I so wanted to love this hotel, it's beautiful and we were off to a rip-roaring start when we pulled up after our 2 1/2 hour drive from Essaouira with our three young boys and they had a bicycle go-kart course, which they loved. Sadly, the came up against experience after experience of tragically bad service while we were there. We spent only one night, as we were flying back to London the next morning. Our first issue arose from trying to get a crib for our room, which we requested at the time that we made the reservation.... and again on arrival.... and again when we brought our sleeping one-year old back to the room after dinner at L'Orangerie in the hotel.... and again an hour after that. During that saga, we dined at L'Orangerie, which we had booked on arrival, however when we arrived they did not seem to have any record of our booking. We had to ask for water for our children four times before we were able to have it served to the table. We attempted to gain internet access both from our rooms and the lobby of the hotel, but the connection was so dreadfully slow that we were unable to download a single e-mail. The next morning, when we arrived at breakfast at 7am, we were never offered coffee or tea and had to track someone down to get it after we had finished eating. We then proceeded to the hotel lobby to find that our airport car reservation, which we had also made through the hotel, could not be located. They finally obtained a car service for us, however, we nearly missed checking in to our flight due to the hour that it took for us to find a replacement car. And all of this for US$700, excluding our meal at L'Orangerie (which was very tasty, I might add). I would look elsewhere if I were you!
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech