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All reviews bunk beds family suite toy story parking lot waffles breakfast room separate room disney parking lot hot breakfast free breakfast would stay here again art bus free shuttle great for families disneyland trip english muffin walking distance to disneyland after a long day
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Reviewed 16 February 2017

We stayed here as an adult family of four. The staff were very helpful and friendly. It was within walking distance of the Theme Parks and was surrounded by lots of good places to eat and shop. We basically just slept here as we were out and about during the day. Breakfast was nice and plenty of choice. We were able to store our bags when we arrived before the room was ready and also again when we were leaving as we had a late flight out. I would definitely stay here again.

Room tip: Go for a top room as it is annoying having people walk above you.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank MargiePoppins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this reviewResponded 16 February 2017

Thanks for taking Time out of your busy schedule to provide a review. We sure appreciate it. I'm so glad you enjoyed our hotel and the location. We look forward to you coming back to celebrate our hotel improvements as well as Disneylands new Star Wars theme park coming this year! There's a lot to celebrate in 2017

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Reviewed 12 February 2017

Everything from the quality of the room, to the helpful staff etc was incredibly good. The hotel room is VERY NOISY. Kids walking upstairs felt like elephants, people walking out the front sounded like the door was open when it was closed, that's how noisy it was. Also the little undersized curtain didn't block light from the front window. Tonnes of light flooded in around the windows during the night. Too noisy. Too lit up. If those two factors weren't there I would have rated it Excellent.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 699scottn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this reviewResponded 14 February 2017

Thanks so much for taking time and sending a review. We sure appreciate it. We are so glad you were happy with the service and overall hotel. We apologize for the noise you may have experienced and look forward to your return.

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Reviewed 10 February 2017

The advertising picture shows a false Victorian Front...motel is just a concrete square. No balconys. The screens were falling off windows, chipped paint, few electric sockets (one in the bathroom). Unappetizing breakfast..round rubber eggs. When we arrived the clerk took four phone calls while waiting on us.
It was overall a very poor experience...wish we would have stayed elsewhere. If you are forced to stay...stay on 3rd floor away from busy street. And they charge for parking

Room tip: Find a different hotel
Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank hoorae45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this reviewResponded 11 February 2017

Thanks so much for your honest feedback regarding your recent visit. We sure appreciate it and apologize your stay wasn't perfect. We really want all our guests to relax and focus on great memories while visiting the home of Walt Disneys original theme park. I hope you will return and see all our improvements as we are focused on new bedding, new furniture, new bathrooms, new floooring, new Disney artwork in all rooms and more!

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Reviewed 5 February 2017

Room service was not good. The Sofa bed was very uncomfortable, i could feel the springs. It was bad. Room service didnt change the sheets on the sofa so our first night i had to call for them to bring new sheets, second night they removed the old sheets but didnt replace them so i had to call again. House keeping was inconsistent. They would do a great job taking out garbage and dirty towels one day but not the next. Also, on the website it shows the room that includes the kids bunks has another restroom but it only had one. It was cheap and did have a shuttle for disneyland. Breakfast was good. I will not stay here again though nor would I recommend it.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank CM8510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this reviewResponded 6 February 2017

Thanks for your review. We sure appreciate it and hope you return. My apologies about the sofa sleeper I appreciate your honest feedback about housekeeping and I will share your feedback with them.

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Reviewed 5 February 2017

Family of 5 from NZ stayed at the Best Western Plus Raffles Inn & Suites 10 nights late January.
Reception, Excellent Service, Friendly and very helpful from Checking in until even after checked out ( our flights not until evening and they looked after our bags and ensured we were all OK for our Shuttle pickup )
Rooms, Clean and comfortable, plenty of storage and had all we needed.
Breakfast, plenty of choice and well stocked and the staff constantly cleaning up after messy guests and children, staff worked very hard.
Location, very close to amenities, eating places, ART, walking distance to Disneyland and excellent free wifi ( strong signal even when whole family was on and hotel seemed full ) Excellent Car Parking......
couple nights several sports teams stayed and were in upstairs rooms and were very noisey,( we were in ground floor room 134 ) told reception duty mgr and it was dealt with straight away and sorted with no fuss.
Definately would stay again.

Room tip: can't comment as we only stayed on ground floor, don't know what upstairs rooms like.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank kslowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this reviewResponded 6 February 2017

Thanks for taking time to post a review! We sure appreciate it. We are so
Excited you acknowledged our great customer service. You had a nice long visit with us! We hope every time your travels bring you back the happiest place on earth you will come back. We love our repeat guests!

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