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“Haley was great! ”

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Candlewood Suites Alabaster
Ranked #1 of 2 Hotels in Alabaster
Reviewed 18 July 2017 via mobile

Front desk was great but Haley was exceptionally great. She always had a great attitude and treated not just me, but all of my colleagues well! I would definitely stay again just because of her. The hotel is clean and no one caused us any problems.

Stayed: July 2017, travelled on business
Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EadesTE, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 19 July 2017

Thank you for your wonderful comments regarding your stay with us. Haley was happy to know that we were expressing true hospitality here at Candlewood Suites. She is a new addition to our hotel and has had quite an impact on our guests. We strive daily to provide clean, comfortable and a home like atmosphere while guests are traveling. We appreciate you staying with us and can't wait to see you again. Have an awesome week.

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4 - 8 of 80 reviews

Reviewed 8 June 2017 via mobile

Front desk was very friendly and helpful,housekeeper was very courteous and helpful and rooms were very neat will recommend to family and friends and we look forward to staying there again parking lot was well lit and every one was helpful

Stayed: June 2017, travelled on business
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EadesTE, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 9 June 2017

We are so happy you enjoyed your visit with us. Our staff liked you nice comments regarding your stay. Word of mouth goes a long way and we look forward to accommodating your friends and family. We hope you have a fabulous weekend and we look forward to seeing you next time. Again, thanks so much.

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Reviewed 3 June 2017 via mobile

When we checked in we were informed there was a $75 non-refundable pet fee that was not disclosed at booking, we only stay in these hotels as we are rewards member. The highest pet fee we have paid was $25, when we asked about this high amount all we got from desk clerk was "I don't make up the rules!" She did not care one bit about our question. The parking is ridiculous, they have construction people who should park in the empty lot across the street. The room we were in was so run down, bedroom door had a huge crack in it, iron and ironing board was old and broken, we found black hairs in both beds, everything in bathroom was rusted. The kitchen corners had food crumbs in them, floor was sticky. The was barely any silverware in the drawers. front desk said our ice maker would produce ice in 20 minutes, there were maybe 10 pieces after 12 hours. When we went down for coffee in the morning there was no sugar, we asked the desk clerk if there was some more she shrugged her shoulders and said "I don't know" then went back to talking to her buddy. This was the attitude of staff the entire stay. We asked for a nonsmoking room however we were on a floor with smokers so when we walked in the halls it was very strong and our room smelled of smoke. For the price we were charged and the pet fee you would expect better service and nicer rooms. The general manager did respond to our survey however as I have seen on here all she does is make excuses and never makes things right. I would not recommend this hotel to anyone but maybe construction workers. Don't waste your money or energy on this place.

Stayed: May 2017, travelled on business
1  Thank thejohnsons1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EadesTE, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 5 June 2017

Dear Johnsons,

We thank you for staying with us and letting us know about your concerns. We apologize that you did not enjoy your stay with us. It is very important to us that our guests enjoy their stay. We apologize once again for the pet fee, for it is necessary to sanitize the guest room for the next arrival. Our property is going through a renovation to upgrade our property to better serve our guests. We take your comments very seriously and have taken actions for correction. We hope you will give us an opportunity to be of service.

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Reviewed 2 June 2017

We chose this hotel based on Tripadvisor reviews. We were here to see a family member in hospice care, and we drove and brought our dog with us. This was literally the only decent hotel in the entire Birmingham suburban area that allowed dogs, so it's not like we had many choices. This was our first stay in a Candlewood Suites. Front desk staff were polite, and we were given a room at the far end of the hallway on the first floor, by request. Room was kind of smallish for a "suite". A queen bed, one not-very-comfortable leather-ish chair, desk with two chairs that could double for a dining table, and a kitchen with full size fridge, microwave, stovetop, and dishwasher. Bathroom was adequate. Decor was pretty basic - looked early 2000's design (granite counters, etc.). On-site laundry facilities were very convenient. Room was clean. It was quiet at night, but there were some large families staying in rooms down the hallway who tended to congregate outside their rooms and talk during the day.

We were able to take our dog out through the side hallway door, but then side door key card was not working, and was not repaired during our stay, despite two making two requests to have it fixed. So we had to walk her around through the front door each time we took her out.

There is no breakfast room or breakfast, which was a disappointment; my husband had to do a Panera Bread run each morning. There are restaurants nearby, but not really walking distance. And they are all chains, so if you are looking for something unique or with local charm, forget it. We are vegetarians, so dining was extra-challenging in this non-vegetarian-friendly region. We ended up getting Olive Garden take-out both nights.

This is one of the nicer areas of Birmingham's southern suburbs, and there are some beautiful, hilly , treed neighborhoods nearby with very nice homes. The hotel itself sits on a hilltop next to another hotel, and there are probably nice views of the surrounding hills from the upper floors (we were on the first floor). There are major shopping areas nearby - newer-looking strip malls with Target, Walmart, etc. , but nothing more than basic-type stuff. The hotel is easy to get to from I-65, but Google Maps took us on a backroad route coming south that was pretty, but really was not necessary or faster than taking the freeway, even with freeway traffic.

We would stay here again, mostly because there is nothing better nearby. The Holiday Inn Express next door looks newer/nicer, but they do not take dogs.

Room Tip: Higher floors probably have nice views, since the hotel sits on a hilltop.
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  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Dreamer1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EadesTE, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 5 June 2017

Wow, what a nice review. Your kind words are refreshing and our staff is thrilled that we made your stay pleasant. This is what we strive for daily in offering great accommodations and we are glad to have plenty of things to do in our area. We apologize for not offering breakfast, Candlewood Suites is extended stay and designed with kitchens. Thank you so much for choosing us and we can't wait to see you again in the near future.

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Reviewed 23 May 2017

After charging me three times for my room, and springing a $75 non-refundable pet fee, when I was not informed of the fee when making my reservation, I was able to stay in a room with no cold water (tepid at best and hot, but no cold) and an air conditioner that sounded like a playing card was pinned to the blower cage. If it had not been so late, and I so tired, I would have asked for another room. Parking was limited and I was lucky to get a spot. I was told that after turning on the ice maker in the room, I would have ice in 20 minutes. There was two ice cubes in the bucket when I awoke in the morning.
On the up side, the room was secure, clean, and well appointed. When I checked out I informed the desk of the deficiencies I observed, and all I got was a "Thank you." The extra charges were finally reversed, but why should someone have to go through this on vacation? I will never stay at this property again.

Stayed: May 2017
Thank rogbiehl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 24 May 2017

Thank you for your valuable feedback. We strive to make sure our guests are completely satisfied with their stay and use your comments to ensure that corrections are made to prevent this in the future. It was our pleasure to refund your charges because our guests are important to us. We hope your will give us another opportunity to show how much we care and value your business. Have a wonderful week.

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Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Dr, Alabaster, AL 35007-3204
Phone Number:
Region: United States > Alabama > Alabaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Alabaster
Price Range: ₹ 6,092 - ₹ 8,490 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites

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