We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It is no longer called that but sent us there without booking a room.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Les Residences Du Domaine
Ranked #310 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 11 November 2017

Just to warn people it is now called Residence Du Domaine.
Our travel agent (Holiday Gems who booked the room through Medhotels.com) sent us there anyway without a room being booked for us.

Wasted a lot of the holiday trying to sort out problem and had to pay for the room again and over 3 months later not got my money back yet even though they admitted it was their mistake.

Hotel was ok but not really suitable for English people as only owner could communicate to us.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank steve0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (232)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 232 reviews

Reviewed 21 May 2017

"The worst holiday ever. We arrived in Morocco having travelled since 2am so ready to unpack and relax for the rest of the day to be told at the gate of our resort that they had closed down several months previously (before I booked and paid for our holiday) for refurbishment however Love Holidays was still advertising this resort on their website. We were taken back to the airport where I begged the staff to try and let me call the UK, no one would help us. We rang Love holidays several times and kept being put on hold for 10/ 20 minutes at a time in their customer services department. After several hours of trying to get through to Love Holidays the only phone picking up was their sales line by which time I was desperate as the temperature was now 30 degrees, my children were crying and asking why we were still at the airport. I begged and pleaded, whilst fighting back the tears, for the man not to put me through to the customer services department that I had been on hold to before and made him promise he would get someone to phone us back as we were stranded in Marrakech and no one would help us. After another hour of communications with customer services they said everywhere was full in Marrakech so they only had one option. The hotel we went to was old, dirty and the staff denied all knowledge of us having a reservation when we arrived - more phone calls to the UK. The room was tiny and stunk of smoke, the wooden balcony was rotting and unstable. After more phone calls to the UK they moved us to a room where there were no duvet covers on the dirty duvets and the floor was black - yurk. More phone calls to Love Holidays who said they could transfer us again the next morning. By this time our youngest child was being sick and crying through exhaustion and stress. I didn't sleep much that night through stress and worry. The lady in Love Holidays was irritable and short tempered and showed little empathy for what we were experiencing. The hotel they moved us to was clean with lovely decor. Again we all shared one room and on the first floor so not the ground floor 2 bedroom quiet villa we paid for months before. The hotel played loud music throughout the day and was an awful atmosphere, we asked several times for the music to be turned down but the staff refused. We asked Love Holidays to organise to pay for one of our evening meals to make some attempt at making up for our terrible experience, but apparently the hotel wouldn't do this. Love holidays said they would move us again but could not get us a villa that we had paid for and frankly after three days of constant negotiating with Love Holidays who couldn't give us the holiday we paid for we were sick of moving and unpacking and repacking our bags we wanted to try and make the best of our time left in Africa. We had looked forward to our African holiday for months and we had been let down and treated terribly by an apparently professional holiday company. Our children were distraught and made ill by our experience, I was stressed for most of the holiday and both my husband and I were angry. Our phone bill was £200 through constant phone calls and then we were cut off by the phone company, our transfer on the last day didn't turn up and when we rang him he arrived shouting and screaming saying he's been up all night. The last communication with Love Holidays they stated I had to put a complaint in to them, they would not be following up any issues we'd experienced and we never heard from them again. We have been left haunted by our holiday to Marrakech with Love Holidays, so no I wouldn't recommend this company ever our holiday was truly appalling"

Room Tip: Don't do it and stay away from love holidays!
See more room tips
  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AllyFlamingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, Propriétaire at Les Residences Du Domaine, responded to this reviewResponded 22 May 2017
Google Translation

Comment une agence peut elle proposer une location dans une résidence hôtelière fermée depuis plusieurs mois pour travaux?
Les critiques doivent être adressées à l agence... Pas au domaine de l ourika !!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2017 via mobile

12th march- 23 march.we are two women who thought we booked a lovely relaxing holiday! Nightmare holiday we have ever had! We booked this holiday with loveholidays! On arrival in an airport taxi, gate to property was opened by a builder! Completely empty and pool drained! We were stranded! Our holiday was completely ruined to say the least of our worries! After a lot of stress! Loveholidays ruined our total stay which was supposed to be a relaxing break! They told us after a couple of hours( after having to go to a hotel reception down the road, till they found us other accommodation!) which loveholidays said "good news you have an upgrade to 5* plus villa! 20 mins away!" We ended up 1400 meters up in the snow top mountains! In a very basic guest house! Not a villa at all! Two morrocan guys there showed us to two rooms.at this point we started to feel unsafe! Dint even know where we were! No hot water!No wifi and one bar of signal on our phones! it was so cold, we could see the snow and very misty! Most terrifying night ever! Thank god for that one bar of signals on our phone! So we could phone to get ourselfs out of there the next day! We ended up having to book ourselfs back in Marrakech in a hotel which was not the holiday we wanted! But had no choice as the situation loveholidays had put us in! Even the taxi this morrocan guy had booked us, was battered up when it arrived, his boot didn't shut and all our cases were held in by one bungee! His engine seems to be packing up at times all the way, but we made it to hotel.the hotel was like a hell hole, so noisy and food was like slop! had 2-3 hours of sleep per night the whole entire holiday! Paid out so much extra monies on top of the holiday! Which now we are going for a full refund, plus all the extras and compensation for all the stress caused! Please please check before travelling to this place! As I would not want anyone to go through what we did!

Stayed: April 2017
2  Thank Gillian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, Propriétaire at Les Residences Du Domaine, responded to this reviewResponded 19 April 2017
Google Translation

Le domaine est en travaux. Il avait besoin de rénovation. Les nouveaux gérants vous accueilleront à nouveau à partir du 1er mai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2017

- Tranquil
-Clean
-Friendly staff

-No wifi
-Middle of nowhere
-Definitely need a car else taxi will cost a lot
- Cold pool so can't use in Dec
- Breakfast Ok, just white bread, white flour chapati, jams. No fruits or child friendly option.
- Dinner served in the room, hit and miss. Kebabs were good. Couscous was horrible.
-Bring books, board games etc. Then one can pass time.

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

We are currently staying here and really enjoying our peaceful and quiet stay. It's a bit far from the centre but the staff can arrange taxis for you to town for 100dhs.
When you take a taxi from the airport it should only be 200 dhs not 400 like we got charged :-(!
We got villa number 1 and Our villa is large and spacious and looks out to the pool. Breakfast is from 8:30-11 and it's continental, breads, pancakes, chapati, fresh orange juice and plenty of coffee and tea.
The grounds to this place is beautiful and you can see the mountains from here.
The staff are extremely friendly and very happy to help, if there's anything you need, I'm sure they can get for you without a bother. There's no wifi here ( wanted to die) so it was impossible to look up excursions etc
I'd recommend renting a car BUT only if you know how to drive in these crazy roads lol
If you want dinner in the hotel, you have to let them know in the morning and you get served whatever they cook. We haven't eating here yet but we still have a few more days left.
We would definitely come back as the staff made us feel very welcome.

Stayed: December 2016, travelled as a couple
1  Thank SachaFierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Marrakech
4.5 km away
Fellah Hotel
Fellah Hotel
#247 of 500 in Marrakech
361 reviews
2.8 km away
Rose Sultan
Rose Sultan
#290 of 500 in Marrakech
226 reviews
12.8 km away
Hotel Tafoukt
Hotel Tafoukt
#315 of 500 in Marrakech
16 reviews
Show Prices
Show Prices
Show Prices
12.1 km away
Ksar Salha
Ksar Salha
#314 of 500 in Marrakech
23 reviews
4.5 km away
La Maison des Oliviers
La Maison des Oliviers
#1 of 1 in Lagouassem
600 reviews
4.8 km away
Dar NanKa
Dar NanKa
#186 of 500 in Marrakech
173 reviews
Show Prices
Show Prices
Show Prices

Been to Les Residences Du Domaine? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Les Residences Du Domaine

Address: km 9 Route De L'ourika, Marrakech 40000, Morocco (Formerly Le Domaine de L'Ourika)
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #310 of 500 Hotels in Marrakech
Price Range: ₹ 3,601 - ₹ 6,881 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Les Residences Du Domaine 3*
Number of rooms: 10
Official Description (provided by the hotel):
A garden of Eden in the middle of one hundred year old olive and date palm trees with flourishing rosebuds and bougainvillea all year long. Le Domaine de l'Ourika creates a peaceful environment situated only a few kilometers from the exciting city center of Marrakech. The estate is extended around a lovely swimming pool and there are three villas that have been architecturally designed in a Moraccan style that has 10 suites to welcome and accommodate you during your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, HotelQuickly and Agoda so you can book your Les Residences Du Domaine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing