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“Excellent hotel in Aventura, North Miami” 4 of 5 bubbles
Review of Turnberry Isle Miami, Autograph Collection

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Turnberry Isle Miami, Autograph Collection
Ranked #1 of 7 Hotels in Aventura
Certificate of Excellence
Argentina
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Excellent hotel in Aventura, North Miami”
4 of 5 bubbles Reviewed 20 February 2012

If you want a relaxing stay away from all the hustle and bustle of South Beach, I highly recommend staying at the Turnberry Isle Resort in North Miami, across from Aventura Mall.

We have stayed at this property several times and our stay has always been excellent. The grounds are beautiful, the rooms are large and very comfortales and the bathrooms are excellent, and have been so for the last 20 years (our first stay was in 1992, during Hurricane Andrew).

Excellent breakfast at the Cascata Grill, with a lovely view of the golf course.

There is evening turndown and leaving a chocolate on the pilloe would be a nice gesture... Also, a newspaper on the door in the mornings as I recall the hotel did before would also be nice.

Lots of meetings/seminars therefore non hotel guests "invading" the pool area. Did not like this. I remember when breakfast was served there !!

Conveniente and excellent shuttle service to Aventura Mall which comes in handy when the Mall is full and there are few parking spaces left.

Did not use the beach club this time but I assume it is very good as always. The shuttle also takes you to the Beach Club so no need to use the car.

Would not mind if the seminar/meetings parked their cars somewhere else so the wait for a guest´s car would be less and also there would be less people waiting for cars.

Room Tip: My favourite is the Magnolia building, close to the reception area.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rygsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turnberry-Mgmt, General Manager at Turnberry Isle Miami, Autograph Collection, responded to this review, 21 February 2012
Thank you for providing us with feedback from your recent business trip. It's always nice to hear from our loyal guests. We're happy to hear you enjoyed the beautiful views during your breakfast at Cascata Grille as well as the ease of our location. We look forward to welcoming you back soon.

Best regards,
Douglas Hustad
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (374)
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English first
Miami, Florida
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Very nice hotel with quiet rooms and comfortable beds. The pool is awesome, with a good poolside service as well (in general) a friendly resort

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raquelbrito02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 February 2012

My husband and 3 month old daughter spent four nights at Turnberry Isle in February 2012. The grounds are beautiful and we had a lovely room. In fact, the hotel is quite perfect for a family vacation. My single complaint - which, to some degree, provided unnecessary frustration and stress for much of the trip - was that the staff was tremendously incompetent. The negligence began before we even arrived at the hotel, when we were charged for a stay of six nights rather than four (resulting in a bill double the price). I caught the error on my credit card bill and had to jump through several hoops (i.e. long, annoying phone calls) to rectify the error made by the hotel. Upon arrival, we were supposed to receive a package of essentials I had ordered in advance for our baby. Instead of the package waiting at our door, we had to flag down the concierge and wait for 30 minutes while he and the bell man tried desperately to find our package. The hotel boasts that rooms are cleaned twice a day. We were lucky if ours was cleaned once. One day, our room had not been cleaned at all by 5pm. We also had trouble with the crib provided by the hotel (it was too hard for me to get my baby out from the bottom, the rails were too high) so we were given a playpen. The hotel did not have sheets for the play pen (?) and instead the staffer put in a DIRTY blanket for our baby to play on.
We would happily return to the Turnberry Isles, but I want management to be aware of these types of lags in service quality. A hotel this expensive should not be this inconsistent in its service.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank NYerAtHeart126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turnberry-Mgmt, Director of Rooms Division at Turnberry Isle Miami, Autograph Collection, responded to this review, 21 February 2012
Thank you for taking time to provide us with valuable feedback from your recent stay. I'm hoping you'll give us the opportunity to discuss some of the challenges you experienced further and have messaged you privately with a way to be reached. Meanwhile, I will be addessing your review with my team today. Look forward to speaking with you soon.

Best regards,
Adolfo Bolanos
Director of Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 10 February 2012

I stayed four nights at Turnberry Isle, Miami, and the accommodation was exceptional!
The room was extremely large, superbly equipped with a most comfortable and enormous bed. The bathroom was superbly and luxuriously equipped and featured a double-size bath, not to mention a separate shower.
The staff were very friendly and helpful.
If I could award six stars, this would b the hotel!

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turnberry-Mgmt, General Manager at Turnberry Isle Miami, Autograph Collection, responded to this review, 17 February 2012
Dear Sam,

We enjoy hearing great feedback and are happy to have another fan of Turnberry Isle. Hope you'll find us on Facebook (Turnberry Isle Miami) and tell your friends about us as well. Take care.

Best regards,
Douglas Hustad
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 February 2012

Just spent two nights and it was fantastic. Great sense of arrival with attentive friendly associates, very clean facility. Fantastic service all teh way. Golf course is in amazing shape and teh Spa is to die for. Great all around property

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank billp82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Turnberry Isle Miami, Autograph Collection

Property: Turnberry Isle Miami, Autograph Collection
Address: 19999 West Country Club Drive, Aventura, FL 33180
Region: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Aventura
Price range (per night): ₹ 18,894 - ₹ 40,379
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Tucked away between Miami and Fort Lauderdale, Turnberry Isle Miami is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Cañas Tennis center. Relax by the Cascata Pool or lounge at the Laguna Pool and journey down the 1,600-foot Lazy River. Rejuvenate at the Wellness Spa and Fitness Center, a Forbes Four-Star rated experience. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. An Autograph Collection Hotel, Turnberry Isle Miami is a Forbes Travel Guide recommended hotel. ... more   less 
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont

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