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“staffs are so cool”
Review of Quality Inn

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Quality Inn
Ranked #6 of 9 Hotels in Aurora
Reviewed 31 July 2017

affordable price net and clean bathroom towel tables everything good.breakfast awesome. but you have to go early location is very good. heipful staff whatever you ask they help as soon as possible staff people always smiling. no problem at all i recommend to go there.

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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank neyubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2017

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
PK
Property CHI
General Manager
Quality Inn, Aurora, IL
630-820-3400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 45 reviews

Reviewed 29 July 2017 via mobile

Stayed 3 nights, and every night we returned from work, had to get the keys re-magnatized. Every night, approached by girls in the parking lot begging for cigarettes & cash. Housekeeping was a joke. They never left coffee or cups, never vacuumed, emptied 1 of 2 trash cans, and left their long black hairs in the tub & sink...gross. Stopped to grab a yogurt at 9:08 am and here comes some guy saying, 'NO....breakfast is over.' Dude--its just a yogurt & a spoon? Nope--he locked up the little frig & said, 'Over at 9:00 am.'
The outside should've been a clue, trash cans over flowing, weeds overtaking the sidewalks, the "guests" in the parking lot begging for cash??? Not a whole lot of Quality here.

Stayed: July 2017, travelled on business
Thank Blaise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2017

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
PK
General Manager
Quality Inn Aurora
(630)820-3400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

Checked in for a three night stay. This hotel turned out to be one of the filthiest hotel we have ever stayed in. See pictures. Room was never vacuum. We had dirty bedding but the housekeeper did change. 2nd day a young man 18 - 20's shows up at the door states he's housekeeping. Mind you he's not in uniform he's wearing a t shirt that looks like he slept in for the last two weeks and oversized basketball shorts. I didn't let him in. Turns out he was housekeeping and I had to take our dirty towels and exchanged them myself. Requested a late check-out and was granted till 1 pm. At 11:20 am the front desk calls and says no you can only stay till noon. I explained I'd have to move to the lobby until my husband returned to which she stated okay because you can't stay in the room. I cannot in good conscience recommend this hotel to anyone, not even my worst enemy. Keep going.

Stayed: July 2017, travelled on business
Thank jbr0wn231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 July 2017

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
PK
General Manager
Quality Inn Aurora
(630)820-3400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017

We stayed Sat June 3rd to Sun June 4th 2017 and spent $101CAN on a double queen room.
Wasn't worth the money. For a hotel chain to use the word "Quality" in their name you would think they'd know what that word means. Nothing at this Quality Inn has been updated or modernized since 1988. The hotel's parking lot and exterior is shoddy and run down. Cracks in the pavement, uneven brick work on the building, dozens of yucky black gum spots covering the walkways and dead plants in the planters.
Inside the small lobby is an out of date checkin counter, a few arm chairs, and a small breakfast nook for the complimentary breakfast. The hotel smells like stale cigarettes.
We got our electronic keys for room 218. Keys didn't work. Go back downstairs to have them reset. Go back to the room. Still can't open the door. Go back downstairs to have them reset. Go back to room 218 with hotel desk clerk. Door opens to a loud industrial fan lying faced up on a luggage rack blowing upwards. The ceiling directly above was brown and sagging, and the room smelled moldy and damp. The clerk dismisses it explaining they had a leak in the roof but everything is alright now and goes to leave. I called her back saying This is unacceptable, we want another room. Back downstairs to the front desk, if you are keeping track, this is visit number 4. Desk clerks give us another key saying we will like this room because it's at the end of the hall near the side entrance. We realize in the elevator that she didn't write the room number on the paper holding the key cards. So we tried the key card in every door till we found our room, 222.
Tiny room for 2 queen beds. We inspected it from top to bottom. No bugs. Sheets were clean. Old worn furniture, draperies, fixtures and carpet. Cracks in wall corners. Bathroom sink area is old and dated. The toilet and shower are together in a separate space, cracks in the walls with mold and dust caked. Fire sprinkler was busted in the bathroom, they wrapped it in a plastic baggy to stop the leak. Shower was gross, I wouldn't shower because the bottom of the tub was dirty.
Sleeping over night was fine.
The complimentary breakfast was very basic. Fats and carbs served, little fresh and healthy options offered. The only healthy options were Cheerios, skim milk, one banana and 3 soft yucky apples amongst the high calorie high sugar offerings. Coffee was decent tasting but I had grounds in the bottom of my cup.
I would never stay here again. For the same money there are seemingly nicer looking hotels in the area.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Radio_Princess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2017

Reasonably well priced 2 night stay. Internet is tops in this property, I haven't seen anything so efficient for a while. Room was nice and clean but smelt a bit damp. Arrived from a 5hour drive late at night and was very happy to be checked in within minutes. But for a railway stop very near that can last upto 10 minutes the location is perfect with gas stations right opposite.

  • Stayed: October 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kkhan4t7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 4005 Gabrielle Ln, Aurora, IL 60504-7929
Phone Number:
Region: United States > Illinois > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Aurora
Price Range: ₹ 4,127 - ₹ 5,610 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 49
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Also Known As:
Comfort Inn Aurora
Quality Inn Aurora

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