The Grand Aspen no longer exists - it has been replaced by the Hyatt several years ago, and is new from the ground up. Delete this bad review and the entire Grand Aspen listing. You will be very satisfied by the Hyatt. The "Grand" Aspen was a dump even before that name, but the Hyatt is first class.

I've stayed in this hotel before, and the rooms are nicely updated for an older hotel. There is a mini-kitchen which is nice, and the hotel is convenient (especially being able to park near your room). However, during my last stay, I couldn't connect to the internet (bummer, since I had planned on working that evening - this is despite spending 45 mins on the telephone with tech support for the hotel's email - a waste of time), and then my cable TV went out (bummer, too, since I couldn't even watch TV in the evening). I called the front desk and got an answering machine - I left a message since the recording said the desk hours extended until 11pm and it was only 9:20pm, so I figured they would call me back about the cable TV. No call back - I talked to the front desk in the morning, and they told me that they closed at 9pm (too bad they didn't change the recording!). I guess the biggest bummer is when I explained the inconveniences to the front desk in the morning, they were completely ambivalent (Oh well, too bad...yada, yada, yada. Yeah, well I guess they don't need my business). If you don't care about the service in that regard, the hotel would be good for the price, but if you planned on anything else, you would be out of luck.