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All reviews garden tub fire pit french toast hilton garden northpoint mall would stay here again the hotel staff close proximity clean rooms very nice stay room service excellent hotel cookies business trip great place to stay front desk staff breakfast staff
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Reviewed 5 August 2018

Rating: 3.5 stars

The location is nice. Close to just about any shopping that you'd want within easy driving distance. The shuttle service is very helpful to take you anywhere within a 3 mile radius.

The room was clean and the bed satisfactory. The mattress might be close to retirement as it was not quite at the Hilton standard. I did however like the sense of space in the room.

The reason for a 3.5 instead of a 4.5 is the restaurant. Hilton Garden Inns are known for their made to order breakfast and related service. Two great HGIs for breakfast are found in Albuquerque NM and Texarkanna (Texas side). They are my current standard for quality omelets at HGIs. At "this" location in Atlanta, the food was borderline unappetizing. The omelet tasted bland to watery. The potatoes were overcooked. If I didn't get the meal free as part of my diamond status, I would have gone to another restaurant to eat.

The waitstaff gentleman on the first day was gruff and more concerned with puting the bill on the table then offering coffee or water. The staff on the second day seemed under staffed as there was one person trying her best to get around to everyone. While I sympathize with her and appreciate the effort, it seemed that there was a failure in the system.

This HGI could be a good place to stay. Unfortunately, the service, especially in the restaurant, does not give adequate value for the daily room rate you pay. There are other options in the area to try first, such as the Embassy Suites.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank jmccarthyeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018

Checked in at Hilton at Northpoint Atlanta with our baseball team. I cannot brag on the staff enough. Especially evening staff and Mgr. The fridge in our room didn’t work, the mgr came up right away to check and fix. The staff went way beyond my expectations for our stay. Greeted us coming and going with smiles. The staff at this hotel will make you want to stay time and time again. Thank you!!! Cindy D

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Escape36963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018

The customer service at this hotel was exceptional. Check-in and check-out was fast and effortless. There was a lot of variety at breakfast. We would have enjoyed it more, except for all the unruly children that were running around not being supervised by their parents. Still, a very nice hotel for the money. The rooms were clean, internet service worked great, and it was quiet on our floor. We were centrally located to places we wanted to visit. We will definitely return.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank brain362018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2018

Stayed for a week to be near Lake Lanier for family boating activities for holiday fun in the sun. Staff was very friendly and courteous. The room was clean and contemporary with recent upgrades like granite and large LED flat screen Tv. Great location within minutes of Northpoint Mall, Avalon Complex, and many restaurant choices. Would absolutely stay here again!

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Kagan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018

My family and I were transferred here due to an reservation error from their sister hotel. This hotel is very clean and the rooms are cozy & very comfortable, we woke up due to other guest loud talking in the hall way and slamming of doors. However, these are the guest who sometimes forget they are not the only people trying to enjoy the hotel. Overall, we enjoyed this hotel and would definitely come back again for a longer stay. Thank you Hilton for providing such quality Service & very friendly front desk staff. Please keep up the good work.
Beverly j 6/29/18

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Beverly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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