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“Wonderful Hotel! Awesome staff!”

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Candlewood Suites Alabaster
Ranked #1 of 2 Hotels in Alabaster
Reviewed 7 November 2016

Was there over a busy weekend with a wedding. Staff was very helpful. Rooms were huge and very clean. Free movies and popcorn and big kitchens were great for kids. The little store in hotel was good but did not have pet food, for a pet friendly hotel that was strange. Near stores and restaurants. Overall a great stay.

Room Tip: Quiet location above the shopping center. Front rooms have nice view of trees and hills.
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  • Stayed: October 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mendyinthebigcity!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 80 reviews

Reviewed 6 November 2016 via mobile

This is an excellently kept hotel, friendly staff, very good facilities. The room is comfortable and clean. But in this day, tub showers are out of date and, although I don't need "handicap accessible" but in our 60's we are more comfortable with a walk-in shower. This is only reason I give it a 4 instead of 5.

Also it's location is a bit "tricky" to get to, with today's smart phones & GPS devices it was good.

This hotel met our expectations and I highly recommend it.

Stayed: November 2016, travelled as a couple
Thank joly_boly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2016 via mobile

I can't remember if I have ever stayed in a Candlewood Suites before, but after this stay I will be whenever I get the chance. Let's see: the bed was divine; the staff friendly and helpful especially in getting oriented on how things work there; free laundry available; miscellaneous food and stuff area available (for purchase); gym; and the room itself was spacious, clean and comfortable. Is there anything else you really need? Excellent!!

Stayed: September 2016, travelled solo
Thank Scott8147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2016

I would suggest you never use this as a place to stay...I think a 75 dollar fee is outrageous for a pet fee,,and we were not of this prior to our reservation..when we complained to someone in your complaint center the man laughed at my husband..I find this very u nprofessio nal and rude

Stayed: February 2016
Thank sandraalbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Candlewood Suites Alabaster, responded to this reviewResponded 3 September 2016

Dear sandraalbee,
Thank you for providing us feedback on your recent stay in our hotel .
I am sorry you were not informed about out pet fee at the time of reservation . I am not sure if you made the reservation over the phone, online or through a 3rd party .Also I do not know if you disclosed to the reservation agent about your intend to bring a pet with you .
Our website clearly states that we are a pet friendly hotel and that there is a non refundable fee of $75 for the stay . Furthermore , our front desk agents provide the same information at check-in . The cost associated with cleaning a pet room is what the fee is for , and no hotel will accept pets without a cleaning fee .We take pride in providing all of our guests with clean , comfortable and pest free room . I apologize for the lack of communication and I would really like to know who did you talk about this issue . I am sure it wasn't a member of our hotel staff and I want to assure you we will investigate about it .
Thank you again for staying with us and i suggest you contact the hotel directly to inquire about any reservation or pet fee in the future .
Thank you !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

This is our first suites stay since having kids and we felt spoiled with the extra space! Our suite was clean and tidy. We loved that we had a room separate from our son so we didnt have to be still and quiet while he drifted to sleep. We loved the little snack room and the games you could borrow. We were only there for a quick sleep stop on a road trip so we did not take advantage of many amenities but the idea of them being there was nice. Thanks for a lovely stay!

Stayed: July 2016, travelled with family
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Dr, Alabaster, AL 35007-3204
Phone Number:
Region: United States > Alabama > Alabaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Alabaster
Price Range: ₹ 6,125 - ₹ 8,511 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Alabaster 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites

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