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“Nice place to stay”

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Doubletree by Hilton Augusta
Ranked #18 of 84 Hotels in Augusta
Charlotte, North Carolina
Level 5 Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice place to stay”
Reviewed 30 May 2012 via mobile

I stayed here for business and liked it. Since I'm a diamond member they upgraded me to a suite. The staff was really friendly and accommodating. The room was a little dated but very large. I loved it minus the whirlpool. It looked very old and had all kinds of stains in it. I couldn't tell if it was clean or not. The air conditioning also needs to be serviced as it was very loud and humid in the room. Room service was on time and fairly good. I will stay here again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rocknrollchica2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 6 June 2012
Thank you for letting us know how much you enjoyed your recent stay with us! We do apologize for the air conditioner problems that you experienced and we assure you that maintenance is looking into fixing these problems. We're pleased that other than that we were able to accommodate all of your needs and we look forward to seeing you again soon.
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719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Sandersville, Georgia
Level 5 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 May 2012 via mobile

My husband took me here for my birthday; we enjoyed the seafood buffet & live band. The room was nice& smelled great upon arrival. My husband loved the cookies @ check in; the live band was definitely a plus. We had the bed&breakfast package I will say the only downfall was we had to get up early & go down for breakfast. Most people do B&B When they want to sleep in so it defeats the purpose if you have to get up early. Other than that we enjoyed it the beds were comfortable & we will definitely be staying again!

Stayed May 2012, travelled as a couple
Helpful?
1 Thank Monae520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 29 May 2012
We're pleased to hear that you enjoyed your recent stay with us and we're happy to hear that we were able to accommodate all of your needs. We also want to assure you that your suggestions about our Bed and Breakfast package will be mentioned to management so we can continue to improve our hotel. Thank you again for staying with us and we hope to see you again soon.
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Centerburg, Ohio
Level 6 Contributor
152 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 May 2012

Just got back from staying 2 days at the Doubletree in Augusta, Georgia and I have to say it was the worst hotel ever. We were upgraded to a suite due to being a Hilton Diamond and thought we hit "pay dirt" but we were wrong. The room was spacious, no problem. The air conditioning worked well. However, the noise level was awful and most of this was caused by Housekeeping. The suite had a wierd layout in that the bedroom had a locked backdoor because there were additional rooms and a hallway and laundry facilities and ice machine behind that locked door. That is also where the housekeepers gathered to collect their bedding, talk, laugh, greet, etc. Not a good set up for the late riser or the afternoon napper. There also was a security issue where the front door was locked but one of the maintenance workers almost walked into the room without knocking and then quickly disappeared once the door was opened. Needless to say, I was startled and thought someone was breaking into the room. Later it was found out that they just forgot to knock and announce their presence.

They did have a shuttle service and will deliver you to and from a location within a 5 mile radius and the Augusta Mall is a nice place to visit.

Room Tip: If staying in a suite, don't get one that is sandwiched between hallways. We were on the 4th fl...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ScenicWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 29 May 2012
Thank you for staying with us and for taking the time to let us know about your stay! We strive to please our guests and we want to assure you that all of the issues that you brought to our attention will be mentioned to our housekeeping and maintenance supervisors to ensure that these problems don't continue to happen.
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Travellers are raving about these Augusta hotels

Auburn, Alabama
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 May 2012

During my recent stay I was very disappointed with the quality and cleanliness of the rooms. I ordered the room (1 King - non-smoking) online a week or two in advance of my stay. Immediately upon entering our room we noticed that the room had clearly been smoked in and obviously very recently. Seeing as how it was very late when we arrived we decided to stay in the room anyway but by morning realized that there was no way we could sleep in that room another night! The hotel staff was very friendly and were able to have us moved to another room fairly quickly but they said there was no way we could get another king room. Long story short we later realized that the night we checked in another person had rejected the smoky room and they put us in it instead of the non-smoking room we were initially supposed to receive. The next room was better but the floors were filthy, the wallpaper was peeling, the tv remote did not work, the table lamp switch was broken and the blinds were broken! The pool area was full of trash around and in the pool and there were no towels available even though there were signs everywhere saying to use the pool area towels only! Oh and the elevator was broken!!!

The onIy thing I can say anything good about was the restaurant; the food and service were great!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 17 May 2012
We want to thank you for taking the time to let us know about your stay with us. We sincerely apologize for any inconveniences that you may have encountered while staying with us and we want to ensure you that our management staff has been made aware of your complaints. We also want to assure you that as of July 1, 2011 we became 100% smoke free so some of our rooms may still have a little smokey smell. We hope that next time you are in Augusta you will give us another chance and stay with us again.
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Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 May 2012 via mobile

Great hotel. Everyone is pleasant and accommodating.
Room service at night is great. I ordered the same thing late afternoon and my salad barely had any chicken cheese or bacon on it. It was very disappointing. There are usually large portions.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelingfamilynova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 10 May 2012
Thank you for staying with us and for taking the time to let us know about your stay! We appreciate you letting us know about your concerns with our room service and we assure you that our kitchen staff will be made aware of this. Thank you again for staying with us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Augusta

Property: Doubletree by Hilton Augusta
Address: 2651 Perimeter Pkwy, Augusta, GA 30909-4574
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
Price range (per night): ₹ 7,450 - ₹ 11,175
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree

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