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“Lovely hotel”

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Eden Andalou Hotel Aquapark & Spa
Ranked #305 of 500 Hotels in Marrakech
Reviewed 11 November 2017 via mobile

We were relocated here from a different hotel.
The staff here are lovely and are happy to help and answer any questions
The bedrooms are spacious and clean
The pool was a bit cold, if I could make a change to the hotel it would be for the outdoor pool to be heated.
The food was ok a little repetitive but various tangines were available everyday long side other international dishes like pizza, pasta, chips, mixed veggies
The entertainment staff are BRILLIANT probably one of the highlights of the hotel. They provide various activities for both kids and adults throughout the day
The only negative I would say about the hotel is the cost of premium alcohol. Expect to pay around 3 times the amount that you would pay in the UK and you will pay more than three times for a bottle of soft drink
Overall we had a lovely time here and would definitely return.

Stayed: October 2017, travelled as a couple
Thank gemini8607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 51 of 4,552 reviews

Reviewed 11 November 2017

Stayed 3 nights on a groupon deal for £169 for 3 nights inc flights and had to pay the local tax as an extra but that's no big deal. Chap on reception helpful but was put off by the picture of the king who looks like David Walliams.i can see what people mean by rude staff but even if they can't help maybe an acknowledgement that you are there would be an improvement or some one will be with you shortly but in what language is another question. They arranged airport transfers for a fee which took away a lot of stress so that was a positive for 150 md. I loved the lobby and the detailing of art. Room was great and better than inspected and was in room 249 down the back of the hotel,lovely walk to it through a maze of courtyards but was all very clean if not a bit dark at times.Also amused that the lift was made by Schindler so was was in fact schindlers lift. Shower head needs replacing but that's an observation but not a criticism. The beds were made every day and towels changed and spotlessly clean and as a cleaner I can be picky. Pool was great but chilly ,gardens beautiful, entertainment spot on and food was fine and if being picky not enough meat and too many bones ( smashed chicken not really looking that good an option.) only negative we're glasses a bit small so made me look like an alcoholic as glass was usually empty by the time I got back to my table.The little sparrows flying in and out we're no more discussing than the drunken brumbie just down the hallway, would go back tomorrow and will probably book for next year.

Room Tip: Room 249 2nd floor using schindlers lift
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Stayed: November 2017, travelled as a couple
1  Thank bigbrowndogwithteeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

So - just had the reflexology treatment in the spa - it was more like a foot massage than a reflexology session - just feet not on hands or ears or calfs as the traditional Chinese reflexology is supposed to be - disappointed is all I can especially after all the spa staff assured that the reflexology man is the best ! A gentle foot massage at best

Also just in general - we opted for the all inclusive and were very excited with the prospect of cocktails being included - needless to say the cocktails are not freshly prepared - instead poured out of a machine - with the bar tender referring to my friend as 'rasta' because she is black and has long twisted hair - I am shocked at this kind of address from a bar tender to a paying guest - not professional at all and not the kind of behaviour i would expect from a self proclaimed 5 star resort - which this is not

I had to ask the room cleaning staff for a replacement bottle of water which they were relcucant to provide !

The cleaning staff leave a lot to be desired - our dirty glasses and outside make shift ashtray left untouched - they only hoovered and replaced towels - not impressed at all

The bailout of the all inclusive food is bareable at best - same food everyday - pizza - pasta - fish - chips - breakfast is better

We are still here so watch this space for further info

Stayed: November 2017
6  Thank Narjis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

Well where should I start from, Check in procedure, took over 40 minutes to check in even though the reception was empty. Reception team are lovely however I think they work many hours a day and you can tell they are very tired and sometimes you get the impression that they are rude.
The room: for 7 nights I had empty shampoo bottle in the shower tray no one bother to remove it, i.e. no one cleaned it, the room was nice, the remote was broken, the fridge was empty so you had to walk to the bar to get a bottle of water and has to be after 12:00 if you need water before then, you can take a taxi and get water from local shops :) or you are only allowed to have glass of water from the restaurant if i need more I have to drag my 2 years old son or my wife so I can prove to them that i'm not taking second glass to sell it maybe.

The Bar people are the worst, they don't even look at you, never seen such service in my life, on the other hand Yusif in the bar near the swimming pool are amazing.

Over all, I wouldn't say its bad, but definitely not 5 star hotel and wouldn't stay there again, many other hotels are way cheaper and offer better service.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Younis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

I stayed here in July, I couldn't face writing a review at the time because I felt like my energy had been consumed by the Eden Andalou. Almost 6 months on, it's time for me to save other from making the same mistake.

I read the review before coming here and panicked before thinking 'surely its not that bad?' Oh, it is.

If you're a couple, DON'T stay here. Not romantic in the slightest, go somewhere where you can explore and do things together (no, not water polo).

If you're a family, avoid if possible unless your budget is low. Even then, we don't work all year to come somewhere like this on our one holiday of the year, do we?

- good weather
- OK sized rooms
- big pools
- feels safe

- absolutely nothing to do apart from jump on a stuffy minubus into Marrakech
- rude reception
- bar queues, so long you sober up during the wait
- drinks in tiny plastic cups
- dirty, sticky floors
- repetitive music, far too loud, can't chill out for 5 minutes without someone trying to drag you up for some cringey game
- pool dj staff think they're headlining the Hacienda, just turn it down a notch
- loud at night, good luck getting to sleep before 1.

If they spent less time polishing their 5* trophy and invested it into making the hotel a nice place to spend your holiday they'd probably do alright, shame really

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#153 Spa Hotel in Marrakech
#168 Luxury Hotel in Marrakech
Price Range: ₹ 8,301 - ₹ 15,405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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