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Reviews (5,459)
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3,165 - 3,170 of 5,460 reviews
Reviewed 17 November 2014 via mobile

I recently stayed here for 3 nights. The entrance to the hotel is impressive with an atrium and nice open space. The hotel is in an excellent convenient location with its own entrance to the 'metro center' station and walking distance to the 'Mall' and attractions/museums around it. We had a very spacious clean and comfortable king room. There is free wifi in the public areas if you do not wish to pay for wifi in your room. I also tried out the gym facilities which were adequate, good range of cardio and weights machines.I found the staff at the check in counter not very cheerful or helpful, and when we checked out at 7:30am there was no one at the counters and we were shown by the bellman to use the self checkout machines. Not much personal service experienced at this hotel at all. Overall we enjoyed the hotel for its location, spaciousness and cleanliness and would stay again.

Stayed: November 2014, travelled as a couple
Thank AllSeasonTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this reviewResponded 19 November 2014

Good Morning AllSeasonTourist,

We appreciate you taking the time to share your experience from your stay at Grand Hyatt Washington D.C. Thank you for all your kind words on our location and the amenities we offer. Thrilled to hear you really enjoyed this visit to Washington D.C. It is very disheartening to hear about the lack of concern and customer service you received from our team members. I am very sorry and I have forwarded your concerns to our executive management team to review and resolve this issue immediately. We want to ensure this does not happen to you or any future guests. We hope to welcome you back on your next trip to Washington D.C.

Warm regards,

Drew D.-Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2014

I was greeted with a warm smile by from the desk clerk, Elizabeth. She was very welcoming and inquired about the reasons for my stay and how she could make the stay more enjoyable. She did a great job of going above and beyond the required duty and made me feel welcome and relaxed.

  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Kayle Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations at Grand Hyatt Washington, responded to this reviewResponded 23 November 2014

Thank you for the great feedback! Perfect feedback, this is exactly the goal we have with each of our guests. I hope you had a great trip.

Best Regards,

Thimothy C. – Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2014

I loved that this hotel was located in the heart of D.C. with so many sites to see within a few blocks, plus all the restaurants and shopping. Excellent guest services and very friendly staff. I hope to bring my family next time, when not traveling for business. It's convenient to the metro.

  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 751jennys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this reviewResponded 19 November 2014

751jennys,

I am excited to hear of your positive experience during your past stay with us in DC. It's great to know that the location combined with our friendly staff make this an ideal place to stay. I would like to thank you for your review and hope to welcome you back again.

Sincerely,
Paul R. - Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2014

This is a great business hotel that is walking distance or Metro access to nearly everything you are likely to wish to visit in the District of Columbia. There is a Metro Station entrance (WMATA) in the lobby of the Hotel that allows you to get to Reagan National and virtually every other Metro venue in the District. Not really a kids place, as the pool is pretty small and in the basement... but the gym is great for workouts with CNN and sports on the flat screens..

  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Ernest B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this reviewResponded 19 November 2014

Good Morning Ernest B,

We are so happy to hear about your recent visit to Grand Hyatt Washington. Thank you for going out of your way to provide feedback on your stay and it is awesome to hear you had a great time. We often hear enthusiastic remarks on how convenient our location is to the metro and many attractions. We look forward to welcoming you back.

Warm regards,

Drew D.-Guest Relations Associate

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Reviewed 17 November 2014

What the Grand Hyatt offers in amenities and ambiance is fantastic, but the rooms are average. You're paying for all the real estate and the extras even if you don't use them. The location is convenient, especially if you're coming from Reagan.

  • Stayed: November 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this reviewResponded 22 November 2014

Thank you for providing feedback regarding your stay at Grand Hyatt Washington. I'm so happy that you enjoyed your stay and our beautiful hotel. I'm happy that our convenient location worked so well for you. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again.

Becky S-Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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