite disappointed. Upon arrival, there was a mix up with our booking as we should have been on an all inclusive basis but they stated it was only half board. The receptionist was extremely rude and could do with going on a customer service course. Thankfully the manager eventually sorted this out. Our bags were then taken by a porter yet we were given vague instructions on how to actually get to our room but we managed by asking some nice hotel ground staff. The room itself was a big size, however there was a broken lamp and none of the plug sockets seem to fit the travel plugs we had brought with us for morocco? We had experienced loud guests next door running up the corridors late at night also. We had a ground floor room with a balcony, and you have to pay for a safe key (non-refundable) which I have never experienced in a so called 5 star hotel previously. In hindsight this was a necessity as on 2 separate occasions, we found the cleaning staff had left our balcony door open.
The food is as you would expect on a buffet scenario however each day they would have something cooked on sight such as BBQ/stir fry/spaghetti however the portions are very small and they tended to run out quickly with no reserves so basically first come first served. Breakfast was probably the best meal of the day.
There is NO entertainment especially throughout the day and if you were travelling with children, I would not rate this hotel as apart from the pool, I would think they would get bored very quickly. The hotel surroundings are in a nice setting however with birds and pigeons flying freely around the hotel and cleaning themselves in the pool, it is not very inticing to use.
With regards to the staff, I would say it's 50/50. Whilst all could speak good English, it would depend on who served you or who you spoke to on the reception you received as some were quite abrupt and in some cases rude.
To sum up, I would never stay here again or recommend it to my friends. Shop around for alternatives if thinking of visiting Marrakech!
We were not given any details of where or when we could eat

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kenzi Farah

Property: Hotel Kenzi Farah
Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#137 Spa Hotel in Marrakech
#160 Luxury Hotel in Marrakech
Price range (per night): ₹ 4,831 - ₹ 10,719
Hotel Class:5 star — Hotel Kenzi Farah 5*
Number of rooms: 385
Official Description (provided by the hotel):
A classic venue, typical of the Imperial City, a haven of peace set like a gem in a 3 hectors' private splendid park of luxuriant greenery and dappling hues and vivid colors, the mythical, iconic KENZI FARAH HOTEL is located in the very heart of the prime, trendy, cosmopolitan district "L'Hivernage".Completely renovated in 2011 and thanks to its privileged location, the KENZI FARAH HOTEL symbolizes and strikes the perfect balance between business and leisure. ... more   less 
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Also Known As:
Kenzi Farah Hotel Marrakech
Kenzi Farah Marrakech

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