I stayed at this hotel for three days, two nights. I was given what appeared to be a comfortable room on the 4th floor next to the elevators overlooking the outdoor pool and terrace. All night, between WHOOSHING noises made by the three elevators and MUZAK piped into the outdoor pool/terrace area I had a very difficult time getting to sleep and staying asleep. The music throbbed just loud enough to make the sound buzz and be very distracting from changing tempos. At 6am I called the front desk - they suggested perhaps the room next door had the music; but I put my ear to the window and called back to say no, it was distinctly outside, and could it be turned off or down.They said they would try... Odd, because my stay was in November - too cold for anyone to use this outdoor area day or night. I did ask to change rooms; I was nicely re-accomodated to a quieter section of the hotel where I got a great night's sleep the next night out of earshot of the continuous music (which I noticed stayed on THROUGHOUT the day, although no one was using pool or terrace). Near the elevators on every floor is a framed sign that says "QUIET HOUR IS 9PM - 9AM - PLEASE RESPECT THIS FOR ALL OUR GUESTS" I asked the front desk twice more during my stay to please turn off/down the pool music for the benefit of the other guests, but apparently my words fell on deaf ears, as did their own sign! It was still playing this morning at 830am and still on before I left the hotel at noon. Was the staff trying? For a Marriott they should have been more professional and accommodating. There has got to be some volume control for these forgotten areas, or is it management policy to leave it on 24/7 as they do in the indoor public areas of the lobbies where it is not a problem?
There were technical challenges in our meeting room - the ceiling lights were behaving like strobe lights during the slide presentation; hotel employees revisited the room multiple times over two days to try to control this problem. Some people were developing headaches trying to look at the presentations with the shimmy lights.
My reassigned room was comfortable overall, like the original room assigned, but had bathroom shower head issues. Housekeeping must notice this when they are cleaning, right?
I think the staff tried to do what they could for me, but for a Marriott, I was disappointed with this hotel.
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- Also Known As:
- Augusta Marriott At The Hotel Augusta
- Marriott Augusta Hotel