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Reviewed 7 August 2018 via mobile

We arrived at the hotel and the gentleman who greeted us was lovely. He helped bring our bags to the room. It went downhill from there. The room was stifling hot but we turned on the air conditioning in hopes that it would soon cool down. No such luck. We wanted to walk around so asked at the front desk if they could check the air conditioning. They agreed. We came back to the hotel a few hours later but nothing had been done. The room was hotter than ever. We called the front desk and they sent someone up to check it. He fiddled with it then said “one moment” and left. We waited almost an hour and realized he wasn’t coming back. At this point it was midnight and we were leaving at 5am. I called the front desk again and it was as though this was the first they heard of it. We were told they will look for a different room but we said it was too late for that and just asked for a fan. He said he would be right up with one. And that was the last we heard. On top of that, the toilet ran on after being flushed and we paid for dinner to be included but it was so crowded and confusing in the dining room, we just left.
I absolutely do not recommend this hotel.

Date of stay: August 2018
Trip type: Travelled with friends
Thank Cindylee26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this reviewResponded 19 September 2018

Dear Mme Cindy,

Thank you for leaving us your comment regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us regarding the air conditioning, restaurant, and the front desk staff to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Again, please accept our sincere apologies.

Best regards

La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018

The staff was very helpful, the hotel is located right next to one of the main train stations, and I was overall very satisfied. It is a great value option and I would highly recommend this hotel for anyone looking to stay in the city

Date of stay: July 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rsteve859574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this reviewResponded 19 September 2018


Dear valued guest,

Thank you for leaving us your comment regarding your stay at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to leave us a comment.

We appreciate your loyalty to our hotel.

Best regards

La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

Hotel is very old, rooms are old fashioned, toilet is very bad and old, entrance is ugly. Food is bad. Cups in rooms are not clean. Had the worst experience with hotels. Toilet is split into two. One for shower and the rest in other room!!

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hsakal740693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this reviewResponded 19 September 2018

Dear Valued Guest,

Thank you for leaving us your comment regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us about the room and the food to implement improvements to ensure we offer a better experience for guests in the future. Also, please note that renovations for the rooms are planned and will start very soon.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Again, please accept our sincere apologies.

Best regards

La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

Good hotel, clean, if you just want to use a hotel room for shower, and for sleeping, this is good.

Bear in mind there is construction work next to hotel, not much hotel can do though.

Location is good.

Friendly staff.

Room was clean

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rami E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this reviewResponded 19 September 2018

Dear Mr Rami,

Thank you for leaving us your comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.

Thank you again for taking the time to leave us a comment.
We appreciate your loyalty to our hotel.

Best regards

La Direction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Very nice hotel and i will be come again in the near future with my family during the next months and i appreciate all assistance presented to me during my residing in Toubical hotel in Casablanca city

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank idiyab327446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern T, Direction at Best Western Hotel Toubkal, responded to this reviewResponded 19 September 2018

Dear Guest,

Thank you for leaving us your comment regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.

Thank you again for taking the time to leave us a comment.
We appreciate your loyalty to our hotel.

Best regards

La Direction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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