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“Amazing hotel well worth a visit.” 4 of 5 bubbles
Review of Sofitel Marrakech Lounge and Spa

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Sofitel Marrakech Lounge and Spa
Ranked #111 of 508 Hotels in Marrakech
Swindon, England
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Amazing hotel well worth a visit.”
4 of 5 bubbles Reviewed 23 July 2012

We stayed at this hotel in July for 4 nights. The hotel general areas are very nice, reception, breakfast room, gardens are stunning. I have stayed at a lot of hotels but this has to be the best outside area, sunbeds, hammocks, and large sofa beds around the pool are luxurious. Service around the pool was amazing too for drinks, towels, and the man cleaning sunglasses was just an added bonus as was the live singers each afternoon. Location is excellent too not far to Medina, in a nice area with some good restaurants in walking distance. Only slight negative I would state is the hotel air conditioning was not efficient and struggled to keep the room cool. Service around hotel was generally excellent (pool bar was a little slow) but overall an excellent hotel and would def go back and stay if in Marrakech and would def recommend to friends.

  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JacMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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West Sussex
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 17 July 2012

My friend and I recently spent four nights at the Sofitel Marrakech Lounge & Spa, we thoroughly enjoyed our time experiencing Marrakech. The hotel is situated in a perfect location for the medina, it was approx 15min walk (slightly longer in the heat).
The hotel, the surrounding grounds and the breakfast were outstanding. The service however was not so great! We felt it was very poor for a 5* hotel. The doormen were very courteous, the ladies on reception were very rude and the service at breakfast each morning was very poor! We found that they were not very attentive at all, despite lots of staff being in the restaurant. The selection and choice of food was brilliant! I've never experienced anything like it.

We were upgraded to a Luxury Room, I really couldnt see or find anything luxurious about it, it was most definitely in need of a refurb. The bathroom and furnishings were very worn out/tired looking. Again, I didnt expect this for a 5* hotel.
As we had a 'Luxury Room' this meant we overlooked the pool. Every other night we experienced very loud music quite late in the evening which kept us awake.

Beware that the hotel staff are quite slow to respond, I wouldnt say they were very proactive at all.
We had to chase three times for bottles of water to be sent up to the room, over a space of four hours! To me this was unacceptable when you are in 43 degree heat!

Beware that to eat and drink at this hotel is quite pricey. We found a lovely cafe/restaurant just a short walk from the hotel called 'Cafe Extrablatt'. We actually saw quite a few guests from the hotel here. It's quite a busy/lively place to eat. Note that the drinks are cheaper on the ground and first floor, if you drink on the rootop you will find drinks are more expensive as that is the only place you are allowed to consume alcohol in the restaurant, it is more of a bar/lounge.

  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank ELWilko1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 July 2012

On our last day in Marrakech, my partner and I wanted a relaxing day by the pool. We were able to lounge by the pool at Sofitel for a small fee. It was quiet and relaxing on a super hot day. The pool attendants were attentive and friendly and made sure we were treated to great service. The hammocks on the lawns were also a nice place to relax. After the pool we stopped in the outdoor lounge for a cocktail and a bite. It was a nice afternoon.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

Where can I start? The whole experience has been wonderful. You are welcomed by friendly smiling staff. Hakim, the tea maker welcomes you with the most friendly smile and he makes the best morrocan tea. And I mean the best!!! The food is amazing too though we ate out alot as wanted to try authentic morrocan cuisine. The facilities are of high standards and if there is anything you cannot find they will try their best to get it for you. Definately stay here again. Oh and finally the smell of the morrocan roses in the lobby is infectious.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sheilashah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 7 July 2012

Had a wonderful 4 night stay in a beautiful room at this hotel. There was an issue with the rooms when we arrived which was no fault of the hotel (the company we had booked with fault) yet they worked hard to rectify the situation anyway!

We were on a B&B basis and the breakfast was AMAZING!!! Better than any breakfast i've ever had in another hotel!

Overall it was a great hotel in an excellent location....My main fault was the cost of the drinks and the spa.

  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Corrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Marrakech Lounge and Spa

Property: Sofitel Marrakech Lounge and Spa
Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Marrakech
#62 Spa Hotel in Marrakech
#78 Luxury Hotel in Marrakech
#154 Family Hotel in Marrakech
#172 Romantic Hotel in Marrakech
Price range (per night): ₹ 10,320 - ₹ 20,075
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 139
Official Description (provided by the hotel):
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym. ... more   less 
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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