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Hilton Garden Inn Albany
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Reviews (616)
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All reviewsray charlesacross the streetflint rivercivic centerstate universitygreat hotelanyone travelingroom was cleanexcellent customer serviceparking lotfront desk staffsouthern hospitalityfamily reunionconvenient locationbusiness tripin townenjoyed my stay
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Reviewed 13 October 2011

The Hilton - Albany backs up their claim of great customer service in a grand way. I left behind a personal item (electric shaver) in my hotel room. I called the hotel and spoke to the Housekeeping Supervisor. She was totally professional and accommodating. She then arranged to have that item shipped to my home, receiving it 2 days later. I couldn't ask for better or faster service. Hilton-Albany is a Great Hotel with Fantastic Customer Service. !!

Room Tip: All rooms are comfortable
  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CHARDEAUX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinWhatley, Public Relations Manager at Hilton Garden Inn Albany, responded to this reviewResponded 7 May 2012

It is great to hear that our staff was quick and accommodating in serving your needs--just what Hilton Garden Inn Albany aims for! Please stay with us again, and continue to give us your valued feedback, so that we can continue to improve our services. We hope to see you again soon!
Erin Whatley
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2011

This Hilton property is a much better place than the Hampton in town. Parking is a little strange, but not a big deal.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Joel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinWhatley, Public Relations Manager at Hilton Garden Inn Albany, responded to this reviewResponded 7 May 2012

Thank you so much for your kind review! We hope to have you stay at Hilton Garden Inn Albany next time you're in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2011

Overall Impression: This hotel is located in the heart of downtown Albany. Convenient location to most places you need to go in Albany, Ga. A great hotel to stay in for a business trip or conference in the local area.

With my Hilton Honors Diamond status, I received HH points and bottled water. I also received a free full breakfast in the hotel restaurant.


PROs:
- Great downtown location
-Breakfast and Lunch are great.
-Rooms are very clean
-Refrigerator/microwave in the room
-Customer service

CONs:
-None

Stayed: February 2011, travelled with family
1  Thank USMC_Retired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinWhatley, Public Relations Manager at Hilton Garden Inn Albany, responded to this reviewResponded 7 May 2012

As a Hilton Honors Diamond Member, we know you are an expert in the services of a Hilton property, so the great review you gave Hilton Garden Inn Albany, GA means a lot to our staff. We hope to continue showing you how valuable your business is to us, and we hope to have you back at our property again soon.
Erin Whatley
Sales Manager
229.518.5004

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2011

A friend of mine was married recently in Albany, GA. Almost everyone that came in from out of state and the wedding party stayed at the Hilton Garden Inn and for good reason...it is a very nice hotel, professional and friendly employees that were always willing to help with any question/issue. The rooms are large, clean and well appointed. Whereas Albany may not be the highly sought after vacation destination, if you do find yourself there and need accomodations, I definitely recommend staying here!

  • Stayed: August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BKMitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinWhatley, Public Relations Manager at Hilton Garden Inn Albany, responded to this reviewResponded 7 May 2012

Wow! We sure do like hearing about a great experience at Hilton Garden Inn Albany! We appreciate your wonderful feedback, and we hope that you will choose us again if you make it back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2011

I have just made a reservation to stay at the hotel in October based on these wonderful reviews. However, my experience has just been average so far - with the lady at the front desk being quite curt.
Hopefully our stay will be much better but I am a bit turned off at the moment.

  • Stayed: August 2011, travelled on business
    • Service
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErinWhatley, Public Relations Manager at Hilton Garden Inn Albany, responded to this reviewResponded 7 May 2012

Hi Kay, We appreciate your honest feedback about your pre-stay experience. How did your stay go with Hilton Garden Inn Albany in October? We are constantly working to improve the level of service we offer valuable guests like you, and I would love to personally discuss your experience so that we can have your business when you come back to the area. Thank you again!
Erin Whatley
Sales Manager
229.518.5004

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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