Palais Jena & Spa is a nice and very clean hotel. Staff are friendly but they really need to improve on the services side.
I stayed here for three nights with a friend and we found the service to be a little on the down side. The language barrier didn't help. We had a Groupon voucher which stated it included things that we did not get such as tea and cakes, an alcoholic drink. It also included a srub and massage each which they point blank denied even after showing the voucher and told us that they meant 20% off the spa services. I did complain to Groupon who refunded me £15 but that started off a little bad but we decided not to let it ruin our stay.
That night we had food in the hotel's restaurant which was slightly on the awkward side to say the least! We had booked half board and explained this to the waiter and the reception desk and asked where we need to go to eat and were told the restaurant. Once we were seated we told the waiter again that we had the half board option and he handed us the menu. Once we ordered and had eaten he came to us expecting payment and when we told him again that it we had half board and dinner is included there seemed to be some argument between the chef, waiter and the man at reception. It got very awkward very fast. Once they had finished (10 minutes later), the waiter tried very hard to make things normal again and offered us dessert. Which reminds me that this hotel has a bad cat problem! I'm an animal lover and I don't mind lots of cats but it's a very horrible feeling when you're trying to eat dinner and the cats come and watch you and they keep meowing so you can't even ignore them!
Our room was nice, big and clean. It really was lovely. Our terrace had no table and one of the two chairs had no seat cushion. We told the reception desk and they bought over a table for us- no issues. Found out on the second night that the hair-dryer in the room didn't work but we didn't want to move after having already unpacked.
Breakfast was nice- the same thing every morning with the exact same quantity. There is no water included in the breakfast or dinner- we were charged extra for any water we ordered.
This was also not the breaking point of the stay. What really put a downer on the stay was right at the end when checking out and paying for the spa treatments we had they insisted that we do not get the 20% off that they said we would instead of the massage. This was where I almost had to argue with the lady at reception until she went to speak with someone and came back to tell us that it was fine to pay the discounted amount. It was shocking and really left a negative lasting impression.
To sum up the hotel itself is very cute and is clean. The downside is that it is pretty far out of town- around 25mins away so the taxi payment there and back a couple of times a day added up. Make sure you only pay MED 70 max going and coming!
There is a restaurant and nice bar (a bit pricey for Marrakech) right next door to the restaurant so there is always food when needed. The food is ok but the atmosphere and the friendliness of the owner is what made us keep going back. The music was very good too!
Would I go back and stay here again? I would if the service was a bit better and there wasn't such a big language barrier. Would be nice if they had things written in English too! But as it's rather far out and the service wasn't quite there I will not be going again.
I'd recommend staying in a Riad- I think this place has so much potential but lacks the atmosphere so is very quiet and not lively at all. This could be because we went in November and it's not peak season though!
- Official Description (provided by the hotel):
- Palais Jena & Spa, a 4 star hotel to the group Jena Resorts.The hotel contains 24 rooms and 7 suites luxuriously decorated.Facing the Atlas Mountains on the road to the Ourika Valley, only 10 minutes from downtown Marrakesh and 15 minutes from the place Jamaa El Fna and the airport. Its Spa reflects the peacefulness and warmth of the Atlas Mountains, its exceptional location convey the outstanding quality that is a mirror of its design. Heated pool, sauna (eucalyptus Steam bath), Hammam, skin care, stone therapy and bio massages, haircare and beauty… ... more less
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- Also Known As:
- Palais Jena Hotel Marrakech
- Palais Jena And Spa