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All reviews bbq restaurant ski lockers front desk half pipe shuttle service fire pit maroon bells ski school on demand mini kitchen hot tub coffee maker the location is perfect buttermilk base lobby skiing
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Reviewed 11 February 2022 via mobile

We had a fantastic trip and plan to make this hotel our regular place! The location is perfect for skiing at Buttermilk. 5 steps and you’re at the lift. The lobby is beautiful, great x-games feel, and a comfortable place to hang out. Lori at the front desk when we checked in was outstanding. She made sure we knew where our ski lockers were and coffee/tea in the morning, that we had enough robes in the room, and that we knew the best exit for the slopes. She went above and beyond to make us feel welcome!!

Date of stay: February 2022
Trip type: Travelled with family
Thank Karbie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Geoffrey Lubin, General Manager at The Inn at Aspen, responded to this reviewResponded 23 February 2022

Hi Karbie, thank you for taking the time to review us. We are so happy you enjoyed your stay. We love the X games as well! Thanks for the kind words about Laurie. She is such a special member of our team. We hope to see you again soon!

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Reviewed 9 February 2022 via mobile

We arrived in the Aspen area late at night thinking we had booked a location at Snowmass, only to find out we were at Buttermilk.

I was traveling with my three kids, so you can’t imagine being at the wrong location more than threw us for a loop. But it turned out amazing.

But it turned out to be a great experience.
The lobby is beautiful and looks out to the mountain which is literally steps away.
The beds were super comfortable and plush. And it was super easy to ski Buttermilk with the kids. The Inn is literally at the base of the mountain. You walk out the lobby and can pick up your rentals and get in line to the lifts. It was a perfect mountain to ski day one with the kids.

And the staff was AMAZING helping me try to figure things out so we could eventually get to Snowmass.

I HIGHLY recommend even if you don’t a short stay here before going to one of the larger mountains. It’s super close to the airport as well and if you rent feom Four Mountain sports they can transfer your skis overnight to one of the other ski resorts.

Thank you Inn at Aspen for making our unexpected predicament a great adventure.

Room tip: They have a free airport shuttle that will also take you into town, but not as far as the other ski resorts but the free area bus goes every
Date of stay: February 2022
Trip type: Travelled with family
Thank Fleurdelis_4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Geoffrey Lubin, General Manager at The Inn at Aspen, responded to this reviewResponded 23 February 2022

Thanks for the amazing review! We are so happy you enjoyed your short time at the Inn and hope to see you again soon. Come back in the summer! There are so many things to do! :-)

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Reviewed 5 February 2022 via mobile

This place is not renovated and both the pool and hot tub don't work. The pool hasn't worked for awhile, but if still front and center in their advertising.

Spend a little more money and stay in aspen or snowmass.

This is a cheap motel at best on the side of the highway.

Room tip: If you are going to stay here. Call ahead to see if amenities are working
Date of stay: February 2022
Trip type: Travelled with family
Thank 734ering
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Geoffrey Lubin, General Manager at The Inn at Aspen, responded to this reviewResponded 23 February 2022

Thank you for taking the time to review us. We apologize about the issues you received. We had an emergency with our Pool and Hot Tub boilers and we are sorry it was down. We hope you still enjoyed your time with us and hope to see you again.

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Reviewed 5 January 2022

We stayed at the Inn at Aspen in 2018 and 2019 and were relatively happy - we found it overpriced for the amenities, but the location is perfect if you have kids in ski school, and it's not like one looks for a bargain in Aspen. While I had some complaints (the pillows are awful, the noise bleed it a problem, the fire alarm kept going off in the middle of the night), it was never enough to write a review about.
We returned this year, Decembre 2021, to find a much diminished expereince. While of course we are sympathetic to staffing challenges due to the pandemic, this was above and beyond. The front desk was often empty, most days breakfast was down to two items (and the hours were limited), the coffee machine in the hallway was broken 4/7 days, housekeeping was by request only (but no one told you this unless you asked), the hot tub had cold water coming out of three of the spigots, the shuttle required a 30 minute wait (and then was driven by a man not wearing a mask who asked for a tip), and the fire pit was never on.
But that's all small potatoes, and we could likely have chalked it up to the price of pandemic travel. The part that is unforgivable, however, is how *no one* followed the mask mandate. Staff usually had masks under their noses. Housekeeping staff never wore masks. The lobby was always full of unmasked skiers, and no one reminded them to wear masks. I mentioned this to the manager and he said "you can't expect us to do more than we are already doing". All they were doing was providing some small signs, so yes, I think I can ask for more...? My sister asked another time when we were waiting for to-go food in the lobby and he again claimed they were doing everything they could - but during the conversation 4 groups of unmasked or semi-masked people walked into the lobby and sat down without anyone saying anything.
This was all in the week omicron took over, when covid rates in Aspen and elsewhere were spiking. Indeed, we learned the reason breakfast was so limited was a staff member out because of the virus.

Date of stay: December 2021
    • Value
    • Location
    • Service
Thank Heidi S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Geoffrey Lubin, General Manager at The Inn at Aspen, responded to this reviewResponded 23 February 2022

Hello Heidi, Thank you for taking the time to review the Inn at Aspen. We take these reviews seriously. We apologize about the issues you received during your stay. We take the safety of our guests as a priority. We hope you still enjoyed your time at the Inn and hope to see you again soon.

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Reviewed 18 October 2021 via mobile

Unit: 1108. Clean and mostly remodeled, few dings: bedskirting must go: leads to tripping and looks shabby. Carpet looks kinda stained. One bowl and one spoon in cubbard. Beds quite soft but good. No fan in bathroom.
But: Beautiful few to lift and runs behind pool. Close to Maroon Bells. $170 base fee

Date of stay: October 2021
Trip type: Travelled as a couple
Thank karenhowl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Geoffrey Lubin, Guest Services / Front Office at The Inn at Aspen, responded to this reviewResponded 1 November 2021

Hi Karenhowl, thanks for the time to review the Inn at Aspen. These reviews are extremely helpful and we appreciate them! We are looking into the issues you had in your rooms and will address them immediately. We hope you enjoyed your stay and hope to see you again in Aspen!

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