I took my girls to the Chicago area to enjoy the Mag. Mile and visit the Premium Outlet Mall. I had noticed on the outlet website that staying at this hotel would get a $50 gift card to spend at the outlet mall. When I called Candlewood to confirm this "perk," I was told that this was in fact something that they offered, so I booked a room. The online price for a suite was $75. and they confirmed this, so I booked the room. When I arrived that weekend, I was told that they no longer honored that deal. I spoke to the manager, John, who was a complete [--]. He was very arrogant and unaccommodating. He didn't care what I was told on the phone and in fact, called me a liar, telling me that he did not believe I was told anything about receiving a $50 gift card. He told me that he did have $50 gift cards for the outlet malls, and he would be happy to give me one, if I paid $135 a night (2) for my room. I asked him, "So, lets do the math....you are willing to "give" me a $50 gift card, if I spend and additional $60 a night?" he sneered at me and in a very condescending tone answered, "That's right!" My daughters and I checked out of the hotel and spent the $75 we saved by not staying at this hotel at the outlet mall and went home early.
The rooms were ok. Clean, but small and definately not worth more than $75 a night.
- Official Description (provided by the hotel):
- The Candlewood Suites Aurora/Naperville, Illinois is the area s newest all suite hotel. Conveniently located adjacent to the high-tech corridor and I-88. If Aurora - Naperville is your destination for business, the hotel is located near Toyota, Hyundai, Dial Corporation and American Electric Power as well as many other Fortune 500 companies. We are also conveniently located only 45 miles from downtown Chicago and the states two major airport hubs Chicago O Hare (ORD) and Chicago Midway ( MDW) Each spacious suite has a fully equipped kitchen and free high-speed Internet access . Check email and talk on the phone at the same time. Relax in the comfortable recliner while you enjoy the CD and DVD players. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items.Whether your trip is for business or pleasure, embrace the Midwest and stay with the best, Candlewood Suites, Aurora - Naperville! ... more less
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- Also Known As:
- Candlewood Suites Aurora - Naperville Hotel Aurora