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All reviewscalm areatwo separate occasionsin house restaurantexcellent hotelrooftop poolrecommend this hotelguest relationsfive minute walkroom servicechoose this hotelhotel is moderngreat roombusiness districtrooms are comfortablecomfortable stayclose to the airportstayed nights
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Reviewed 4 August 2018 via mobile

The hotel isolated. You cannot take a taxi or get to a restaurant nothing is near it. We had to walk around 3 to 4 miles to get to main road to get a taxi. When we returned at night the gate security didn't let the taxi drop us by the hotel. He asked us to walk 5 miles at night!!! also, we were told in morning "don't walk outside at night"
The hotel is located in a zone of companies gated area, it maybe good for people who visit these companies.
The room was very very small. and HOT we had to change the room at night and move our stuff to other room which was hot as well.
Windows are locked, so its like hot sweat room. bathroom is very small. but the room and bathroom is very clean. Staff and cleaning staff are really great. The cleaning lady who cleaned our room did a great job thanks to her.
The receptionist, has no clue when you ask him for solutions, He was out of mood.

Stayed: August 2018, travelled on business
2  Thank Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

Very friendly personnel, nice and clean rooms.
For tourism in Casablanca, the hotel is far from the most important sightseeings, but with a petite taxi (40-50dh) everything is reachable in 20 mins. Breakfast is very good.
Rooftop swimmingpool is fantastic.
I recommend this hotel.

Stayed: July 2018, travelled as a couple
1  Thank nata_lia_men
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenziHotels, Directeur général at Kenzi Sidi Maarouf Hotel, responded to this reviewResponded 31 July 2018

Dear Guest,
Thank you very much for taking the time to post this wonderful feedback on Tripadvisor and for recommending our property following your stay with us at Kenzi Sidi Maarouf Hotel.
We are committed to provide the highest level of service to all our guests and it truly gives us pride that we were able to impress you.
We are delighted you enjoyed our breakfast buffet at le Market restaurant, our Rooftop with its infinity-edged pool and its panoramic view of the white city.
Should you visit Casablanca once again, we will be delighted to welcome you back.
Yours faithfully
Radouane Asfari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

Staff is unhelpful and does not care about any problems/ issues you may have during or after your stay. Was charged a deposit at the beginning of my stay, then charged the actual amount and they weren’t able to give back the deposit once the other payment was processed. It means that your bank account will have 500 euros blocked for over 20 days. After contacting them no solution provided, as expected taking into consideration they didn’t give a damn during the stay. 4 stars for the rooftop, the guys there are the only ones that save the hotel. Stay at the Eurostars Sidi Maarouf, rooms are way bigger, breakfast is better and they listen to their guests.

Stayed: July 2018, travelled on business
Thank PeterBarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenziHotels, General Manager at Kenzi Sidi Maarouf Hotel, responded to this reviewResponded 21 July 2018

Dear Sir,

First, I would like to thank you for taking the time to share your comments on TripAdvisor. We, at Kenzi Sidi Maarouf Hotel, take our clients' feedback very seriously and consider it as a valuable source of information to better ourselves and enhance the quality of our service. As well as that you did enjoyed the Rooftop service and was a very memorable experience.

I am deeply sorry that your stay with us was not up to your expectations and at the same time disappointed following your review, Kindly note that the majority of our clientele is made of business travelers who regularly come back to Kenzi Sidi Maarouf Hotel thanks to the home feeling they find within our property and the dedicated service extended by our collaborators.

As far as the pre-authorization is concerned, we did confirmed the amount you have in your invoice and the rest was cancelled on the same time as was explained in the email sent upon your request, yet it is only a process done by the banks all over the world which block the rest about 15 to 20 days, however the hotel does not block any amount after your check out date.


Once gain I would like to extend our sincere apologies for the inconvenience caused and we look forward to welcoming you back to our hotel in the near future.

Best Regards,
Radouane Asfari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Had to go to Casablanca for work and got recommended this hotel. We arrived late at night and there was an apparent mixup with the booking, and no rooms. The hotel staff sorted a new hotel, and taxi to take us there.
Check in, food and stay for the rest of the trip went well.
Rooftop terrace and pool are really nice, definitely a highlight.

Stayed: June 2018, travelled on business
Thank Smugpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Nice hotel with good breakfast and roof top bar and swimming pool
Drinks are bit overpriced
Not too far from airport and out of the city centre hustle bustle
Taxis are being arranged by hotel staff with ease

Stayed: July 2018, travelled on business
Thank manojrakhecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenziHotels, Directeur général at Kenzi Sidi Maarouf Hotel, responded to this reviewResponded 31 July 2018

Dear Guest,

Many thanks for this wonderful straight to the point feedback. It is always such a pride to read positive and very encouraging reviews from guests who really enjoyed the Kenzi experience.

We are delighted you enjoyed our spacious modern accommodations our breakfast buffet at le Market restaurant, the Rooftop with its infinity-edged pool and its panoramic view of the white city.

Once again thank you very much for your encouraging review and we hope we will have the change to welcome you back among us.

Yours faithfully,
Radouane Asfari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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