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“Excellent”

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Loews Madison Hotel
Ranked #73 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
Canterbury, United Kingdom
Level Contributor
7 reviews
“Excellent”
Reviewed 15 July 2012

When I pulled up to the hotel in a taxi I knew it would be good. We were met by exceptional service as soon as we walked in from the doormen. Unfortunately, or so we thought, our booked room had people in it! However we were incredibly lucky as we got a free upgrade to a spacious suite! Although one person had to sleep on the sofa, the room catered for all our needs, coffee maker, big tv, beautiful bathroom and soft queen bed. To add to that the maid was extremely helpful as she gave us extra coffee and shower gels as the suite usually is for two.

Overall, if I came to Washington D.C again I would definitely come back here! Also a good location as only a 10 minute walk is required to reach the White House.

  • Stayed July 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (396)
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English first
Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2012

I thoroughly enjoyed my Madison experience. I was there for a full work week and the staff and environment were so pleasurable. When you left in the morning, to when you stepped though the doors from the day...you felt at home.

The meals at the Federalist were wonderful. The fish, I had both the halibut and the salmon and they were presented to perfection, add a creative cocktail and you have a lovely dining experience.

Room Tip: Plain and simple: the beds are just wonderfully comfortable.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristineC242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Hotel Manager at Loews Madison Hotel, responded to this review, 16 July 2012
The Federalist's halibut and salmon are wonderful choices. On your next stay you also have to try the Chesapeake Rockfish with Carolina Gold Rice - one of our most popular dishes. Like everything on the menu, the seafood is locally sourced and we're thrilled that you enjoyed your meals and your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2012

The hotel is impressive from the moment one walks enters the lobby. Unfortunately all the charm is very quickly snapped away upon check in. The Check in staff have extreme attitude! We were informed that they had checked us into a king bed room. When we enquired if that had two separate beds as stated on our prepaid voucher, the front desk girl snapped that they did not have rooms with twin beds. How odd??? A hotel without twin beds?? No, she did not say that they did not have any available. We pointed out that we were female friends (not partners) travelling the USA together and really did not fancy having to share a bed. Why should we? We had booked a twin bed room as clearly stated on our prepaid voucher! She didn't raise her eyes at all, assuring us she would send up a roll away.....snappily typing away at the keyboard all the time. While this was not totally satisfactory, we accepted her explanation that there were no twin bed rooms and with some hesitation accepted that she would organise a rollaway. We were also keen to see the sights of this beautiful city, so we quickly went up to the allocated room (after being graciously shown around by a bell hop), unpacked and set out to catch some of what Washington DC had to offer. Imagine our dismay upon returning late in the evening to find no rollaway!!! A phone message left at front desk asking about the rollaway was ignored, so we showered and went down to the front desk in person. Another staff member was at the desk and told us there were no rollaways available at this stage and also confirmed that they did have twin bed rooms since they were all prebooked! Well our voucher, booked in November 2011 for accommodation in July 2012 stated we had prebooked a twin room too!!! We were told that they look after direct bookings with the hotel before any other wholesale bookings through our travel agents!! We persisted with our demands of either a twin or roll away. He threw his arms up in despair and relented. Voila!!!!.......Suddenly he found us a twin bed room that was available.!! Go figure!!! We had to pack up quickly and shift rooms ourselves.
We were given a most satisfactory room with twin beds....beautifully renovated and very clean. We unpacked and began our great time in Washington DC.
Had we been given the appropriate room in the first place the rating would have been perfect as the dining and all other experiences in this hotel and surrounds were truly magnificent.

Room Tip: Book directly with the hotel rather than through another travel wholesaler to receive preferentail t...
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blacken2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMadison, Hotel Manager at Loews Madison Hotel, responded to this review, 17 July 2012
We greatly apologize for the difficulties you experienced upon check-in. The Madison does offer Double Queen Luxury & Deluxe rooms and we accommodate our guests' needs to the absolute best of our ability. We are very glad to hear that you enjoyed your experience once the issue was resolved and we look forward to your next stay!
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Glendale, California
Level Contributor
84 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 12 July 2012

First let me say that I stayed at the Madison years ago and I couldn't believe the beautiful renovation job. The hotel looks gorgeous.

Unfortunately, they checked me in to a room that was already occupied. Imagine my surprise when I came to the door and it opened to reveal a family inside. I returned to the front desk and received a new room but no apology.

My new room was tiny but nicely appointed except for the missing shampoo which was delivered promptly when I called.

I'd definitely stay here again but they need to smooth out a few wrinkles.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elynchking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Hotel Manager at Loews Madison Hotel, responded to this review, 16 July 2012
I'm very sorry to hear that you were checked into an occupied room. Our staff is meticulously trained to ensure double booking does not occur and we apologize for the inconvenience. We are happy to hear that you like The Madison's new look and thank you for your four star review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2012

I had a great trip especially thanks to a wonderful hotel...certainly one of the best I had recently during a business trip!
Although the restaurant in the hotel was a little disappointing (tasteless and small portions).

Room Tip: Higher floors are sunny
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  • Stayed June 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Epicurian10128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Madison Hotel

Property: Loews Madison Hotel
Address: 1177 15th St NW, Washington DC, DC 20005-2701
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in Washington DC
#36 Luxury Hotel in Washington DC
#40 Business Hotel in Washington DC
#45 Romantic Hotel in Washington DC
#58 Family Hotel in Washington DC
Price range (per night): ₹ 10,142 - ₹ 35,013
Hotel Class:4.5 star — Loews Madison Hotel 4.5*
Number of rooms: 356
Official Description (provided by the hotel):
Become a part of history when you stay at Loews Madison Hotel. Located in the heart of downtown Washington D.C., our hotel has been honored to host distinguished guests including Elizabeth Taylor and John F. Kennedy. Our unmatched dedication to service has made us the first choice for political and social leaders, global travelers and families seeking the cultural legacy of our nation's capital. Only a short stroll from the White House, Embassy Row, and National Mall Monuments, Loews Madison Hotel is a refreshing destination for corporate stays, relaxing getaways and unforgettable gatherings. Appointed with sophisticated furnishings, our Washington, D.C. hotel features a collection of rooms and suites with amenities fit for a president. ... more   less 
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Also Known As:
The Madison Hotel Washington Dc
Madison Washington Dc
Madison Hotel Washington Dc

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