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The Henley Park Hotel
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All reviewsconvention centerquaint hotelstreet noisemassachusetts avenuejunior suitewithin walking distancean older hotelattending a conferencerooms are smallmarriott marquiswhite housecomfy bedfew blocksmini barper nightnational malldowntown dc
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587 - 592 of 851 reviews
Reviewed 20 March 2012

Just returned from spending 2 nights at the Henley Park this weekend. Check in was so pleasant and easy - not having to stand in line at a large convention hotel. The hotel is lovely - very European feel. Our room was wonderful, beautiful decor and was the cleanest hotel room I've stayed in for a long time. Even the tile in the bathroom shone. The location is excellent - near the convention center and many cafes and restaurants. It's close the Metro as well. Staff were very helpful and friendly. We'll be visitng famly in DC often and will plan to stay at the Henley Park again.

  • Stayed: March 2012, travelled as a couple
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Thank SMLBARB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager926, Manager at The Henley Park Hotel, responded to this reviewResponded 23 March 2012

Thank you for your comments. I am so glad you recognized how clean our hotel is. I will share your comments with our housekeeping staff. We do have one of the cleanest hotels in DC.

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Reviewed 16 March 2012

We stayed at the Henley Park for four nights in March. When we made the reservation, we asked for a quiet room and indicated a late arrival. When we arrived, after about a 5 hour drive from New York we were greeted by a man at the registration desk who looked and acted more like someone at home after a long day at the office- open tie, very casual demeanor, etc. We were taken to our room on the top floor. After settling in, we heard a loud noise and vibration. We checked with the desk and were told that this was the restaurant ventilator, which was on "24/7". We told them that we could not sleep and needed another room. We were taken to a lower floor from which the ventilator noise was very audible. We then asked for a third room; we were taken to another floor and found the room acceptable. All this was after showering, in bed clothing and at 1:30 AM. When I spoke to the manager the following morning, to get a refund for the night, he said that he could not waive the entire charge, only part of it. A few days later I spoke to the general manager; I pointed out that we specifically asked for a quiet room and were not given one. That we had to change rooms two times that night until there was a satisfactory room and that the third room was available from the beginning of this entire unfortunate mess. The general manager had no answer as to why.

The other members of the staff were not up to the standards of what is advertised as a boutique hotel; they were more like mid-level hotel chain staff.

The location of this hotel is good and the rooms are small, but pleasant. The staff needs to understand what product they are 'selling' and to act accordingly.

  • Stayed: March 2012, travelled on business
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2  Thank Monty0253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager926, Manager at The Henley Park Hotel, responded to this reviewResponded 23 March 2012

Thank you for your comments, usually the quietest rooms are on the interior of the building, this muffles the street sounds of the city. We are a downtown hotel located on the corner of Tenth Street and Massachusetts Ave. As for the roof fan vent I am sorry, we have looking into the hum and have performed the necessary maintenance to make it quieter. Thanks for staying with us.

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Reviewed 10 March 2012

I stayed at the Henley on a recent business trip and found the hotel to be adequate at best and the service at far less than adequate. First, the rooms were on the tiny side, with barely enough room to roll in a suitcase and computer bag. The room was freezing (admittedly, they did come to fix the problem) and it was not clean to my standards. The room amenities were non-existent (no desk!) and the bathroom definitely needed updating as did the bedroom carpeting. And, there wasn't the standard security lock on the door. What was most upsetting was the quality of service. The bar and restaurant services was not at all attentive or friendly and the same applied to all of the staff. At departure, I was struggling with my bags and no one helped me carry them down the steps. And, i had to hail my own cab. If you want friendly service or an occasional smile, do NOT stay here.

  • Stayed: March 2012, travelled on business
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Thank sallim5117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager926, Manager at The Henley Park Hotel, responded to this reviewResponded 12 March 2012

Thank you for your comments; I am sorry you were not happy with your room size and the services that were provided to you. It is not our normal level of service; we must have had an off day. I am so sorry; I hope you give us another opportunity to showcase our warm hospitality.

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Reviewed 10 March 2012

We just enjoyed a 3-night stay at the elegant Henley Park Hotel, as close as any (two blocks) to the Convention Center, where we were attending a conference. Our Junior Suite was worth the price of the upgrade, very spacious with a roomy, up-to-date bathroom. Junior Suite also included a separate area for the wet bar, sitting area with two comfy chairs and a desk. King-sized bed was comfortable, with large flat screen TV on the facing wall. Free internet was a bonus. Staff at the Henley Park was helpful and friendly. The hotel is quiet with a warm atmosphere. The lobby area is small but a sitting room just off it provides a gracious area for reading the newspaper or waiting for a friend. A short two blocks away there is a CVS located next to a cafe for morning lattes. Arcadiana restaurant is around the corner for lunch or dinner. We did not try the hotel's restaurant. Next trip perhaps!

Room Tip: Upgrade to Junior Suite for a more spacious room.
  • Stayed: March 2012, travelled on business
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1  Thank zoom101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager926, Manager at The Henley Park Hotel, responded to this reviewResponded 12 March 2012

Thank you for your comments; It is wonderful to know that the staff was helpful and friendly, as they are all true hospitality professionals. I am truly sorry you missed out on a visit to our restaurant. The Chef takes great pride in maintaining the award winning food. We hope to see you soon.

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Reviewed 8 March 2012

My husband and I stayed at the Henley Park Hotel for a 4-day weekend in March 2009. We chose the Henley Park based on outstanding Trip Advisor reviews and we were not disappointed. The room was small but extremely clean, comfortable, and well-appointed, with remarkable attention to details. The staff were very pleasant and professional. We love to walk and appreciated that the hotel was in a perfect location for walking to all major attractions. The bed was very comfortable, the bedding plush, and the room quiet. Staying at the Henley made for a very memorable trip to DC and we would not hesitate to stay again.

  • Stayed: March 2012, travelled as a couple
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Thank IntentToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager926, Manager at The Henley Park Hotel, responded to this reviewResponded 12 March 2012

Thank you for your comments, all of our rooms has a little different configuration and size. It is great to hear that your impressions of the room were extremely clean. The housekeeping staff takes great pride in maintaining one of the cleanliest hotels in the city, Our plush bedding is made up of Frette Italian linens. We hope to see you soon on your return trip to DC.

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