I had a so-so two night-stay at the St. Regis Aspen last month. The trip was disappointing, not mainly due to the hotel though, but because of the weather. It was warm, there wasn't much snow and certain areas of the base of the mountains were just puddles, making it difficult to enjoy the skiing. The hotel though was fine but as I will explain later on, I have never seen such terrible interior designing in any hotel, including hotel chains usually perceived of lower standards.
I got in from LA at around 10am and was met by a hotel representative at Aspen airport. The hotel shuttles guests to and from the airport without charge. Ten minutes and almost an accident later, we arrived at the hotel. The lobby has a nice ski cottage feel with a large seating area and a fireplace. The lady at check-in informed me that the usual check-in time was at 3pm and my room would not be ready until then. It wasn't a problem though since I already had plans to hit the slopes immediately upon arrival. Now, I actually emailed the hotel a couple of weeks before to explain to them that since my room might not be ready upon arrival, I asked if they have a changing room, to which they replied "yes". Wonderful! Well, upon check-in I asked where the changing room is and she explained that it is just around the corner and added that I could also use the one in the spa but they are much smaller. So I went to the one “around the corner”. As it turned out, this "changing room" is just a regular bathroom. So I had to use the handicapped bathroom to change, sorry!
So after leaving my suitcases with the hotel, and a quick trip to the rentals, which is just across the street from the hotel, it was off to the slopes!!! The hotel is pretty conveniently located in the town. It is not exactly on the main thoroughfare where the shops and restaurants are but it is a nice 5-10 minute walk pass the ice rink and a McDonald’s. The hotel is also a 5 minute walk to the gondola of Aspen mountain. Very convenient indeed.
After a full day of skiing, the staff greeted me warmly back at the hotel and the ski concierge at the rental office kindly held my skis and boots for another day of skiing the next day. At that point, I was just dying for a hot bath. At first glance, the room was very impressive. The recently renovated room was beautifully designed as you can see from the pictures. It was simple yet has a very home feel to it. The bed was heavenly and it was perfect to recharge for some more skiing the next day. Looking around, I knew it was going to be a good stay. Then as time goes by, I began to see some critical flaws in the room. It started with the closet. It looked like the usual double-door closet but as it turned out, one half was the closet and the other was some sort of ventilation duct. It was so small that the usual amenities such as safe deposit box, bathrobes, and laundry bags were all stacked, albeit neatly, on top of each other. And this duct made loud noises at irregular intervals which were a bother. Also, as you can see from the bathroom, the walls were scattered with handle bars or towel bars, which I thought was bizarre. I mean even accessible rooms do not have this many bars. Now the bathtub has what I think was a seat. Now when the seat was down, all was good but I couldn’t fold it up since the towel bars were behind. I had to improvise to take a bath but on one occasion, the seat came down with a bang which was slightly disconcerting after that. Then, I realized that there wasn’t a rubbish bin in the bathroom which was a first for me in a hotel. I had to compromise and place the bin from the room into the bathroom. After skiing, nothing feels better than a hot bath and I couldn’t during my stay because the water would only go as far as lukewarm and since it was slow to fill up, by the time it was full, it was cold again.
Apart from my gripes with the room, the staffs at the hotel were friendly throughout unlike some of the comments from other reviewers and the location was perfect in my opinion. But would I stay again at this hotel at the current price point, probably not.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen