Most certainly the worst hotel stay of my life. Reserved a 2 room suite, presumably room being defined by wall and door so that my children could sleep quietly. Not so.
Dirty would be a strong word, but certainly not up to a major brand standard. Nasty crud in the ice bucket, and the furniture had never been moved for cleaning...if you have a 2 year old, you know how I found this out.
The pool was unsanitary. My local health department would have closed immediately as the floor drain was not visible. Instant violation.
We had an unbearable amount of noise from upstairs and all around late into the night. After calls to the front desk yielded no relief, I asked for the Manager On Duty. I was put on hold for 10 minutes and the same girl returned and informed me there was no Manager on Duty. Why it took her 10 minutes to figure that out, I am unsure. I asked when I would be able to speak with a manager, and she indicated Monday. It was Friday.
Unfortunately, it was Thanksgiving and there are not many other hotels close by, or I absolutely would have relocated. This is franchising at its worst.
- Official Description (provided by the hotel):
- Holiday Inn Express & Suites Chicago-Algonquin has re-launched with all new trademarks and amenities. As a recipient of InterContinental Hotels Group Renovation Award and J.D. Power and Associates Award for “Highest in Guest Satisfaction among midscale Hotel Chains” we are committed to excellence! You’ll find comfort and impeccable service at one of the most convenient locations in McHenry County. Contemporary furnishings and a friendly staff are eagerly awaiting your visit. Within walking distance are many great shops and restaurants including Colonial Café, Burnt Toast Restaurant, Buffalo Wild Wings, Algonquin Commons Shopping and more!The property features 86 rooms including Executive and Specialty Suites. Also featured is an indoor pool, whirlpool and fitness center. In the morning you’ll enjoy our complimentary hot breakfast full of hot and cold items making breakfast at Holiday Inn Express & Suites Algonquin the perfect way to start your day. Breakfast includes eggs, meat items, yogurt, fresh fruit and juices, made- to-order pancakes and our savory hot cinnamon rolls. For business or pleasure, we are the preferred place to stay when in McHenry County. ... more less
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- Also Known As:
- Holiday Inn Express Chicago Algonquin Hotel Algonquin
- Holiday Inn Algonquin
- Algonquin Holiday Inn