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“My experience at the Cortona, beware”

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Cortona Inn & Suites Anaheim Resort
Ranked #40 of 118 Hotels in Anaheim
Reviewed 24 April 2012

I have to say that this was the worst hotel ever. I even checked out one day earlier since they pretty much ruined our vacation. We get there on a Friday at 12pm. They gave us an option of checking in early but that would mean getting a room right in front of the elevator which I turned down since I knew the level of noise would be intolerable especially since I have a little one who is going to need her sleep after disneyland. We went to disneyland got back to the hotel at 8pm and guess where our room was at?! right in front of the elevator after I told them I did not want that room. The next day I look at my bank account and guess what.....THEY CHARGED MY CREDIT CARD TWICE! After wasting my time to get everything cleared up we decided to check out one day early and end our vacation. NEVER AGAIN.

  • Stayed: April 2012, travelled with family
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2  Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortona_Cares, Director of Sales at Cortona Inn & Suites Anaheim Resort, responded to this reviewResponded 28 April 2012

Dear Guest,
Thank you for your comments regarding your recent stay. Please accept our apologies that we were not able to accommdate your request for a room away from the elevator. More often than not we can accommodate most requests and are we sorry that we were not able to comply with your request. Your other issue was an error that was corrected immediatly. We do apologize for any inconvenience this may have caused you. We would like to welcome you back so we can have the opportunity to serve you and your family again soon!

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Reviews (1,224)
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936 - 940 of 1,224 reviews

Reviewed 24 April 2012

We stayed four nights at the Cortona Inn & Suites. We had two rooms interconnecting. The rooms were clean and well maintained. There is a laundry for guests to do laundry which was very handy especially with kids. We walked to Disneyland, which was only two blocks away, approx 20minutes. Close by to restaurants. And further down the road where the hotel is situated is a big Target, which is handy if you need to buy things. Breakfast was very minimal though, not a great variety but ok. Overall very satisfied with the hotel and the staffs and services. Would stay there again.

Room Tip: We stayed on the second floor. No noise or anything. My sister travelled with us also and she stay...
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank supergroovymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortona_Cares, Director of Sales at Cortona Inn & Suites Anaheim Resort, responded to this reviewResponded 28 April 2012

Dear Guest,
Thanks for taking a few moments to provide your input and feedback regarding your recent stay at the Cortona Inn & Suites. We value the opinions of our guests and always appreciate knowing where we do best and the opportunity to improve if there is an area where we can do better.

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Reviewed 23 April 2012

After a 12 and a half hour flight and a 2 hour wait in LAX customs, arriving at Cortona was bliss! Front desk staff were friendly, accommodating and had our check in done super fast! We had emailed ahead to advise that we may arrive before check in time, and received an email to say that it was no problem and that it would be more than likely that our rooms would be ready early to which we were very grateful. Our rooms were excellent - nice and cosy for our family. We stayed in the 1 bedroom Siena Executive and it was perfect for us. Bathrooms are especially nice and the beds were very comfy after long days playing at Disneyland. The shuttle stops right outside the front gate, and purchasing tickets for this is made easy at the front desk. We utilised this service and came back in the afternoons to freshen up for night time Disney fun! Free breakfasts every morning was awesome!! Not only because there was a huge selection to choose from, but also because we didn't have to worry about going out to get breakfast every day. It made life so much easier, so we could get to Disneyland a lot faster! Having an ATM onsite was convenient too. The pool could be a little bigger for the size of the complex, but that's the only thing I could fault. We had a great stay at Cortona for an even better price. Good value for money, and I'd definitely recommend to friends!

Room Tip: Ground floor rooms are closer to the pool and easier to access. You won't want to climb stairs a...
  • Stayed: April 2012, travelled with family
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Thank Travel_lovin_Kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortona_Cares, Director of Sales at Cortona Inn & Suites Anaheim Resort, responded to this reviewResponded 28 April 2012

Dear Guest,
Thank you very much for your very informative and candid review of the Cortona Inn & Suites. It sounds as though you and your family thoruoughly enjoyed your stay with us and your visit to the Anaheim Resort and all that there is to see! Thanks again!!

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Reviewed 22 April 2012

After a 12 hour plane ride, the only thing you want to do is check in and sleep. We arrived quite early, and our room wasn't ready, so we had our bags stored and went for a wander around.

On arriving back we checked in properly and had a nap - although we could hear a bit of noise from other guests, we figured it was just disney excitement - and daytime - at night it was much quieter.

The hotel is not too far from Disneyland - around a 15 minute walk (for adults). The staff are very friendly and attentive - and the reception staff are a definite credit to the hotel! Having a lounge and separate bedroom meant that when I fell asleep from jetlag, my hubby could watch tv without disturbing me - a definite plus in my book!

The free breakfast was good - the pool area looked nice but I didn't get a chance to use it. A nice hotel.

  • Stayed: March 2012, travelled as a couple
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Thank reddevildog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortona_Cares, Director of Sales at Cortona Inn & Suites Anaheim Resort, responded to this reviewResponded 28 April 2012

Dear Guest,
Thank you for your nice comments and review of the Cortona Inn & Suites. We are pleased to know that your stay with us was very enjoyable and that you found everythng to be quite handy. Perhaps if you come back again will have an opportunity to be of service to your and your family again. Thanks again!!

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Reviewed 21 April 2012

Right by all the fun stuff. Very helpful with extra help we needed for our son in a wheelchair.

  • Stayed: May 2011
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Thank Mrmathman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortona_Cares, Director of Sales at Cortona Inn & Suites Anaheim Resort, responded to this reviewResponded 28 April 2012

Dear Guest,
Thanks for your comments and review. Its always a pleasure to asisst our guests and offer them the best experience possible. Thanks again!!

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Additional Information about Cortona Inn & Suites Anaheim Resort

Address: 2029 S Harbor Blvd, Anaheim, CA 92802-3513
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 118 Hotels in Anaheim
Price Range: ₹ 7,094 - ₹ 24,990 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cortona Inn & Suites Anaheim Resort 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
BEAUTIFULLY REMODELED ROOMS!! Welcome to the Cortona Inn & Suites Anaheim Resort and proudly serving guests from around the world since 2004. Located just a block and a half away from the Disneyland(R) Resort and adjacent to the Anaheim Convention Center. Thoughtfully set-back off Harbor Boulevard, the Cortona Inn & Suites allows you to enjoy our peaceful and quiet surroundings yet still be within footsteps of everything the Anaheim Resort has to offer. The Cortona Inn & Suites offers a choice of all non-smoking deluxe rooms with king bed or two queen beds as well as one-bedroom Siena Executive Suites and one-bedroom Toscana Kids' Suites. For larger families, we also offer a spacious Two-Room Family Suite. All rooms and suites feature faster free wireless internet access, refrigerator & microwave oven, 39 inch flat panel HDTV with cable, iron/ironing board and more. Enjoy our free hot continental breakfast each morning and parking at no additional charge. Relax, unwind and enjoy your visit to the Anaheim Resort and Disneyland(R) Resort Parks at the Cortona Inn & Suites Anaheim Resort ... more   less 
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Also Known As:
Cortona Inn And Suites Anaheim Resort
Cortona Inn & Suites Anaheim Hotel Anaheim
Cortona Hotel Anaheim

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