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Adamh1967
42349

Good Hotel - Not Great for a Hilton

4.0 of 5 bubblesReviewed 20 Sept 2023
The staff was very friendly and helpful. Front lobby was clean and bright. The lobby was stuffy and didn’t feel cool as if the AC wasn’t working. The pool area looked nice and well maintained, but we didn’t get a chance to use it. The room was clean and smelled fine. Beds were comfortable and the desk and 2 chairs in the room were great. Carpet in the room and the hallway is in serious need of replacing. Very worn and looks threadbare. Bathtub faucet was very loose and needed replacing. Overall our stay was pleasant and we slept well - the hotel just needs some refreshing. $10 per person for continental breakfast was too much.
Date of stay: September 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review
Responded 12 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Sincerely,
Management
6265746900

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 26 August 2023

I’d recommend calling ahead to be sure the smoke alarm situation has been fixed. Two nights in a row the alarm went off with no communication from the property that it was faulty.
Otherwise beautiful property. A little old but is taken care of. Very friendly staff when engaging. Great price point.

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Lisa W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded 12 October 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

Management
Hilton Garden Inn Arcadia
6265746900

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2023 via mobile

Overall the stay was pleasant. Pool and hot tub were great. Room was an ample size. Ran into a few problems. Shower drain was clogged. Maintenance fixed it in one day. Housekeeping did not do my room for two days. Had trouble getting g them to clean my room. Had to keep asking. Overall I would stay again

Date of stay: July 2023
Trip type: Travelled with family
Thank Kuvasz1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded 12 July 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,
Hilton Garden Inn Arcadia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2023 via mobile

This hotel had a great location—easy access to the highway and many eateries. The hotel is a bit dated, but the rooms were clean. The staff were friendly. Parking was just repaved and relined. Although I did not use the pool, it looked like guests were enjoying it.

Date of stay: June 2023
Trip type: Travelled with family
Thank Hardrocker8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded 26 June 2023

Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2023

Unfortunately one of the bad Hilton hotels. As Diamond members we travel quite a bit. This hotel has changed. It’s extremely loud. Doors slamming constantly throughout the day and night. The construction starts early in the morning. Loud music at all hours and extremely loud A/C without the ability to have a constant fan to drown out the noise. The breakfast is nice but very pricey. I was sent to a competing hotel next door to use their workout room. We won’t be staying here again. Pay just a tad more and stay somewhere else. You get what you pay for when it’s one of the cheaper hotels in the area.

Room tip: It’s a loud hotel
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 1414angelique
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded 26 June 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2023

I experienced loud noise in the room next to mine . Called the front desk numerous times and got no response. I had to get dressed to alert them. Never was able to get back to sleep from 1:30 am. Terrible service

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank edwardanhalt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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