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“Would go again”
Review of Les Dunes d'Or

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Les Dunes d'Or
Ranked #14 of 79 Hotels in Agadir
Reviewed 29 March 2017

Had a lovely relaxing week here. Big pool is fabulous and heated from Oct-April I believe. Loads of sunbeds/umbrellas available. Towel hire for the week was approx.
10 Euros per person but you got your money back when you check out. Had to pay for safe in room but air conditioning was free. Free wifi in public areas which was very good, paid extra 2 Euros per day to have in bedroom too. Food was very good, always plenty of choice and hot enough. Large bottles of water available in restaurant and at the bar at no extra cost, just ask.
The staff all spoke some degree of English and were very friendly. Guests were mostly middle aged Germans, a few French and English.
Room was great, with sea view, fridge didn't work but we told reception and a man came very quickly and replaced it.
Fabulous beach and promenade, good sunbeds/umbrellas on beach.
Altogether a great restful holiday.

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 March 2017 via mobile

This was going to be a five star review until a couple of incidents on our last night. I've broken the review into sections which I hope will be helpful:

The local area:
The hotel is approximately 30 minutes from Agadir airport. Agadir itself is worth popping into if you have the time and certainly the souk (huge market) is well worth going to. We spent two mornings there and got some amazing bargains after lots of fun bartering. Beware of the pet, tortoise and livestock areas as "animal welfare" is heartbreakingly different to the UK. There are a lot of beggars around the entrances including those with severely disabled young children. It costs 20-40 MAD (£1.80 - £3) to get a taxi from the hotel to the souk and be sure to use only the city-limited red taxis. In the immediate area outside the hotel, it is mainly other hotels and a few souvenir shops. One morning we did find a couple at about 1030am having sex in a car immediately outside the hotel front door, as you do ....!

The hotel site:
The site itself is beautiful with well maintained gardens and communal areas. The piazza with seating area, bean bag area and stage also occasionally has traders selling traditional gifts. Additionally, there is a shop, cashpoint, excursion office, kids club and medical centre. The animation team have a full schedule of activities all day and evening and they're certainly very .... animated! You can borrow games from them if you put down a deposit and they also have books and magazines to borrow from their office above the main pool. If you are predisposed to being bitten by mosquitoes, then do take plenty of repellant - I was fine during the day, but come evening time I was feasted on! The site is very big and somewhat lacking in signage so it did take us a good day to properly orientate ourselves. The free Wifi in the reception area is very good but patchy elsewhere on site. You can pay 20 MAD (£1.80) for a 24hr wifi pass for one device, which my husband did a couple of times, but it wasn't very reliable or stable.

The pools:
There are three pools on site. The main pool is lovely and has plenty of loungers and sunshades available. The water is warm and the pool is clean and easily accessible. It is from here that the animation team base themselves so it can be somewhat raucous at times. There is also a Peaceful Pool set back from the piazza and has a couple of dozen loungers around it. This is more of a lap-swimming pool than one to float and laze around in. The third pool is a kids paddle pool which I never saw anyone use. You can pay 100 MAD (£8) deposit to borrow a towel from the pool bar but if you have space to take a towel with you, do that as the ones you can hire aren't very big.

The spa:
All spa facilities are payable and we paid for a hammam and also a jacuzzi. I think they were about 80 - 100 MAD (£5 - £8) per person per experience and this included robe and slipper hire. There are three jacuzzis of three different temperatures and the loungers around the jacuzzis are great to relax on as the area does catch the sun. My husband sliced his leg open in one of the jacuzzis on some broken tiling and when we informed staff, they offered him first aid but didn't appear to sanitise the jacuzzi in which he was injured.

Bars:
There are three bars on site; the main bar which is all inclusive until 11pm, the pool bar which doesn't serve alcohol and is open until 6pm for soft drinks and the bar which overlooks the beach and serves all drinks until 6pm. In the alcohol serving bars, all inclusive allows you all soft drinks, beer, spirits, wine and the cocktail of the day. You can get 2l bottles of water from the main bar which is advisable if you're not used to African tap water. If you order wine at lunch or dinner, you will be brought a whole bottle but you won't be allowed to take the bottle with you from the restaurant (e.g.: to finish it on the terrace etc). As with many hotels, if you are known to tip, you do get better and quicker service but I'm very much of the view that tips ought to be earned rather than expected and I only tipped where it was justified. On a couple of nights they did run out of certain spirits later in the evening and if you want to keep drinking beyond 11pm then it is no longer all inclusive. There is an onsite nightclub - Byblos - which is also open to non-residents but the nightclub is not included in the all-inclusive deal at all.

Restaurants:
There are four restaurants on site. The main buffet restaurant serves breakfast 0600-1000, lunch 1230-1430 and dinner 1900-2130. There is plenty of seating and also outdoor terrace areas. Breakfast included meats, cheeses, breads, pastries, salads, pancakes, bacon, sausage, eggs, potatoes. The hot plates of cooked food are not regularly replenished and you'd be lucky to see a sausage after 0900. We never lunched in the buffet. It had a couple of dinners there which, really, were mediocre. There is a distinct lack of signage over the dishes so you really don't know what's what. There are meats, cheeses, salads, pizza, tagine, rice, pasta and other dishes which I couldn't quite decipher. All desserts are pastry or fruit based but, again, I couldn't tell you with any certainty exactly what they were. It was passable but the other restaurants were preferable. It is somewhat difficult in the buffet to get drinks service from waiting staff so you do need to pursue them.

All of the other restaurants are a la carte and must be booked with reception the day before for both lunch and dinner sittings. They each have dishes available all-inclusive but the majority of dishes require you to pay a supplement. House wine is included all inclusive but they also have wine lists at a supplement.

Cap Sud is the seafood restaurant and is open for lunch 1230-1430 and for dinner 1900-2130. We only ate here the once and that was at a lunchtime. I had the fried fish platter which was far too bony for my liking and my husband had the swordfish which was very good. We didn't return as there were no other dishes all-inclusive that tempted us back, but it is really well situated for sitting outside over looking the ocean.

Bella Vista is the Italian and is open for lunch 1230-1430 and dinner 1900-2130. We ate here several times for both lunches and dinners as the food was fantastic and the outdoor seating at lunchtime was beautiful. We were tempted back time and time again as we were rarely disappointed. The pizza wasn't great (base very salty) but the pasta dishes were faultless. My husband is very fussy about lasagne but he said it was the best he had ever tasted.

La Casbah is the Moroccan restaurant and it is open for dinner only 1900-2130 apart from the night that it's Moroccan night in the buffet and then this restaurant does not open. We opted for here for our last night and unfortunately we were disappointed with the service. When we arrived we waited a good five minutes to get seated and then we just got left. We had to flag down staff to get a drink and then we were just brought soup with no options or explanation. After we finished the soup, we were left to sit with empty bowls for a good 30 minutes before we flagged down staff to enquire about ordering main courses. Our bowls were taken away and another dish was delivered, again without ever seeing a menu or knowing what it was that we were being given. From taste and texture, we think it was lamb but we were never told, so who knows! It did taste fantastic but it would be preferable to at least know what we are eating even if there are no options. All we saw people being brought for dessert were fruit bowls (whole oranges, whole oranges and whole bananas) so we decided to skip out at that point. Whilst the food was fantastic, the service was abysmal.

Staff:
The staff we encountered were superficially pleasant. I know many have commented on the staff's lack of English, but they appreciated my school-girl French attempts and communication really wasn't a problem. They do hover for tips, and I do tip when justified, but this was probably only on about half a dozen occasions.

The clientele:
The average age is probably about 50 and it is mostly couples aged 45 - 70. They seem predominantly to be German with a few other nationalities also represented. We saw only a small handful of toddler-aged children but maybe that is to be expected during school term-time and it may well attract more families during school holiday season.

The room:
Our room was in a block that did not have lifts and it was up six flights of stairs. We paid for a double with garden view but got upgraded to an ocean view suite free of charge which was lovely. The rooms were large and spacious and the bed very comfortable. The air conditioning was not working so we resorted to leaving the balcony doors open all night and whilst this cooled the room down, it welcomed in the mosquitoes! House keeping did a great job at turning down the room each day and we could not really fault the accommodation, save for the lack of aircon and the mammoth hike up and down to the room!

Beach:
The promenade is accessible via a gate from the hotel and is populated with traders who will try and sell you their wares. There are plenty of loungers and sunshades on the beach but if you are on the layer closest to the sea then expect to be hounded by beach sellers offering you kaftans, Argan oil, mint tea, sunglasses, alleged Rolexes etc. There isn't any drinks service on the beach but we did take drinks over with us, although we were made to take our empties back with us.

Issues on the last night:
To mark our last evening, my husband fancied having a shisha pipe at about 4pm on the patio, as we had seen people doing all week long at all hours and at 70 MAD (£5.50) it was really good value. When we approached the bar and asked about it, we were told that it was no available for another hour. We queried this and showed them we had cash but they were adamant that it wasn't possible for another hour so some unknown reason.

Disappointed, we retreated for an hour before returning. When we returned, we were told that it was not possible at all that evening unless we went to the nightclub. My husband had planned a few drinks with a shisha as the sun set on the patio and certainly hadn't wanted to sit in an empty dark nightclub where we would have to pay for drinks! We expressed our disappointment which was met with unhelpful shrugs. Randomly and hour later we were approached by a man (presumably staff?!) who said he could do a shisha for my husband which he agreed to, but this then took another hour to turn up!

The main issue on the last night was an incident involving other guests. There were two guests in their 50s drinking on the patio and they were very clearly intoxicated and becoming lairy with one another. We assumed that they were a married couple. They continued to get served drinks and became yet more intoxicated and animated. The male then stood up and staggered through the seating area, knocking over tables and chairs and alighted the marble staircase to the entertainment area. Half way up, he collapsed and fell down the stairs and smashed his face on the staircase. The staff casually looked up from serving drinks before going back to tending to customers. I immediately went over the man with tissues, water and basic first aid. He was bleeding, very drunk and disoriented. His female companion had now left the area and headed to the buffet. He urgently required medical attention yet despite my request and that of other guests to the staff, they were entirely unconcerned and offered no assistance whatsoever for a good ten minutes before a staff member came and escorted the male out of sight. His female companion then staggered back onto the patio, being carried by two other guests. I told them that her husband had been escorted by staff and the two guests carrying the woman explained that the man and woman had only met that day and they were both travelling alone! These guests then tried to take this woman to the safety of her room.

My huge concern around all of this is the staff's willingness to continue serving guests who are clearly incapable of taking care of themselves and then their refusal to provide assistance when they (inevitably) become extremely vulnerable and unwell. With both of the guests in this incident being solo travellers, I dread to think how they were going to get back to their rooms with so many external and internal staircases and open bodies of water (three pools plus the sea!) which are low-lit and unsupervised. It came as a huge relief to see the man the following day as he hopped around the site on crutches.

In conclusion, considering we only paid £169 for four nights all inclusive including flights, then I absolutely would go back. There are a few issues - as I've outlined - but on balance, it was well worth the money and for a cheap and cheerful hot holiday, i would definitely go back.

Stayed: March 2017, travelled as a couple
10  Thank NickyWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2017 via mobile

We stayed here as a family and it was ok for the money.
Good points . Fantastic entertainment team day and night. Good location right by the beach. Food ok, drinks ok including alcoholic. Promenade outside the property well patrolled by security services. Felt reasonably safe. Waterpark on site great fun for the family free of charge.
Bad points. My wife got food poisoning probably due to undercooked chicken. Noisy infective air conditioning. If you arrive via Marakesh be prepared for an interesting 3.5 hours of driving! ( hot terror! ) Restaurants hot especially at lunchtime.

Stayed: August 2016, travelled with family
Thank nickbolton56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2017

This was a fantastic value holiday: four nights all-inclusive and flights for less than £200 per person. For that we got a stay in a great resort, despite all the ‘extras’ and some major lapses in customer services. This is a detailed review with everything I think you’d want to know:

THE BEDROOMS
We paid for a garden view room but we got a free upgrade to a sea view room. All the rooms have balconies. They are simple but clean and fairly stylish, great value for the money.
The aircon was largely ineffective though and we had to leave the French windows to the patio open and got bitten on the first night. There’s a minibar which is empty and a safe which you need to pay to use.
There are also no lifts in any of the residential blocks, so it can be quite a trek getting up to the top floor. This deterred me from returning to the bedroom too often.

THE BEACH
The beach and hotel are separated by an attractive pedestrianised promenade. Both the promenade and the beach have a lot of people trying to sell you things, but they’re not too aggressive.
There is a roped off private area for the hotel on the public beach and there were always plenty of spare loungers. There isn’t a beach bar but you can carry drinks from the nearest bar down to the beach.
The beach was great: yellow sand and lots of big waves. Too cold for me but a few people were in there. It was also pretty windy.

POOLS AND GROUNDS
The main pool is large and attractively shaped, with a large outline for lots of loungers. There is a bar by the pool that serves soft drinks only. There are also a little kiddie pool and a small adult pool in a quieter location between two blocks.
The main pool is heated to around 28 degrees which is comfortable most of the time.
The main pool can get very noisy when the animation team are running around and playing loud music during the day.
There are nice gardens on the beach side of the hotel which can be a nice and quiet place to lounge, even if it is quite windy and a bit further from the bar.
Lots of towels were put out early in the morning in the pool area and the gardens, but there was always plenty of space despite the hotel being full several nights.
Overall the site is very nicely presented but is quite large and a bit of a maze although they provide a map (attached to this review as a photo) but it does feel like to takes quite a while to get from one end to the other, with lots of steps and no lifts.
I would say there is a lack of general orientation to the site and there is a lack of signage, especially in residential blocks as to which way to the beach etc.
There are actually quite a lot of toilets on site but they feel quite hidden, I was still discovering new ones on Day 5.

BARS AND ENTERTAINMENTS
There are three standalone bars, one near the beach, one soft drink only by the pool and one near the reception/entertainments/buffet. There is table service for drinks in the a la carte restaurants, and very limited and occasional table service (wine, water) in the buffet.
The bars all serve premium soft drinks (Coke, Coke Zero, Spite, Fanta) in small measures and non-premium wines and spirits in fairly generous measures. The beer is only served in half pints though.
There is only one bar on site after 6pm and no bars at all on site after 11pm. There is a night club underneath the Italian restaurant but this is not included in the all-inclusive. The club is quite cool, but is very expensive (5 euros for a shot).
There is an indoor entertainment arena for cold nights and an outdoors entertainment stage for warm nights. We didn’t really look in on any of the entertainments or the daytime activities they ran, but they did seem fairly popular in the evening.

THE FOOD

Buffet:
At breakfast the only option is the buffet, which is a nice eating area with multiple rooms to choose from including limited balcony space. The range of food is limited with some hot and plenty of cold. The main problem is the buffet is extremely busy in the mornings, especially early on. But they don’t replenish many of the dishes after they run out, so if you go later its quieter but less choice.
The buffet lunches and evening meals are fine, there’s a reasonable variation and choice. It’s all of normal buffet standard, which is fine but not brilliant. There’s quite a lot of food with no translations as to what it is.

Italian:
This was my favourite of the a la carte restaurants. The pizza was pretty average but the pasta was great, especially the lasagne which I would highly recommend. I noticed the portion sizes were a lot bigger at lunchtime when it was quiet than in the evening when it tended to be busy.
The surrounding is nice, with an outdoor seating area overlooking the sea. Service is variable with some extremely friendly waiters (the younger ones) and some very hostile ones (the older ones).
You can eat here lunchtime and dinner time but must book the day before at reception; they don’t need to book a particular time, they hold your table for the whole sitting (7pm-930pm). You can book unlimited occasions. You can eat half the menu on the all-inclusive, but there is a supplement on some of the dishes.

Fish restaurant:
This also had nice surroundings and sea views, underneath the Italian restaurant and next to the beach bar. The service here was very good.
I didn’t much like the dishes I had here but what other people were eating looked good and seemed to go down well.
You can eat here lunchtime and dinner time but must book the day before at reception. You can eat half the menu on the all-inclusive, but there is a supplement on some of the dishes.

Moroccan restaurant:
This is the most formal and plush of all of the restaurants, and is entirely indoors. There didn’t appear to be a menu in this restaurant and everyone was brought three standard courses, and you didn’t know what they would be.
Having said that the lamb main I had was the best lamb I’d tasted in years! The waiters seemed nice but they did disappear for about 45 minutes between starter and main until we went to find them.
You can eat here at dinner time only but must book the day before at reception.

Snacks:
They serve a good and varied range of snack food at around 4pm near the beach bar. This included things like freshly baked pancakes and donuts. Most of this is included on the all-inclusive but they do occasionally pop up with things like crepe stalls which you have to pay for.

THE SPA
There are pay for spa treatments and you can use the hammam or jacuzzis for around 5 euros each. Massages etc are available but not cheap.
There are three jacuzzis and no one mentions that one of them is freezing, one lukewarm and one hot. So it’s pot luck!
Getting out of the jacuzzi was quite a slippery experience and I cut my leg and fell (I’m only 35!), photo attached. But the reception did a great job of applying alcohol onto the wound and bandages.

OTHER FACILITIES AND LOCAL AREA
There is a fairly nice shop on the grounds too, which is fairly expensive. On some days there were market stalls set up near to the shop too, which were good to look around.
There is a games room with pool and table tennis, we never saw anyone else using it apart from us.
They hire out shishas from the main bar for around 8-9 Euros.
There are several shops within a short walk of the front of the hotel, selling clothes and gifts. The hotel is at one end of the promenade, so a longer walk would take you into a more commercial area.
Taxis tend to wait outside the hotel (the official local ones are orange). A trip to the souk – highly recommended – is 30 dirham from the hotel to the centre, and 20 dirham to get a taxi back by hailing one down on the street. Check the taxi has seat belts before you get in!

WIFI AND OTHER EXTRAS
There is free and not very good wifi in the reception and main bar. You can pay 20 dirham a day per device for whole site wifi. But it drops out in a lot of areas and is quite slow.
You have to pay 100 dirhams per person for a towel deposit, which must be paid in cash to the casher in reception.
You have to pay city taxes on your first night when you arrive,
Deposits are also required for random things like hiring the scrabble set!

LANGUAGE
English is not the first language of any of the staff, who are more confident in German and French, but they all had some English and were able to communicate.
I’ve read a few reviews that they couldn’t find anyone who spoke English. But really you’d have to be a stereotypical ‘Brit abroad’ and unwilling to try in order not to be able to communicate with any other staff there.

GREAT CUSTOMER SERVICE
There was some evidence of great customer service here, to contrast to the bad.
Some of the waiter staff were very friendly and welcoming.
The spa staff were very friendly and professional.
Getting a free upgrade was a great touch.
It was also great having a late checkout available and being able to have lunch and keep our all-inclusive wrist bands until we left the site at 330pm. That made our stay much less stressful than it would have been otherwise.

TERRIBLE CUSTOMER SERVICE
Some of the service here was so bad that is came close to ruining our nights on occasion.
There was a drunk man staggering around the site who fell over and cut his head open on the steps by the bar. Lots of people helped him but we alerted all the staff in the area and none of them were interested. It took a while to find any staff to help him, and even then he was just dumped somewhere. Clearly the bar staff who failed to help him had also served him when he was clearly incapable.
We tried to get a shisha from the bar on several occasions. We were twice told to come back later and on the third occasion we came back we were fobbed off again. We had to make a bit of a fuss before they would actually do anything. If they weren’t available that would be fine, but they kept advertising it and kept telling us to come back.
The older staff on site – especially in the Italian and at the bar – were generally grumpy and unhelpful.
There also seemed to be a lot of strict but unwritten rules. We were stopped and shouted at on several occasions, which was a bit jarring. For example you cannot take your glasses of wine from one area of the buffet restaurant to the other without getting shouted at. You also cannot leave any glasses on the beach loungers without getting shouted at. Rules are fine but they really weren’t advised or advertised anywhere.

THE CROWD
The crowd is mostly German, French and other continental Europeans. A few other English people.
Most of the people there are 50 years old and over, only a handful younger than that. There were a few young babies but very few kids and no teenagers.
People in general were very friendly and some of them happy to speak to strangers. I didn’t feel there were any bad elements here.

OVERALL
Fantastic venue for the money we paid: outstanding value. I would not have hesitated to give 5 stars, but for the shocking lapses in customer service which meant I could only really give 4.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank DaveSwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2017 via mobile

Overall hotel and grounds were lovely and well kept. Staff by the pool side were always happy and the evening entertainment was great. Especially the live singer! The food was limited and not replenished continuously at lunch or the evening but I have to give credit were credit is due and say breakfast was amazing! Especially the omelettes ☺ too me there wasn't enough of anything to cater to the amount of guests in the hotel so the quality was compromised especially when paying a lot. Luckily we headed out a few days and enjoyed the sites of Agadir with friends who showed us amazing places to eat and drink. Would maybe opt for a different hotel next time ... although at the right price I would probably return.
Note: Hotel has mainly German and French guests ... not a lot of British. We still made friends though!

Stayed: February 2017, travelled with friends
Thank MissLiverpool1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Les Dunes d'Or

Address: Secteur Balneaire, Agadir 80000, Morocco (Formerly Hotel Framissima Les Dunes d'Or)
Phone Number:
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 79 Hotels in Agadir
Price Range: ₹ 6,491 - ₹ 15,039 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Les Dunes d'Or 4*
Number of rooms: 435
Official Description (provided by the hotel):
This property is 2 minutes walk from the beach. Located opposite Agadir Beach, Les Dunes d'Or Hotel & SPA features an outdoor swimming pool with sun loungers and a spa. It offers rooms with a balcony and a view. All air-conditioned rooms at Les Dunes are contemporary in style and offer views of the sea, garden or swimming pool. Each has a TV with satellite channels and a private bathroom with amenities. Breakfast is served in the arched-ceiling restaurant or on warm mornings, on the terrace looking on to the garden. Guests may also browse the Wi-Fi in the bar, where a variety of cocktails are offered. Guests can relax in the sauna and hot tub while children play in the childcare centre. Additional facilities include a 24-hour reception with a laundry service and luggage storage. The city centre is just 500 m from the hotel and the airport is a 26 km drive away. Private onsite parking is offered to all guests at Les Dunes. We speak your language! Hotel Rooms: 438, Hotel Chain: Atlas Hospitality Morocco. ... more   less 
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