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“Nasty”

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Clarion Hotel Anaheim Resort
Ranked #82 of 118 Hotels in Anaheim
Morgan Hill, California
Level 4 Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Nasty”
Reviewed 7 March 2012

This was the worst hotel I've ever stayed at. The floors were discusting and the grout was black in the bathroom. On top of that you have to pay for parking- this place should really be much farther down on the list of hotels in the area, maybe we just had a bad room, but jeez.
Stay somewhere closer to the park with FREE shuttles and no paid parking. The candy cane hotel has free shuttles and Travelodge has free parking, wifi and free breakfast and is actually the same price, if not cheaper.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank caroline p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review, 12 March 2012
Dear Caroline P,

Thank you for taking the time to provide us with feedback about your stay here. I apologize that we did not provide you with the service and the hotel accomodations that we are accustomed to providing. We know that you do have options for your hotel accomodations, and we hope that you will give us another opportunity to demonstrate that we are working hard to provide you with excellent hotel accomodations, and excellent customer service.
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915 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
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English first
Houston, Texas
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 March 2012

The hotel overall was good. You can tell it's an older hotel and could stand some fresh paint and carpet in the lobby area. Our room was nice and big and the housekeeping was great. We just didn't like the fact that we had to pay $12.00 for parking per day. What "discount" they offer you in the room deal, they make up with the $12.00 a day parking! I suggest they do away with the parking charge or at least make it $6.00 a day.

If you're there for Disneyland, wonderful location and suggest you give this hotel a try! Maybe they'll do away with parking charges when you go!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review, 7 March 2012
Dear Susan L.

Thank you for taking the time to give us your feedback. Thank you also for choosing to stay with us during your vacation to Disneyland. We constantly review our offerings, including parking, to ensure that we are competitive with the surrounding hotels. We hope that overall, we provided you with a great value for your money.

We look forward to having you stay with us in the future.
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Modesto, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2012

Our family stayed in a suite at this hotel during the Tinkerbell Half Marathon. It was a spacious room, big enough for three adults and 4 kids. Probably the most important part about this hotel, is the honesty of the housekeeping staff. My daughter left her brand new American Girl Doll in the room when we left. It was not until a few days after we returned home that we realized it was missing. We searched and searched every possible place of our home, car, etc. Five days after we departed, I finally called The Clarion to see if we, by chance, left it in the room. The gentleman took down my contact information and said he would so some checking and get back to me. Within 15 min., he called and said it was found!! I couldn't believe it!! I really appreciate the honesty and courtesy of their staff.

Stayed January 2012, travelled with family
Helpful?
1 Thank kcandi_143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review, 10 February 2012
Dear kcandi_143,

Thank you for taking the time to give us your feedback. We know that your time is valuable, and we appreciate that you took time out to let us know about your experience here at the Clarion hotel. We look forward to having you stay with us again.
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Farmington, Utah
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 January 2012

Ours had cobwebs hanging from the ceiling and in the heat lamp in the bathroom. Drain cover was not attached and I had to take it from my 3 year old who was playing with it in the tub. There was a 12 inch space between one of the beds and the wall which looked like it hadn't been vacuumed for quite sometime. There was a brown dried up drip and some spots on the door frame and baseboard of the bathroom that I'm afraid to guess what it was. I just gritted my teeth and scrubbed it off myself. There was dried make up on the little plastic signs on the vanity. We stayed 2 nights. The beds were made up while we were out, but again no sign of vacuuming and the faucet & sink area had not been cleaned. Sheets had holes.

Staff was friendly. Coin laundry was a plus but don't buy your laundry soap in the laundry room, it's cheaper in the hotel gift shop. Also make sure you have coins, no bill changer in the laundry room & the lady in the gift shop wouldn't give me change. The game room has a bill changer and the front desk staff was nice about giving change.

As far as being outdated, this room is ready for a deep cleaning and some refurbishment.

Beds were doubles. The size of the room was fine. Nice to have a fridge, but a microwave would have been good too. Not coffee drinkers so we didn't use the coffee maker. Not too much street noise except for the "easy riders" going through town for the show at the Conference Center.

We had a package that included breakfast. Breakfast was ok.

Pool was warm. Kids enjoyed the game room. Well stocked vending machines.

Women's hall bathroom was clean enough.

Also, it says it's a block and a half from Disneyland. This means it is a block and a half from Disney property. It was a good 25 minute walk to the main entrance.

They let us keep our rental car in the parking lot after checking out until we had to head to the airport, which we appreciated. Also we needed two rooms close together and the staff was very accomodating.

As far as staying here again, no. We need something cleaner even if we are only there to sleep. And definitely queen size beds.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SASTMMT89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review, 13 January 2012
Thank you for giving us your feedback and for taking the time to do so. I definitely use your comments as a tool to improve our performance.
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Gig Harbor, WA.
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 January 2012

Three stars on tripadvisor mean "average," and in its category I give this Clarion hotel three stars. I'll explain, using pros and cons.
Pros: Room was clean. Bed was comfy enough, albeit a double instead of a queen. The room had a mini-fridge. Maid service was fine. Free on-site parking. Front desk staff were friendly and accomodating, especially a young Latino named Sal. The pool is fairly large and comes with towels and an ample number of lounge chairs. The affordable ART shuttle buses to Disneyland stop outside the front door and run regularly.
Cons: The bathroom was cramped. No complimentary breakfast; so unless you eat muffins (or whatever) in your room, you'll breakfast elsewhere (there are several options nearby), or in the hotel restaurant off an expensive menu. The hotel is four or five long blocks from the park entrance, so it's about a mile to walk if you miss the shuttle. The off-lobby computer didn't work the entire five days we were there. There's no kid-friendly theming here, unlike many of the area hotels that feature special decor and the like.
Bottom line: If one doesn't insist on staying close enough to Disneyland for an easy walk to the park, and if the hotel stay doesn't have to include a complimentary breakfast, or theming that appeals to kids, IMO the average budget traveler will find the Clarion to be an acceptable option. We were satisfied there.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mhada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM002, General Manager at Clarion Hotel Anaheim Resort, responded to this review, 7 January 2012
Dear Mhada,

Thank you for providing us with a very thoughtful, organized, and helpful comment. We most definitely take your feedback into account as we work to provide you with the best accomodations for your money. We hope you come back to stay with us to see our improvement.
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Additional Information about Clarion Hotel Anaheim Resort

Property: Clarion Hotel Anaheim Resort
Address: 616 W Convention Way, Anaheim, CA 92802-3401
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 118 Hotels in Anaheim
Price range (per night): ₹ 5,269 - ₹ 14,135
Hotel Class:3 star — Clarion Hotel Anaheim Resort 3*
Number of rooms: 284
Reservation Options:
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Also Known As:
Clarion Hotel Anaheim Anaheim
Clarion Anaheim
Anaheim Clarion

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