First time traveling to Belize. Wonderful visit. Staff were awesome and very helpful. First class service. Accommodations were clean and comfortable. Facilities were immaculate. A tropical dream and must stay. No other place on San Pedro captures the Caribbean like it, thatch roofs and all. Welcome to Gilligan’s Island! Only negative were the mosquitoes.More
Booking.com
Taking safety measures
Expedia.comTaking safety measures
Expedia.com
I will be going back to Captain Morgans Retreat. Everyone was so nice and accommodating. The room was beautiful and very clean. The staff was amazing!!! I did not want to leave, lol. The only disappointment was that the casino was closed, but I will return in a post-covid world to check it out:)
We are so happy to read these wonderful words! It really is a pleasure to see when our efforts are recognized by our guests, so thank you for taking the time to write this review about your experience at Captain Morgan's. We sincerely hope to see you again soon!
We traded into Captain Morgan's Retreat for a week in Ambergris Caye. The front office staff were very nice and accommodating. Andrew who is the North American Concierge was fantastic and very helpful over the phone and email. Anette and Nigilly in the dining room were so sweet and helpful always with a smile on their face. The room was great overall.
The resort however as a whole was in disrepair and in need of a pile of maintenance. The website was actually inaccurate. They boasted of a swim up bar. They indeed had a swim up bar but it hadn't been open in about three years (pre-Covid). They boasted a Casino, not open... The outside of the different buildings were outdated and the bamboo siding they had on the buildings was falling off and just looked worn. While many other resorts on the island used the time during Covid to do a deep dive into maintenance and updates the owner of this property certainly did not. Simple things like the fans in the palapa bar had all of the blades warped and hanging down like a limp noodle. The "grocery store" on property was not even fit to be called a convenience store. Barely any stock on the shelves disorganized.
The only redeeming thing about the entire resort, was the staff and the room. It was easy to see the potential of this property and what a fun place it must have been in its heyday. A lot of TLC is needed to bring this resort up to standards because what a place it could be (again).
Thank you for your comments about your recent stay with us. We are committed to providing a fantastic guest experience, and while it sounds like we exceeded your expectations in some areas, primarily with our staff and customer service, unfortunately, we fell short in some other areas. We hope you'll give us the opportunity to make a better impression during a future stay. We are currently working on many esthetic upgrades to the resort during our annual two-month closure.
Hotel grounds - clean but lots of seagrass/seaweed on the beach. Nice stretch of beach and the main pool and salt water pool was nice. However, I did not see anyone swimming in the sea due to all of the seagrass.
Hotel room VC22 - The balcony view was amazing, the room furnishings were okay and the shower and air conditioning was great. There is a stove, microwave, mini fridge, blender, coffee maker, and toaster. This room is definitely meant for only sleeping and is not a plush room by any means which is why we rate this room average.
Rose Spa - So we spent most of our time enjoying massages and spa treatments at Rose's Spa. We had hot stone massages, deep tissue massages, aromatherapy massages, candle waxing, reflexology, which were all good. Rosita, Flora, and Rose were great and we were able to have services in our room and in the new spa room, all were amazing so don't miss on pampering yourselves.
Restaurant - We had dinner and breakfast at the restaurant and we enjoyed the lobster, fry jacks, and the Belizean breakfast.
Bar - Ronald made a great coco loco drink and cocktails at the saltwater pool.
Front Desk - The staff in the main office was always helpful and informative
Golf Cart Rental - You must rent a golf cart to get around the island which was helpful to dine at restaurants and Secret Beach.
Thanks for your review of Captain Morgan's Retreat. Mitigating the sea grass issue in Belize can be challenging, but we feel our newly constructed seawall that covers the entire expanse of our beach does a great job of keeping the sea grass from washing up on our shore. Unfortunately, sea grass impacts the entire Caribbean region and is a major environmental issue.
It seems that other than the issues with the sea grass, your stay was otherwise quite good and so we are happy to hear that. We certainly hope you'll return to Captain Morgan's next time you wish to vacation in Belize.
Our family of 3 stayed at Captain Morgan's retreat in March 2021. We had a wonderful vacation and there were lots of things to love about this resort.
The best thing about Captain Morgan's Retreat is the people who work there. Everyone was so friendly and ready to help with whatever we needed. Joelle at the front desk was so warm and helpful and Ingrid, at the bar was fun and treated you like a lifelong friend. The security guard ( sorry, didn't get his name) was also very nice and helped me make a call into town one morning when the power was out briefly on the island.
We really love the location of this resort. It seems to be about at the halfway point between San Pedro and Secret beach and it is close to The Truck Stop and other fun places on the North End. We like the peaceful ambiance outside of town, but we took the golf cart to San Pedro every day and always enjoyed the brief (15 ish minutes) ride.
I can't rate this resort with 5 points because I feel they are in a transitional period. We arrived at the beginning of a return to tourism in San Pedro. The grounds were not as manicured as some of the pictures I've seen on Tripadvisor. I saw things like, grass coming up through the sand on the beach and when you go to your room you walk/drive through some messy areas at the back of the resort, but I imagine they have been dealing with a smaller staff through the pandemic and I saw groundskeepers working very hard every day. Overall, this resort is less polished than some of its neighbors, but the price point is excellent with the promotions they run and it has beautiful views of the Caribbean sea.
They say that you can tell more about a business when things go wrong than when everything goes smoothly. When there was a misunderstanding, this business totally stepped up to the plate. On Tripadvisor, you will see pictures of a curvy pool and when I booked the room, the hotel listed 3 pools on their website and had a video with the pool. When we arrived we were told that this pool right next to our room was only for Timeshare owners. When I complained about this, they immediately upgraded our cabana to a deluxe Villa. We had a beautiful room with an excellent balcony and view and plenty of room for us all to relax in. I was skeptical whether this was a misunderstanding, but sure enough, the next time I went on the resort's website, the content had been updated. This really showed integrity and I appreciated it. I will say, the room spoiled us and now we will want to book it next time we visit :)
All in all, we had a wonderful, relaxing vacation and we're already dreaming of going back. Captain Morgan's will definitely stay on our list of resorts to consider when we come back. It is an excellent value and you won't find friendlier people on Ambergris Caye.
What a detailed, thorough review -- thank you for taking the time to write such kind words about Captain Morgan's! We appreciate your understanding with pandemic-era changes and are happy you felt taken care of and satisfied with your stay. We hope to see you again next time you visit Ambergris Caye!
Had only briefly been to San Pedro in 2008 on a snorkelling tour. This time stayed here at Captain Morgan's and was a wonderful choice. Staff were absolutely amazing and friendly (and are now friends). Room was very clean and bed was comfortable. Food was great and reasonable prices. Also was impressed with the efforts to keep the sea grass under control as best as they could. Would definitely stay again.
We appreciate you taking the time to write such a great review! We are thrilled to hear that you enjoyed every aspect of your stay. From your friends at Captain Morgan’s, see you again soon!
