Upon using Google to search for nearby Holiday Inn Suites, I (ignorantly) called the phone number for what I thought was the Holiday Inn Res line. When the female on the phone told me it was the last suite and that there were none available an hour down the road, I confirmed THREE times that it would be a room with 2 queens and 1 sofa bed because we were 3 adults and 2 children. When I arrived to my room, I realized I'd been hood-winked! I called reception and the wonderful Daniel answered my call! He told me that I'd booked through a third party, that my res was for 2 queens only and that it showed 4 guests instead of 5. Immediately he checked for an available suite- and when he found none, he brought a roll abed in less than 5 minutes! He helped counsel me through a refund from "getaroom.com" which was also noted as hotel planner.com. He saved the day by working with me and the getaroom.com people to save the $51 service fee they charged for making a res. Getaroom (and other companies) take your charge you upfront (no refunds) and then pay the Hotel with their own card. The only reason they gave a refund was that I insisted that their rep assures me a suite. DANIEL was amazing! He was extremely sympathetic and supportive!!!
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- Also Known As:
- Holiday Inn Express Hotel And Suites - Athens
- Holiday Inn Athens
- Athens Holiday Inn
- Holiday Inn Express Athens