We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jesse C
Statesville, North Carolina

Not what we expected

2.0 of 5 bubblesReviewed 3 weeks agovia mobile
The price you pay is not reflective of the service you receive. The staff is nice but the service is very slow. Wait times at the restaurant are extremely long. Many times I would have to go looking for a server. There was no poolside service, only once did someone come to the pool and ask for a drink order. We found a staff member sleeping in our hammock in our room. He had taken his shirt off and was asleep in the hammock when I found him.
Date of stay: June 2024
Room Tip: I would look at other areas to visit. My car was hit in the parking lot here and they never...
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this review
Responded 3 weeks ago
Thank you for sharing your feedback about your recent stay.

We apologize that your experience did not meet your expectations, especially regarding the level of service. We understand your disappointment with the slow service at the restaurant and lack of poolside service. Your feedback has been shared with our management team, and we are actively working to improve our staffing and training to ensure more efficient and attentive service for our guests.

We are deeply sorry to hear about the incident with a staff member in your room. This is completely unacceptable behavior, and we have addressed the situation with the employee involved. Please accept our sincerest apologies for this intrusion and the discomfort it caused you.

We appreciate your honest feedback, and we are committed to making the necessary improvements to ensure a better experience for our guests in the future.

Sincerely,

The San Ignacio Resort Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₹11,399
Fully refundable
No prepayment needed
  • Booking.com
  • Hotels.com
  • Expedia.com
    ₹11,399
1.0 km from San Ignacio Resort Hotel
Free Wifi
Free parking
₹10,819
₹8,908
Fully refundable
  • Booking.com
  • Hotels.com
  • Expedia.com
    ₹8,908
1.1 km from San Ignacio Resort Hotel
Free Wifi
Free parking
Roof top pool
₹6,602
  • Hotels.com
  • Expedia.com
    ₹6,602
  • Vio.com
0.6 km from San Ignacio Resort Hotel
Free Wifi
Free parking
King room with private bathroom and air conditioning.
₹6,621
₹5,822
Fully refundable
  • Booking.com
  • Hotels.com
  • Expedia.com
    ₹5,822
0.6 km from San Ignacio Resort Hotel
Free Wifi
Midas swimming pool
₹9,898
Fully refundable
Get rewarded with One Key
  • Hotels.com
    ₹9,920
  • Vio.com
    ₹8,966
  • StayForLong
1.2 km from San Ignacio Resort Hotel
Free Wifi
Free parking
₹9,444
No prepayment needed
  • Expedia.com
    ₹9,427
  • Agoda.com
    ₹8,019
  • Priceline
    ₹9,444
1.0 km from San Ignacio Resort Hotel
Free parking
Pool
₹8,928
₹7,211
No prepayment needed
  • Expedia.com
    ₹8,928
  • Priceline
    ₹7,212
  • Hotels.com
    ₹8,923
2.4 km from San Ignacio Resort Hotel
Free Wifi
Free parking
₹8,937
No prepayment needed
  • Booking.com
  • Hotels.com
  • Expedia.com
    ₹8,937
3.8 km from San Ignacio Resort Hotel
Free Wifi
Free parking
₹8,388
No prepayment needed
  • Hotels.com
    ₹9,319
  • Official Site
    ₹8,103
  • Expedia.com
    ₹9,318
4.7 km from San Ignacio Resort Hotel
Free Wifi
Free parking
₹42,343
Get rewarded with One Key
  • Hotels.com
    ₹42,347
  • Official Hotel
    ₹29,062
  • ZenHotels.com
    ₹51,105
0.9 km from San Ignacio Resort Hotel
Free parking
Pool
View more hotels in San Ignacio
Reviews (1,790)
Filter reviews
1,790 results
Traveller rating
1,442
282
42
17
7
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,442
282
42
17
7
Show reviews that mention
All reviews iguana tour in town green iguana garden room conservation project master suite housekeeping staff on site honeymoon suite mayan ruins steep hill rum punch cahal pech the entire staff welcome drink cave tubing restaurant staff
Selected filters
Filter
Updating list...
5 - 10 of 1,790 reviews
Reviewed 3 weeks ago via mobile

While the hotel itself is nice and staff are pleasant, the service is greatly lacking for the cost of staying here. Long waits for breakfast are normal and can conflict with trying to go on a tour. Breakfast area is usually very busy when they open at 7am. Even when breakfast area is not busy, service remains slow.

Dinner is expensive and service is slow when as well. My pork chop was very tough and my wife’s fish was overcooked. The kids pasta was excellent though.

Our van got hit in the parking lot two nights ago and we were told they review the cameras and let us know what they found. When we ask if this has been done, we are told they will do it “later this evening” or “tomorrow” and that the guy that does that is not here right now.

Positives for the resort are that the guides they use have been knowledge and pleasant. We have been here for 5 days now and go on several tours, all of which I have enjoyed. The iguana tour should not be missed and the guide for that is excellent. There are regularly toucans and a holler monkey seen at the hotel. Several of the staff members are pleasant, I especially like dealing with Carmelisita. They also do a good job of cleaning the rooms and the AC works well in our suite.

Date of stay: June 2024
Trip type: Travelled with family
Thank G4963XPdaniels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your feedback about your recent stay at our resort.

We appreciate your honest comments regarding the service in our restaurant. We apologize for the long wait times you experienced at breakfast and dinner, and for the issues with your meals. We are committed to providing prompt, high-quality service and delicious food, and your feedback will be shared with our team so we can address these concerns and make necessary improvements.

We apologize for the delay in addressing the incident with your van in our parking lot. We understand your frustration, and we assure you that we are actively investigating the matter and will follow up with you as soon as possible.

We are happy to hear that you enjoyed our guides and the tours they led. We are also delighted that you appreciated the iguana tour and our on-site wildlife. We will be sure to pass along your compliments to Carmelisita and the rest of our team.

We apologize that your overall experience did not meet your expectations. We value your feedback and will use it to enhance our service and ensure a more enjoyable stay for our guests in the future.

Sincerely,

The San Ignacio Resort Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our stay was exceptional. Very attentive and proactive staff, ready to assist us both in transfers and on tours. Comfortable, clean, spacious room, amenities such as coffee, tea, water, refrigerator. Bathroom with great shower and sink. The restaurant is excellent, with a beautiful view of the mountains, at the same height as the tree canopy. Impeccable service in the restaurant, delicious typical Belizean breakfast, as well as appetizers and gourmet dinner dishes, especially seafood. Very interesting to learn about the iguana protection project. The hotel is immersed in vegetation and we were able to see monkeys, toucans, hummingbirds, iguanas and many birds. Well located, close to the central market of San Ignacio, as well as a pharmacy, market and atm. We highly recommend it.

Room tip: Staff has amazing tips.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tazanardi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you for sharing your exceptional experience at San Ignacio Resort Hotel! We're thrilled you enjoyed our attentive service, comfortable rooms, and delicious cuisine with stunning views. We're also delighted you had the chance to learn about our iguana conservation project and encounter the local wildlife. Your recommendation means a great deal to us, and we look forward to welcoming you back soon!

Sincerely,

The San Ignacio Resort Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The San Ignacio Resort was INCREDIBLE. My husband, two teenagers, and our 6 month old baby stayed at this resort and we were all entertained. The teens were able to safely explore the jungle, happen upon howler monkeys (their favorite memory!) and learn everything there is to know about iguanas at the onsite iguana sanctuary. My 6 month old loved splashing in the pool and going on walks. Meanwhile my husband and I were able to enjoy romantic moments from the jungle suite patio. Truly something for everyone in the family! Definitely try the Mayan Fish Cooking Experience--so unique, tasty, and something you'll never forget.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amanda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you so much for sharing your incredible family experience at the San Ignacio Resort!

We're happy to hear that your stay with us was the highlight of your time in San Ignacio. It truly warms our hearts to know that every member of your family, from your adventurous teenagers to your little one splashing in the pool, found something special to cherish during your time with us.

Your kind words about our jungle suite patio and the romantic moments you shared there mean a great deal to us. We strive to create an atmosphere where couples can reconnect and create lasting memories amidst the beauty of the rainforest.

We're also thrilled that you had the opportunity to participate in our Maya Fish Cooking Experience. It's a truly unique and unforgettable culinary adventure that allows guests to connect with the rich cultural heritage of Belize.

Your recommendation means the world to us, and we can't wait to welcome you and your family back for another incredible stay at the San Ignacio Resort!

Sincerely,

The San Ignacio Resort Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We really enjoyed our stay! We were able to spot a few animals (toucans, monkeys, fox, iguanas) from our porch which had a hammock. The pool was refreshing, food was delicious and customer service was top notch! Our family would recommend this for a stay in San Ignacio.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SEAN N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you so much for sharing your wonderful family experience at our resort!

We're delighted to hear that you enjoyed your stay and had the opportunity to spot some of Belize's incredible wildlife right from your porch hammock. It sounds like you made the most of our amenities, from the refreshing pool to our delicious cuisine.

Your kind words about our customer service are truly appreciated. Our team takes great pride in providing exceptional hospitality to all our guests.

We're thrilled to have your family's recommendation and hope to welcome you back for another unforgettable stay in San Ignacio!

Sincerely,

The San Ignacio Resort Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We made the San Ignacio Resort Hotel the base of our family vacation in western Belize. Not only was this the best choice -- in retrospect, it was the only choice. The staff and accommodations were perfect. The restaurant at the hotel catered to our dietary needs -- deliciously, I might add. After a long day in the jungle climbing Mayan ruins or exploring Xibalb, the caves of the Mayan underworld, we could retire to the pool and enjoy a craft cocktail! The best part: we were comfortable in air conditioning even though the temperatures outside were 103 degrees. The hotel also arranged for some of our adventures, including onsite night hikes to see glow-in-the-dark scorpions and the elusive yet adorable kinkajou as well as close encounters with Belize's endangered green iguanas. I can't recommend the hotel or its staff enough. They went above and beyond to help us make family memories!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sean K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SIRH Manager, Marketing at San Ignacio Resort Hotel, responded to this reviewResponded 3 weeks ago

Thank you so much for your glowing review of your family vacation at San Ignacio Resort Hotel!

We are happy to hear that your stay with us was the highlight of your Belize adventure. We take immense pride in providing exceptional accommodations and personalized service, and it's incredibly rewarding to know that we exceeded your expectations.

Our culinary team is passionate about creating delicious and accommodating dishes for all dietary needs, so your kind words about our restaurant mean a great deal to them. And we're delighted you enjoyed relaxing by the pool with a refreshing cocktail after your exciting jungle explorations.

We're also thrilled that you had the opportunity to experience our unique night hikes and encounter some of Belize's fascinating wildlife. Our team is passionate about sharing the wonders of our natural surroundings with our guests, and your enthusiasm for these experiences is contagious.

Your heartfelt recommendation means the world to us. We are so grateful for your kind words and look forward to welcoming you and your family back to create more cherished memories in the future!

Sincerely,

The San Ignacio Resort Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews