The past reviews on the motel were deceiving. When we pulled up to the hotel, my teenage daughter noticed the front window was cracked. As we walked into the hotel, I noticed the decor was quite dated, but that didn't bother me. We walked upstairs to our room on the second floor and were surprised by the smell of cigarette and other smoke in the hall. Since my daughter has asthma, we avoided using this hall again, especially since we were at the far end of the hotel.
Upon arriving at our room, I found that our key did not work, so we returned to the desk. The friendly clerk fixed the keys, without looking at the records. My daughter and I worried that we might find someone else sleeping in our bed.
All was fine when we finally were able to get into the room. The decor again was dated and the room just seemed dirty. The security lock seemed to have been broken a few times, but it seemed okay.
At breakfast, we found many of the food items were out even though it was before 8:00. The clerk from the desk was pulling double duty covering both the desk and the breakfast area.
When we returned for our second night's stay, we found our keys had demagnetized again, and we had to return to the front desk for them to be fixed. Again we were worried we were going to find someone else in our room.
Upon entering the room, I was shocked to hear my daughter say that one of the hand towels had noticeable makeup residue, and it had been returned to the towel rack. It was folded as if it was newly laundered. The bug that had appeared during the first night remained after the maid's cleaning.
With all the negatives we found, I would like to commend the desk staff at the hotel. I wonder if the management has changed since some of the previous reviews. I would caution most from staying in this hotel.
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- Also Known As:
- Comfort Inn Aurora
- Quality Inn Aurora