The facility is very comfortable and the crew top-notch. But beware the adjectives! We booked 3 nights in the Spectacular King Room, to which we were assigned #340. Although priced as if a fully-functional accommodation, this room (and presumably a few others on the third floor) are actually converted storage space overburdened by massive fake beams and an angled ceiling that robs half the living area of any utility unless you happen to enjoy wearing a good helmet around the house. Otherwise, be prepared for a "spectacular" head injury. My wife and I both came away with good-sized lumps.
Also a good idea to keep your phone handy, as you'll want the flashlight app to navigate in the dark (unless all parties appreciate a spotlight over the pillows) or when rummaging through your luggage. Lighting is mostly for accent rather than function.
Oh, and the toilet is situated next to the bed (which is shoved into a corner, making ingress/egress challenging if you happen to bring a partner), separated only by a pane of frosted glass. For those who enjoy all the sounds of each other, this shouldn't pose any discomfort. Otherwise, plan to use the common area restroom downstairs.
When told of our displeasure with the room, we were informed that an exchange was not possible - even though the facility was fully booked. I can live with that, but when I elevated our safety concerns to guest relations...The facility is very comfortable and the crew top-notch. But beware the adjectives! We booked 3 nights in the Spectacular King Room, to which we were assigned #340. Although priced as if a fully-functional accommodation, this room (and presumably a few others on the third floor) are actually converted storage space overburdened by massive fake beams and an angled ceiling that robs half the living area of any utility unless you happen to enjoy wearing a good helmet around the house. Otherwise, be prepared for a "spectacular" head injury. My wife and I both came away with good-sized lumps.
Also a good idea to keep your phone handy, as you'll want the flashlight app to navigate in the dark (unless all parties appreciate a spotlight over the pillows) or when rummaging through your luggage. Lighting is mostly for accent rather than function.
Oh, and the toilet is situated next to the bed (which is shoved into a corner, making ingress/egress challenging if you happen to bring a partner), separated only by a pane of frosted glass. For those who enjoy all the sounds of each other, this shouldn't pose any discomfort. Otherwise, plan to use the common area restroom downstairs.
When told of our displeasure with the room, we were informed that an exchange was not possible - even though the facility was fully booked. I can live with that, but when I elevated our safety concerns to guest relations the response was formulaic and condescending - "on your next stay we'll work hard to find you a more appropriate room as available". As if I there are no other choices in Aspen!
Again, every employee we encountered was top-notch, but clearly management is inclined to believe guests are fortunate to leave their money at the desk. If this were a hostel, I'd have no problem. But staying in converted attic space is beneath the brand image and price point.More
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